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Customer Care

PAYMENT METHODS

Brookstone accepts most major credit cards, including Visa, MasterCard, American Express, JCB, Diners Club and Discover, as well as Amazon Payments, and PayPal. We will not bill your credit card until we ship your order. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.

Corporate Accounts

With over a thousand gift ideas, at Brookstone.com you'll find a truly unique corporate gift that will reward your hard-working employees, or strengthen your valued business relationships. The Brookstone Corporate Gift Program is ideal for conventions, promotions, thank-you gestures, golf outings, employee anniversaries, holidays and much more.

When to Expect Your Order

You can expect delivery of most items within 5-7 business days of your order. Brookstone also offers Next Day Air and Express Delivery for many products.

Sales Tax

Brookstone endeavors to comply with all sales tax laws. The sales tax calculated during checkout is an estimate, and may vary slightly when your order is processed. The following list represents some of the types of merchandise and services that may be subject to sales tax in some states: 
  • Clothing
  • Protection Plans
  • Gift Wrap
  • Shipping & Processing
  • Flags

Returns

We want you to be satisfied with every item you purchase from us. All merchandise purchased from Brookstone may be returned within 60 days of the date of purchase with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000.

Returns made within 30 days of the date of purchase may be exchanged or refunded in the original form of payment.

Returns made between 31 – 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Returns made with a gift receipt within 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Cash returns that exceed cash on hand levels at time of return will be issued a refund by mail.

Some items cannot be returned if opened, including but not limited to the AR Drone and certain personal care items such as pillows, select massagers, and select other products.

Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption.

Select merchandise, including but not limited to massage chairs may be subject to a restocking fee or return delivery and/or shipping & handling charges except where prohibited by law.

The value of any promotional item or gift card given in conjunction with a sale and not physically returned will be deducted at time of the return.

All sales of items purchased at Brookstone Liquidation and Outlet centers are “as is” final sales and cannot be exchanged or returned for a refund or merchandise credit.

Purchases made using “gaming” or “player” points at casino stores are only returnable to the original location.

After 60 days, please refer to the original manufacturer’s warranty for product service issues.

PRIVACY POLICY
Your privacy is important to us. Please review our Privacy Policy at Brookstone.com.


International Orders

Brookstone is pleased to provide our international shoppers with the customer experience they have been waiting for, through our partnership with Borderfree. We currently support foreign currencies, guaranteed order totals and international shipments for the following 103 countries, with support for many more coming on board in the coming months.

  • ANTIGUA AND BARBUDA
  • ARGENTINA
  • ARUBA
  • AUSTRALIA
  • AUSTRIA
  • BAHRAIN
  • BANGLADESH
  • BARBADOS
  • BELGIUM
  • BELIZE
  • BERMUDA
  • BOLIVIA
  • BRAZIL
  • BRUNEI
  • BULGARIA
  • CAMBODIA
  • CANADA
  • CAYMAN ISLANDS
  • CHILE
  • CHINA
  • COLOMBIA
  • COSTA RICA
  • CYPRUS
  • CZECH REPUBLIC
  • DENMARK
  • DOMINICA
  • DOMINICAN REPUBLIC
  • ECUADOR
  • EGYPT
  • El SALVADOR
  • ESTONIA
  • FINLAND
  • FRANCE
  • FRENCH GUIANA
  • GERMANY
  • GIBRALTAR
  • GREECE
  • GRENADA
  • GUADELOUPE
  • GUATEMALA
  • GUERNSEY (UK)
  • HONDURAS
  • HONG KONG
  • HUNGARY
  • ICELAND
  • INDIA
  • INDONESIA
  • IRELAND
  • ISRAEL
  • ITALY
  • JAMAICA
  • JAPAN
  • JERSEY (UK)
  • JORDAN
  • KUWAIT
  • LATVIA
  • LIECHTENSTEIN
  • LITHUANIA
  • LUXEMBOURG
  • MACAU
  • MALDIVES
  • MALTA
  • MARTINIQUE
  • MONTSERRAT
  • MEXICO
  • MONACO
  • NETHERLANDS
  • NEW ZEALAND
  • NICARAGUA
  • NORWAY
  • OMAN
  • PAKISTAN
  • PANAMA
  • PARAGUAY
  • PERU
  • PHILIPPINES
  • POLAND
  • PORTUGAL
  • QATAR
  • REUNION
  • ROMANIA
  • RUSSIAN FEDERATION
  • SAINT KITTS AND NEVIS
  • SAINT LUCIA
  • SAUDI ARABIA
  • SINGAPORE
  • SLOVAKIA
  • SLOVENIA
  • SOUTH AFRICA
  • SOUTH KOREA
  • SPAIN
  • SRI LANKA
  • SWEDEN
  • SWITZERLAND
  • TAIWAN
  • THAILAND
  • TRINIDAD AND TOBAGO
  • TURKEY
  • TURKS AND CAICOS ISLANDS
  • UNITED ARAB EMIRATES
  • UNITED KINGDOM

