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Customer Care


Careers at Brookstone

 
Brookstone is Growing! Fun to discover and smart to use, Brookstone products do surprising, useful things in unexpected ways. And right now we’re building up key product development, merchandising and marketing teams at our Merrimack, New Hampshire, headquarters. We’re also hiring nationwide for our retail stores and at our customer care center in Mexico, Missouri.

If you’re great at what you do—and want to get even better—we want to meet you.

Brookstone team members enjoy competitive salaries and benefits packages that include generous store discounts. EOE.
 
Click here to view the Brookstone Code of Conduct and Ethics.

Career Opportunities: Brookstone Call Center and Distribution Center (Mexico, MO) (flexible hours between 8am - 11pm)


Customer Service Specialist I
Material Handler
Truck Loader
Shipper
Stock Movement Replen Specialist
Equipment Operators
Receiver
Returns Processor
Brookstone accepts applications online for the Call Center and Distribution Center positions listed above. Please click here to complete the online application process.

IT Network Administrator

Career Opportunities: Brookstone Headquarters / Sales Support Center (Merrimack, NH)

 
Intellectual Property Legal Intern – for Law School Credit
IT Security and Network Engineer
Associate Buyer
Buyer
Merchandise Director
Wholesale Marketing Coordinator
Senior Programmer Analyst, RPG
Industrial Designer
eCommerce Web Merchant, Assistant Buyer
Divisional Manager – Supply Chain Planning
Facilities Services Specialist – Part Time
Executive Recruiter
Human Resources Business Partner
Manager of Financial Accounting
Director of Financial Reporting
Director of Innovation

Career Opportunities: Brookstone District Managers


Career Opportunities: Brookstone Store Sales Manager


Store Sales Manager

Career Opportunities: Brookstone Assistant Store Sales Manager


Assistant Store Sales Manager

Career Opportunities: Brookstone Second Assistant Store Sales Manager


Second Assistant Store Sales Manager

Career Opportunities: Brookstone Seasonal Manager


Seasonal Manager

Career Opportunities: Brookstone Seasonal Assistant Manager


Seasonal Assistant Manager

Career Opportunities: Brookstone Sales Associate


Sales Associate



 
 

Brookstone Call Center and Distribution Center (Mexico, MO)



Job: IT Network Administrator
Location: Distribution Center, Mexico MO
Job Type: Full Time, Salary
Job Code: 7S

SUMMARY:

This position is responsible for the long- term and daily operations and maintenance of the company’s IT desktop and network infrastructure in Mexico MO. Responsible for incident response, performance monitoring, configuration, problem determination and resolution, ensuring the day-to-day efficiency of the network infrastructure provided to the company.

RESPONSIBILITIES INCLUDE:
  • End user support
    • Support Customer Care center with all desktop issues
    • Support Warehouse with all desktop issues
    • Support misc. technologies such as printers, time clocks, radios, RF’s, Cameras, etc.
  • Monitoring and Configuration
    • Monitor and maintain the infrastructure configuration
    • Research, recommend and implement improvements
    • Remain current on IT best practices
  • Complete various desktop and network related IT projects as assigned by IT Management
    • Assist in defining and executing IT initiatives to ensure a successful outcome that is completed within the established schedule and budget.
  • Provide backup IT services to the DC facility while the IT DC Manager is away.
    • Such as vacation or seminars.
    • Be part of the DC 24x7 on-call rotation.
EXPERIENCE:

Essential:
  • Hands on experience with desktop best practices in a Microsoft environment
  • Knowledge of network infrastructure components, TCP/IP protocols and services
  • Experience with MS Office and Visio tool
  • Capable of logical analysis for problem determination
  • Self -motivated
  • On-call (off-hours) support coverage (rotated within the engineering team)
  • Ability to work on multiple tasks concurrently
  • Discipline to meet time constraints and deadlines
Desired:
  • Prior experience supporting a customer care center and/or warehouse experience with products from Fortinet, Symantec SEP, Solarwinds, Cisco.
EDUCATION:
  • 2+ years enterprise computer software and hardware support experience
  • Associates degree in computer science or equivalent experience
APPLICANTS WILL ONLY BE CONSIDERED WITH SUBMISSION OF THE FOLLOWING:
  • Resume
  • Cover letter
  • Salary requirements
QUALIFIED CANDIDATES may apply on line at dcjobs@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Brookstone Headquarters / Sales Support Center (Merrimack, NH)



Job: Intellectual Property Legal Intern – for Law School Credit
Location: Brookstone Corporate Headquarters, Merrimack, NH
Job Type: Internship

SUMMARY:

Brookstone’s Legal Department in Merrimack, NH is seeking a legal intern to assist in the handling of a variety of intellectual property related assignments upon the request and under the direction of Brookstone’s Intellectual Property Counsel. During this internship, the ideal candidate will provide research on projects and legal issues, review contracts, assist in conducting patent and trademark clearances and drafting patent and trademark applications, attend department and committee meetings as requested, and support other Legal Department paralegals and attorneys as requested. This position is ideal for a candidate with an intellectual property law background and/or who is interested in intellectual property experience in a corporate environment.

RESPONSIBILITIES INCLUDE:

The ideal candidate is a current law student having completed two full years of law study by June 2014.

