LUM :: Retail Store Purchased FAQ

Questions or Concerns About an Order:

Email Us: customercare@brookstone.com

For Questions, Warranties, or Returns on items purchased at Macy's, Target, and other retailers, please contact them directly for assistance

Protection Plus Plan Warranty claims or assistance, please contact Centricity at 1-800-345-6282

Retail Store Purchased

If you purchased a Brookstone branded product at Macy’s, Kohl’s, Target, or any other retailer – please contact them directly for assistance.

If you purchased a product at a Brookstone airport store, please contact them directly for assistance at: 1-800-326-7711. Airport stores are managed by the Hudson Group.

For any purchases made through the Brookstone.com website, please reach out to our customer service team by email customercare@brookstone.com or by phone 888-454-9752.