LUM :: Replacement Parts FAQ

Replacement Parts

If you are inquiring about replacement parts for brookstone product (Sanpower), purchased prior to October 19, 2018, we unfortunately cannot help you. Brookstone.com is a new business venture that started in October 2018 and has no affiliation to Brookstone that filled for bankruptcy in August of 2018. Brookstone.com does not provide replacementpart service at this time. We are not the product manufacture and therefore do not have access to replacementpart parts. However, if your product is not working properly within 30 days of purchasing by e-mailing our customer service department at customercare@brookstone.com. After the 30 days expires, you must refer to the manufacture's instructions on the warranty card.