LUM :: Shipping FAQ

Shipping

  • Some products are eligible for Free Shipping on Brookstone.com. The Free Shipping does not also apply to other non-eligible items in your cart. See the items currently available for Free Shipping.
  • Please allow 5-7 business days to process your order (up to 10 days for products shipping from international sources) due to additional precautions our fulfillment center is taking to keep themselves, and you, safe.
  • Ground Service Only - We use USPS, UPS, and FedEx depending on the product ordered.
  • United States and Canada
  • White Glove delivery is required for all Massage Chairs. White Glove delivery typically includes inside delivery, removal of packaging materials, and setup. A delivery date/time is coordinated by the manufacturer with the customer within 3-5 business days of purchase.

    White Glove Delivery fees are nonrefundable and when initiating a return with the massage chair manufacturer, the customer will be charged a return label fee which will be deducted from their refund.

    Additional White Glove Delivery Fees May need to be collected for excessive effort to deliver the product, difficulties at the delivery location, rescheduling of delivery, and is at the discretion of the provider.

  • It can take up to 10 business days from the date an order ships for the order to arrive. Products shipping from an international source can take up to 3-6 weeks.