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FAQs

1. CONTACT INFORMATION

By Phone:
To place an order, call Brookstone.com at 1-800-846-3000, Mon-Fri from 8:00 AM to 4:30 PM CST (closed Saturday and Sunday.) You can also email us at customercare@brookstone.com.

2. PRIVACY POLICY

Your privacy is important to us. Please review our Privacy Policy at Brookstone.com.

 

3. PAYMENT METHODS

Brookstone.com accepts most major credit cards including Visa, MasterCard, Diners Club, American Express, JCB, and Discover. We will not bill your credit card until we ship your order. If you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.

 

4. PROBLEMS ORDERING ONLINE?

If you experience technical problems while ordering online, please contact Customer Care.


5. MULTIPLE CREDIT CARD ORDERS

Unfortunately, our site cannot accept orders using multiple credit cards.


6. DELIVERIES

Most orders are shipped from our Distribution Center, arrive five to seven business days from receipt of your order.


7. TRACKING ORDERS

We are pleased to offer online package tracking for orders that have already shipped from our warehouse. Order tracking is not available for certain specialty items, or for items that ship via the US Postal Service. To access package tracking, please click here. If you need additional assistance, contact Customer Care by e-mail or at 800-846-3000.

Disclaimer : Some businesses offer services to consumers on monthly or other periodic plans. If a business enters bankruptcy during the term of a service contract with a consumer, the automatic stay prevents enforcement of the contract in court, and the obligation becomes subject to the bankruptcy proceeding. The same generally applies to warranty coverage offered by a business.