PRIVACY & SECURITY
COLLECTION OF PERSONAL INFORMATION & USE
When you visit Brookstone.com, with the help of our third-party authorized agents, we collect information (such as your mobile device unique identification number, IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions. If you log into your Brookstone.com account from different devices, we will include your device identification to your account automatically so that you can move easily from your computer to your mobile device. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.
We collect certain personally identifiable information when you sign in to the Brookstone website; create an account for online shopping; register with Brookstone loyalty program; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. This information may include your name, billing address, phone number, email address, credit card number and expiration date, a user name and password, your birth date, your driver's license number and state of issuance to verify your identity, and any other information you voluntarily provide. We also keep a record of your product interests and purchases online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, Brookstone cookie information and the page you requested). We collect certain personally identifiable information defined as “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household”) when you sign in to the Website; create an account for online shopping; register with Brookstone; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. We also keep a record of your product interests and purchases online and automatically receive and record information on our server logs from your browser (including your IP address, Brookstone cookie information and the page you requested).
We do not sell your personal information that is collected under this Privacy Notice. To the extent we sell any personal information that falls outside the scope of this Privacy Notice, we will disclose our selling practices in the applicable privacy notices linked below.
DISCLOSING YOUR INFORMATION
Brookstone may share aggregate site and demographic information (such as age, gender, types of products or services purchased and Brookstone.com navigation, usage and page view). Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience.
LINKS TO THIRD PARTY SITES
Please be aware that our site may contain links to other sites hosted by third parties. Brookstone does not control and is thus not responsible for the content or privacy practices and policies of such other sites.
HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR INFORMATION
You may, at any time, access and update or remove your personal information by contacting Customer Services via email or by clicking on Contact Us on Brookstone.com. You may access and update your account information by logging into the My Account page. In addition, if you prefer not to receive information from us through email, you may opt out of receiving Brookstone emails by clicking the unsubscribe link at the bottom of any Brookstone email that you have received. If you prefer not to receive information from us through regular mail (for example, catalogs and direct mail promotions), please send us an email or call Customer Services at 855-655-2515. Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an email confirmation and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive email or regular mail from Brookstone after following the steps above, please contact Client Services immediately and we'll be happy to assist you. For general information about Brookstone, please visit the About Brookstone page.
SECURITY OF YOUR INFORMATION
Our goal is to provide you with a safe and convenient online shopping experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology to protect the information being transferred to us. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Information that you provide to us is not secured during transmission unless the URL address contains "https".
We are not responsible for maintaining the confidentiality of any non-public information that you provide us. Any information you prove in the course of reviews or ratings is publicly available. Information that you provide us by email is not encrypted.
No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. You also play a role in protecting your information. Please safeguard your user name and password and do not share them with others. If we receive instructions using your log-in information we will consider that you have authorized the instructions.
Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do. For example, Brookstone.com uses session cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping Brookstone.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly reenter information.
Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember your choices on the Site, but this only works when cookies on our site are enabled. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests, promotions and overall shopping experience.
Third party cookies: We permit limited third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer's online activities over time and across different websites when he or she uses our website. For example, we may utilize Google Analytics to analyze usage patterns of the Site. Google Analytics generates a cookie to capture information about your use of the Site which Google uses to compile reports on website activity for us and to provide other related services. Google may use a portion of your IP address to identify their cookie, but this may or may not be associated with any other data held by Google.
We do not use technology that recognizes a "do-not-track" signal from your web browser.
Necessary Cookies: These cookies are necessary for the Website to function and cannot be switched off in our system. These cookies are usually only set in response to actions made by you which include a request for services, such as setting your privacy preferences or logging into your account.
Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Website. They help us to know which pages are the most and least popular and see how visitors move around the Website.
We do not use technology that recognizes a "do-not-track" signal from your web browser.
POLICY OF YOUNG CHILDREN
Brookstone is concerned about the privacy of young children, and we do not knowingly collect any personal information from a child under 13 years of age. Brookstone does not sell products for purchase by children.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits customers of Brookstone stores, inc. who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Please note that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response. This right granted to California residents applies only to their activities within the State of California. To make such a request, please fill out this form:
or Call us at 888.454.9452
To make any other such a request, please write to us at the following address:
Branded Online Inc.
Attn: Brookstone Online Store
946 W. 17th St.
Costa Mesa, CA 92627
AboutCookies.org provides free information for users on deleting and controlling internet cookies, and helps businesses to comply with their legal duties.
CHANGES TO POLICY
Brookstone reserves the right, at its sole discretion, to change, modify, add or remove any portion of Brookstone.com or these Policies, in whole or in part, at any time. Changes to these Policies will be effective when posted. You agree to review these Policies periodically to be aware of any changes. Your continued use of Brookstone.com after any changes to these Policies are posted will be considered acceptance of those changes.