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Customer Care

Frequently Asked Questions

  1. Contact Information
  2. Return Policy
  3. Catalogs
  4. Payment Method
  5. Problems Ordering Online?
  6. Multiple Credit Card Orders
  7. Deliveries
  8. Tracking Orders

1. CONTACT INFORMATION

By Phone:
To place an order, call Brookstone at 1-866-576-7337, Monday to Sunday 8:00 AM–11:00 PM CST, or email us at customercare@brookstone.com.
 

2. BROOKSTONE RETURN POLICY

We want you to be satisfied with every item you purchase from us. All merchandise purchased from Brookstone may be returned within 60 days of the date of purchase with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000.

Returns made within 30 days of the date of purchase may be exchanged or refunded in the original form of payment.

Returns made between 31 – 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Returns made with a gift receipt within 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Cash returns that exceed cash on hand levels at time of return will be issued a refund by mail.

Some items cannot be returned if opened, including but not limited to the AR Drone and certain personal care items such as pillows, select massagers, and select other products.

Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption.

Select merchandise, including but not limited to massage chairs may be subject to a restocking fee or return delivery and/or shipping & handling charges except where prohibited by law.

The value of any promotional item or gift card given in conjunction with a sale and not physically returned will be deducted at time of the return.

All sales of items purchased at Brookstone Liquidation and Outlet centers are “as is” final sales and cannot be exchanged or returned for a refund or merchandise credit.

Purchases made using “gaming” or “player” points at casino stores are only returnable to the original location.

After 60 days, please refer to the original manufacturer’s warranty for product service issues.

PRIVACY POLICY
Your privacy is important to us. Please review our Privacy Policy at Brookstone.com.


 

3. CATALOGS

If you would like to request a Brookstone catalog, click here.
 

4. PAYMENT METHODS

Brookstone accepts most major credit cards including Visa, MasterCard, Diners Club, American Express, JCB, and Discover. We will not bill your credit card until we ship your order. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.
 

5. PROBLEMS ORDERING ONLINE?

If you experience technical problems while ordering online, please contact Customer Care.
 

6. MULTIPLE CREDIT CARD ORDERS

Unfortunately, our site cannot accept orders using multiple credit cards. However, you may call one of our Sales Associates to place an order using up to three different credit cards as long as the cardholder name and billing address for each card is the same. To place the order call us at 800-926-7000. You may also fax the details of your order to 573-581-7361 or click here to email us.
 

7. DELIVERIES

Most orders are shipped from our Distribution Center, arrive five to seven business days from receipt of your order.
 

8. TRACKING ORDERS

We are pleased to offer online package tracking for orders that have already shipped from our warehouse. Order tracking is not available for certain specialty items, or for items that ship via the US Postal Service. To access package tracking, please click here. If you need additional assistance, contact Customer Care by e-mail or at 800-846-3000.