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Frequently asked questions

shipping
When will my order ship?

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How do we ship?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

Where do we ship?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

Truck deliveries for massage chairs?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

returns
What is your policy?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

How do I initiate a return?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

How do I inititate a return for a _ massage chair?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

How do I know my return has benn received?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

When will my refund be processed?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

replacement parts

If you are inquiring about replacement parts for brookstone product (Sanpower), purchased prior to October 19, 2018, we,  unfortunately, cannot help you. Brookstone.com is a new business benture that that started in October 2018 and has no affiliation to Brookstone that filled for bankruptcy in August of 2018. Brookstone.com does not provide replacementpart service at this time. We are not the product manufacture and therefore do not have access to replacementpart parts. However, if your product is not working properly within 30 days of purchasing by e-mailing our customer service department at customercare@brookstone.com. After the 30days expires, you must refer to the manufactur's instruction on the warranty card.

retail store purchased

If you have questions about a brookstoneproduct that was purchased from a retail store such as bed bath and beyond, jcpenneym kohl's, or macy's, you will have to cintact the retailer for assistance, we cannot assist you Brookstone.com can only assist with purchases made through the Brookstone.com website.
If you have questions about a Brookstone product that was purchased at a Brookstone airport store, now owned by the Hudson Group, you will have to contact Hudson Group Customer Services at 1-800-326-7711 MOnday-Friday 8am-5pm EST.

ordering
How do I place an order?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

How do I know my order went through?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

What payment options do you accept?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

What is klarna

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

When will my order be changed?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

How do I subscribe to receive a catalog?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

How do I cancel my order?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

What are the benefits of signing up for the mailing list?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley

Warranty

If you are inquiring about product warranties on former Brookstone product, purchased prior to Octomber 19, 2018 We, unfortunately, cannot help you. In August of 2018, Brookstone (Sanpower) operating under previous owenership and management, filed for bankruptcy in the United States Bankruptcy Court for the District od Dwlaware. Since that filing, a new group of investors acquired certain assets of sanpower including the brand name and the Brookstone.com after Octomber 2018 please refer to the manufacture instruction on the warranty card provided with your purchased product.

product manuals

for a list of product manuals, click here

Gift cards

Gift cards issued prior to August 2, 2018, are no longer valid as they were issued by the previous owners (Sanpower). If you have questions or concerns regarding this informarion, contact Brookstone Bankruptcy at 844.378.2716. If you are unsure as to when your gift card was issued, please contact customer services for assistance verifying this informarion.