Policies

Browser Requirements

Brookstone.com is designed for Internet Explorer 11.0 and above; Chrome, Edge, Firefox 24.0 and above; and Safari 6.1 and above. If you currently use other browsers or versions, you may still access this site, but some features may not work properly.

To purchase products online at Brookstone.com, you must use a browser that is TLS 1.1 and TLS 1.2 compliant and has a "secure mode." (To make sure your browser is secure, look for a closed lock or an unbroken key at the bottom of the Checkout page.) You must also have JavaScript enabled in your browser's preferences.

Return Policy

We want you to love shopping at Brookstone.com. If products purchased from Brookstone.com do not meet your expectations, you may return them with the packing slip within 30 days of purchase. You will be refunded the method in which you paid. Original shipping and handling charges will not be refunded. After 30 days, please refer to the original manufacturer's warranty for product and service issues. Please call Brookstone.com Customer Care at 1-800-846-3000 before shipping returned product.

PLEASE NOTE: some items such as personalized, “final sale”,“personal care,” and other items are non-refundable/returnable. See full “Non-Refundable Items” paragraph below for these exceptions.

Brookstone-Branded Items Purchased from Stores or Other Sellers
If you purchased a Brookstone product at a retail store or from another seller, those returns or exchanges must go through the place of purchase.

Massage Chair Return Policy
Massage chairs may only be returned within 30 days of the date of delivery, with an original receipt by calling the chair manufacturer directly. Massage chairs are subject to a return shipping and restocking fee once the order is placed, except where defective or prohibited by law. See each massage chair's product page for return details.

Non-Refundable Items
Non-Refundable items include: pillows, sock-wear or any other “personal care” products. Personal Care is defined as any product that makes direct and continuous contact with the skin. Unopened/sealed items are acceptable for return. Personalized items and items marked as final sale or non-returnable are also ineligible for refunds.

Some Other Product Exclusions Apply
There are some products that are excluded from this Return Policy. See individual product pages for details.

Digital Innovation, Inc, Discretion
We reserve the right to deny any return if conditions of this Return Policy are not met and/or if items are used outside of the manufacturer’s specifications.

Note on Mall Purchases after August 6, 2018: Due to liquidation pricing in Brookstone Mall locations, all sales are final. No returns or exchanges will be accepted.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy at Brookstone.com.

Discount Exclusions

Gift cards, gift wrapping, taxes, Protection Plus Plans, Massage Chairs, Mattresses, plus the purchase of select products are excluded from discount offers. Click here to see all product exclusions.

Pricing & Error Disclaimer

While we strive to provide accurate and up-to-date information to our customers, there may be inadvertent technical or factual inaccuracies or typographical errors on this website. Digital Innovation, Inc, does not warrant the accuracy or completeness of the information, text, graphics, links, or other items on the site, and we expressly disclaim liability for errors or omissions in this information, including pricing.

Important Safety Recalls

The National Highway Traffic Safety Administration has issued a recall for certain ActivHeat Heated Car Seats sold at Brookstone (Item# 632927)). Please click here for important details.

The U.S. Consumer Product Safety Commission has issued a recall for the Icon Folding Inversion Table sold at Brookstone (Item# 600437). This recall only applies to product purchased from April 2008 through February 2009. Please click here for important details.

Terms & Conditions

Welcome to the Brookstone.com Web site (the "Site"), operated by Digital Innovation, Inc, a BKST Brands LLC Licensee. Please review the following basic rules that govern your use of the Site. By using the Site or by downloading any of the Materials contained in the Site, you agree to the terms and provisions as outlined in this legal notice. If you do not agree to them, do not use the Site or download Materials.

General: The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Use of Materials: All materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Materials") and the Site itself are provided by Digital Innovation, Inc, solely for personal, non-commercial use by the users of the Site.

Ownership of Materials: The Materials contained in the Site are copyrighted and may not be published, whole or in part without the prior written permission of Digital Innovation, Inc. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Digital Innovation, Inc.

Trademark Information: (*)Brookstone, "The Gift of Innovation", iDesign, TheraSpa, and Hard-to-Find Tools, are trademarks of Brookstone Brand Holdings LLC.

Feedback and Information: Any Feedback you provide at this Site shall be deemed to be non-confidential. "Feedback" includes, but is not limited to, comments, postcards, emails, suggestions, ideas, and other submissions disclosed, submitted or offered to Digital Innovation, Inc, or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site. Digital Innovation, Inc, shall be free to use such Feedback on an unrestricted basis. You agree that no Feedback submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Feedback submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Feedback you make.

Third Party Companies and Products: Mention of third-party products, companies and Web sites on the Site is for informational purposes only and constitutes neither an endorsement nor a recommendation. Digital Innovation, Inc, does not assume any responsibility with regard to the selection, performance or use of these products or vendors. Digital Innovation, Inc, provides this only as a convenience to our users. All third party products must be ordered directly from the vendor, and all licenses and warranties, if any, take place between you and the vendor.

Links to Other Web Sites: Digital Innovation, Inc, does not make any representation whatsoever regarding the content of any other Web site, which you may access from the Site. When you access a non-Brookstone.com Web site, please understand that it is independent of Digital Innovation, Inc, and that Digital Innovation, Inc, does not have any control over the content on that Web site. A link to a non-Brookstone.com Web site does not mean that Digital Innovation, Inc, endorses or accepts any responsibility for the content or use of such Web site.

Miscellaneous: Unless otherwise specified, this Site and the Materials contained in the Site are displayed solely for the purpose of promoting products and services available in the United States.

Digital Innovation, Inc, controls this Site from its offices in Nashua, NH. These rules shall be construed in accordance with the laws of the State of New Hampshire, without regard to any conflict of law provisions. Any dispute arising under these rules shall be resolved exclusively by the state and federal courts of the State of New Hampshire.