Brookstone accepts most major credit cards, including Visa, MasterCard, American Express, JCB, Diners Club and Discover, as well as PayPal. We will not bill your credit card until we ship your order. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.
With over a thousand gift ideas, at Brookstone.com you'll find a truly unique corporate gift that will reward your hard-working employees, or strengthen your valued business relationships. The Brookstone Corporate Gift Program is ideal for conventions, promotions, thank-you gestures, golf outings, employee anniversaries, holidays and much more.
When to Expect Your Order
You can expect delivery of most items within 5-7 business days of your order. Brookstone also offers Next Day Air and Express Delivery for many products.
Brookstone endeavors to comply with all sales tax laws and continues to monitor and update its tax policies as these laws change. Brookstone does not collect sales or use tax in all states. If tax is not charged, the purchaser may have an obligation to file and pay consumer use tax on such purchases. Details on tax reporting can be found on the websites of your respective taxing authorities. The sales tax calculated during checkout is an estimate, and may vary when your order is processed. The following list represents some of the types of merchandise and services that may be subject to sales tax in some states:
- Protection Plans
- Gift Wrap
- Shipping & Processing
Brookstone.com Return Policy
Mall Purchases after August 6, 2018:
Due to liquidation pricing in our Mall locations, all sales are final. No returns or exchanges will be accepted.
We want you to love shopping at Brookstone.com. If products purchased from Brookstone.com do not meet your expectations,
you may return them with the packing slip within 30 days of purchase. After 30 days, please refer to the original manufacturer's
warranty for product and service issues. You will be refunded the method in which you paid. Original shipping and handling
charges will not be refunded. Please call Brookstone.com Customer Care at 1-800-846-3000 before shipping returned product. PLEASE NOTE: some items such as personalized, “final sale” and “personal care” items are non-refundable. See full “Non-Refundable Items” paragraph below for these exceptions.
Brookstone-Branded Items Purchased from Stores or Other Sellers
If you purchased a Brookstone product at a retail store or from another seller, those returns or exchanges must go through the place
Massage Chair Return Policy
Massage chairs may only be returned within 30 days of the date of delivery, with an original receipt by calling the chair manufacturer
directly. Massage chairs are subject to a return shipping and restocking fee once the order is placed, except where defective or prohibited by law. See each massage chair's product page for specific return information.
Non-Refundable items include: pillows, sock-wear or any other “personal care” products. Personal Care is defined as any product that makes direct and continuous contact with the skin. Unopened / sealed items are acceptable for return. Personalized items and items marked as final sale or non-returnable are also ineligible for refunds.
Brookstone Company Discretion
We reserve the right to deny any return if conditions of this Return Policy are not met and/or if items are used outside
of the manufacturer’s specifications.
SHIPPING & PROCESSING
Free Ground Shipping on orders over $75. Enter Promo Code SHIP75 at checkout.
Only $4.99 for orders under $75.
Orders totaling $75 or more receive FREE standard ground shipping with use of promo code. Cannot be combined with other promotion codes. Standard ground shipping rates of $4.99 will be applied if an order is under $75. Taxes, shipping & handling, discounts, protection plans, gift cards and gift-wrapping charges do not count toward the minimum qualifying purchase. Minimum purchase for shipping is calculated for each shipping address. Ground shipping to 48 contiguous U.S. states only. Does not include shipping surcharges or flat rates. Additional oversized freight charges are noted in the Shipping Details tab on the Brookstone.com product page. Next Day and Express Delivery services are also available on most items. Please call 800.926.7000 for charges.
For shipments outside the 48 contiguous states Please call us at 866-576-7337. You may also print your Shopping Cart Review and Payment page and fax to 573-581-7361. Mobile Customers, call 888-929-1210.
You can expect delivery of most items within 5-7 business days of your order.
Note: While most items are shipped from our warehouse, certain items are delivered directly from the manufacturer. Heavy or oversized items are delivered to your home by local carriers. These deliveries will take seven to twenty-one days. You will be contacted once your order arrives in your local area to set up a delivery time.
Massage chairs will be delivered within 3-5 business days beginning the next business day after your purchase. You will receive a call approximately 24 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your massage chair in any ground-floor room in your home and remove all packing materials, but will not move other furniture.
Full-service Tempur-Pedic Mattress deliveries within the contiguous 48 states occur within 10-15 business days from the date of purchase. Some remote locations may require up to 21 days for delivery. You will receive a call approximately 48 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your Tempur-PedicÂ® mattress, but will not move beds or furniture from room to room.
Brookstone reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by email or fax.
EXPRESS & NEXT DAY DELIVERY
Brookstone also offers Next Day Air and Express Delivery for many products. See chart below for delivery time frames.
|If ordered by 12 Noon ET on:||Expect Next Day Delivery by:||Expect Express* Delivery by:|
Next Day and Express Delivery Conditions:
To ensure Next Day Delivery, orders must be placed by 12 noon Eastern Monday-Friday. Orders received after 12 noon Eastern will not be processed and shipped until the following business day, orders placed after 12 noon on Friday will be processed on Monday for Tuesday delivery.
*Express Delivery is NOT guaranteed during Holiday periods.
Saturday delivery is available to some areas at an additional $10. Call 866-576-7337 for more information.