Applicable taxes and shipping are calculated automatically. To place an international order to be shipped to a country other than those listed above, call 866-576-7337 or 1-573-581-7113, Monday to Sunday 8:00 AM–11:00 PM CST. You may also fax your order to 1-573-581-7361.

Mobile Customers: At this time international ordering is not available via our mobile site. To place an international order, call 888-929-1210 or 573-581-7113, or shop our full Brookstone.com HTML site.

Shipping Info

SHIPPING & PROCESSING

Free Ground Shipping on $99 Orders. Use code SHIP99 at checkout.
Only $7.99 for orders under $99.
Orders totaling $99 or more receive FREE standard ground shipping with use of promo code. Cannot be combined with other promotion codes. Standard ground shipping rates: $7.99 for orders under $99; $9.99 for orders from $99 and $200; and $12.99 for orders over $200. Taxes, shipping, discounts, protection plans, gift cards and gift-wrapping charges do not count toward the minimum qualifying purchase. Minimum purchase for shipping is calculated for each shipping address. Ground shipping to 48 contiguous U.S. states only. Does not include shipping surcharges or flat rates. Additional oversized freight charges are noted in the Shipping Details tab on the Brookstone.com product page. Next Day and Express Delivery services are also available on most items. Please call 800.926.7000 for charges.
For shipments outside the 48 contiguous states Please call us at 866-576-7337. You may also print your Shopping Cart Review and Payment page and fax to 573-581-7361. Mobile Customers, call 888-929-1210.

STANDARD DELIVERY

You can expect delivery of most items within 5-7 business days of your order.
 
Note: While most items are shipped from our warehouse, certain items are delivered directly from the manufacturer. Heavy or oversized items are delivered to your home by local carriers. These deliveries will take seven to twenty-one days. You will be contacted once your order arrives in your local area to set up a delivery time.
 
Massage chairs will be delivered within 3-5 business days beginning the next business day after your purchase. You will receive a call approximately 24 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your massage chair on any ground-floor room in your home and remove all packing materials, but will not move other furniture.
 
Full-service Tempur-Pedic Mattress deliveries within the contiguous 48 states occur within 10-15 business days from the date of purchase. Some remote locations may require up to 21 days for delivery. You will receive a call approximately 48 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your Tempur-Pedic® mattress, but will not move beds or furniture from room to room.
 
Brookstone reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by email or fax.

EXPRESS & NEXT DAY DELIVERY

Brookstone also offers Next Day Air and Express Delivery for many products. See chart below for delivery time frames.
 
If ordered by 12 Noon ET on:Expect Next Day Delivery by:Expect Express* Delivery by:
MondayTuesdayWednesday
TuesdayWednesdayThursday
WednesdayThursdayFriday
ThursdayFridayMonday
FridayMondayTuesday
SaturdayTuesdayWednesday
SundayTuesdayWednesday

Next Day and Express Delivery Conditions:

To ensure Next Day Delivery, orders must be placed by 12 noon Eastern Monday-Friday. Orders received after 12 noon Eastern will not be processed and shipped until the following business day, orders placed after 12 noon on Friday will be processed on Monday for Tuesday delivery.
 
*Express Delivery is NOT guaranteed during Holiday periods.
Saturday delivery is available to some areas at an additional $10. Call 866-576-7337 for more information.