Frequently Asked Questions
- Contact Information
- Return Policy
- Payment Method
- Problems Ordering Online?
- Multiple Credit Card Orders
- Tracking Orders
1. CONTACT INFORMATIONBy Phone:
To place an order, call Brookstone at 1-866-576-7337, Monday – Friday 8:00 AM to 10:00 PM CST or Saturday – Sunday 9:00 AM–5:30 PM CST, or email us at firstname.lastname@example.org.
2. BROOKSTONE RETURN POLICYWe want you to be satisfied with every item you purchase from us. All merchandise purchased from Brookstone may be returned within 60 days of the date of purchase with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000.
Returns made within 30 days of the date of purchase may be exchanged or refunded in the original form of payment.
Returns made between 31 – 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.
Returns made with a gift receipt within 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.
Cash returns that exceed cash on hand levels at time of return will be issued a refund by mail.
Some items cannot be returned if opened, including but not limited to the AR Drone and certain personal care items such as pillows, select massagers, and select other products.
Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption.
Select merchandise, including but not limited to massage chairs may be subject to a restocking fee or return delivery and/or shipping & handling charges except where prohibited by law.
The value of any promotional item or gift card given in conjunction with a sale and not physically returned will be deducted at time of the return.
All sales of items purchased at Brookstone Liquidation and Outlet centers are “as is” final sales and cannot be exchanged or returned for a refund or merchandise credit.
Purchases made using “gaming” or “player” points at casino stores are only returnable to the original location.
After 60 days, please refer to the original manufacturer’s warranty for product service issues.