Ordering Info
PAYMENT METHODS
Brookstone accepts most major credit cards including Visa, MasterCard, American Express, JCB, Diners Club and Discover. We will not bill your credit card until we ship your order. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.Corporate Accounts
With over a thousand gift ideas, at Brookstone.com you'll find a truly unique corporate gift that will reward your hard-working employees, or strengthen your valued business relationships. The Brookstone Corporate Gift Program is ideal for conventions, promotions, thank-you gestures, golf outings, employee anniversaries, holidays and much more.When to Expect Your Order
You can expect delivery of most items within 5-7 business days of your order. Brookstone also offers Next Day Air and Express Delivery for many products.Sales Tax
We are required to collect sales tax on merchandise in all states where Brookstone has a Store or physical presence. The sales tax calculated during checkout is an estimate, and may vary slightly when your order is processed. The following list represents some of the types of merchandise and services that may be subject to sales tax in some states:- Clothing
- Protection Plans
- Gift Wrap
- Shipping & Processing
- Flags
Returns
We want you to be satisfied with every item you purchase from us. If a product purchased at Brookstone does not meet your expectations, you may return it with receipt within 30 days of purchase for a refund. Items with a gift receipt may be returned within 30 days for a merchandise credit or exchange. We will not accept any returns without a receipt. Returned products must be in new condition, be in original packaging and include all original parts. Within 30 days, products may be returned to our Returns Processing Center or to any Brookstone store.* Before returning a product to our Returns Processing Center, please call 1-800-846-3000 for a Return Authorization and shipping instructions. Our hours are 7:00 AM to 11:00 PM (Central) Monday to Saturday, Sunday from 9:30 AM to 7:00 PM. Shipping and processing charges will not be refunded. To download a copy of the return form, including shipping instructions, click here.Gift Wrapping
We are pleased to offer gift wrapping on many of our products for just $6.95 per item. Since some items (such as oversized) cannot be gift wrapped, please note if the option is provided with the item(s) you are ordering. If so, simply select that option to apply it to your order.
Mobile Customers: At this time, gift wrapping is not available via our mobile site. To order gift wrapping with your purchase, please call 888-929-1210, or shop us via our full Brookstone.com HTML site.
International Orders
International shoppers may place orders by calling Brookstone Customer Care at 800.846.3000. International orders may not be placed online at this time.
Shipping Info
SHIPPING & PROCESSING
(For each address within 48 contiguous states)| Merchandise Sub-Total (before taxes) | Shipping & Processing |
|---|---|
| $0 - $25.00 | $6.99 |
| $25.01 - $35.00 | $9.99 |
| $35.01 - $55.00 | $11.99 |
| $55.01 - $75.00 | $13.99 |
| $75.01 - $95.00 | $15.99 |
| $95.01 - $110.00 | $17.99 |
| $110.01 - $140.00 | $19.99 |
| $140.01 - $200.00 | $23.99 |
| $200.01 - Over | 11% of Sub-Total |
STANDARD DELIVERY
You can expect delivery of most items within 5-7 business days of your order.Note: While most items are shipped from our warehouse, certain items are delivered directly from the manufacturer. Heavy or oversized items are delivered to your home by local carriers. These deliveries will take seven to twenty-one days. You will be contacted once your order arrives in your local area to set up a delivery time.
Massage chairs will be delivered within 3-5 business days beginning the next business day after your purchase. You will receive a call approximately 24 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your massage chair on any ground-floor room in your home and remove all packing materials, but will not move other furniture.
Full-service Tempur-Pedic Mattress deliveries within the contiguous 48 states occur within 10-15 business days from the date of purchase. Some remote locations may require up to 21 days for delivery. You will receive a call approximately 48 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your Tempur-Pedic® mattress, but will not move beds or furniture from room to room.
Brookstone reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by email or fax.
EXPRESS & NEXT DAY DELIVERY
Brookstone also offers Next Day Air and Express Delivery for many products. See chart below for delivery time frames.| If ordered by 12 Noon ET on: | Expect Next Day Delivery by: | Expect Express* Delivery by: |
|---|---|---|
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Monday |
| Friday | Monday | Tuesday |
| Saturday | Tuesday | Wednesday |
| Sunday | Tuesday | Wednesday |
Next Day and Express Delivery Conditions:
To ensure Next Day Delivery, orders must be placed by 12 noon Eastern Monday-Friday. Orders received after 12 noon Eastern will not be processed and shipped until the following business day, orders placed after 12 noon on Friday will be processed on Monday for Tuesday delivery.
*Express Delivery is NOT guaranteed during Holiday periods.
Saturday delivery is available to some areas at an additional $10. Call 866-576-7337 for more information.