In addition, the candidate will need to meet the following qualifications for consideration:
  • Self-starter and strategic thinker.
  • Ability to prioritize multiple tasks, work on several projects simultaneously, and meet assigned deadlines.
  • Excellent organization, time management, and keen attention-to-detail.
  • Strong verbal and written communication skills and ability to conduct a professional dialogue clearly and concisely.
  • Capable of working equally well on self-managed or team-oriented projects.

QUALIFIED CANDIDATES may apply on line at legaldepartment@brookstone.com Please reference in the title of your e-mail “Legal Intern” and include a cover letter, resume and transcript. Proof of citizenship, U.S. residency, or authorization to work full-time is required for this position.

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Job: IT Security and Network Engineer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 6-14

SUMMARY:

This position is responsible for the long term and daily operations and maintenance of the company’s IT security and network infrastructure. Responsible for security monitoring and incident response, performance monitoring, configuration, problem determination and resolution, ensuring the day-to-day security of the network infrastructure provided to the company.

RESPONSIBILITIES INCLUDE:

Security Monitoring and Configuration:
  • Monitor and maintain the infrastructure security configuration
  • Research, recommend and implement security improvements
  • Assist in the investigation of security related issues
  • Remain current on security best practices
Complete various security and network related IT projects as assigned by IT Management:
  • Assist in defining and executing IT initiatives to ensure a successful outcome that is completed within the established schedule and budget
  • Provide security and systems design expertise, ensuring seamless future technology integration into the Brookstone infrastructure
Network Performance Monitoring and Troubleshooting:
  • Proactively monitor and maintain network and system connectivity to maintain efficiency and availability at optimal levels
  • Act as primary point of contact for firewalls, switches and antivirus products for multiple facilities including the headquarters in Merrimack NH, Brookstone’s distribution center in Mexico MO and Brookstone’s stores.
EXPERIENCE:

Essential:
  • 3+ years experience in all aspects of IT security
  • 3+ years enterprise computer software and hardware support experience
  • 3+ years enterprise network experience
  • Bachelors degree in computer science or equivalent experience
  • Hands on experience with security best practices
  • Deep knowledge of network infrastructure components, protocols and services
  • Ability to relate technical concepts to non-technical personnel
  • Experience with MS Visio tool
  • Capable of logical analysis for problem determination
  • Self motivated
  • Excellent verbal and written communication skills
  • On-call (off-hours) support coverage (rotated within the engineering team)
  • Ability to work on multiple tasks concurrently
  • Discipline to meet time constraints and deadlines
Desired:
  • Experience with products from Fortinet, Symantec SEP, Solarwinds, Cisco
  • Knowledgeable in Microsoft and Linux operating systems
  • Familiarity with Payment Card Industry Standards
EDUCATION:
  • Bachelor’s degree in computer science or equivalent experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Associate Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 8-14

SUMMARY:

The Associate Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefits the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
  • 4 year college degree or equivalent
Desired:
  • Product development experience
  • E-commerce experience
  • Chain store or specialty store experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 7-14

SUMMARY:

The Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefit the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
Desired:
  • 4 year college degree or equivalent
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Merchandise Director
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 9-14

SUMMARY:

The Merchandise Director is responsible for the sales and profitability of one of the Merchandise Divisions at Brookstone. The Merchandise Director must define business strategies, identify opportunities, and conceive and develop innovative products that will ensure Brookstone’s position as a leader in the marketplace.

RESPONSIBILITIES INCLUDE:
  1. Analyze and manage business for future growth by building seasonal, twelve-month and three-year business plans. Steer the business daily through priority based implementation of these plans.
  2. Focus on the identification of new, innovative products and business opportunities. Thoroughly understand all business classifications. Gain insight from vendors, trade shows, our Customers and the rest of the marketplace to aggressively exploit all opportunities.
  3. Increase the penetration of Brookstone’s profitable proprietary products. Manage the product development process for every project.
    • Quantify business opportunities to justify and validate the project
    • Develop detailed product specifications
    • Provide clear daily communication with our overseas offices to ensure all details of every project are understood
    • Utilize overseas travel as an important means to clarify project details with manufacturers and our foreign offices
    • Maximize the effectiveness of Brookstone Laboratories by providing clear direction and follow up
  4. Drive current assortments to maximize performance. Take a proactive role in inventory management to ensure correct stock levels. Manage gross margin through ongoing review of pricing, costs and sales volume.
  5. Initiate, develop and maintain vendor relationships.
  6. Develop the Merchandise Coordinator to maximize productivity.
EXPERIENCE:

Essential:
  • College degree or equivalent experience.
  • Minimum of five years experience as a Buyer, preferably in a specialty store.
  • Domestic travel and product sourcing.
Desired:
  • Product development (from idea to implementation) experience
  • International travel and product sourcing
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Wholesale Marketing Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 12-14

SUMMARY:

Under the direction of the OVP GM Business Development, this person will execute the sales, brand and merchandising strategy for the customer base within the Wholesale Division (In-house accounts) to ensure the successful implementation of merchandising strategies, targeted product placement at retail and new product development; thereby achieving sales, margin and EBITDA targets.

RESPONSIBILITIES INCLUDE:

Manage Marketplace information and Analysis
  • Establish category war boards based on retailer assortments
  • Manage marketplace account basics
  • Product price point analysis
  • Category business trends
  • Maintain and manage assortment list by customer
  • Manage specific initiatives for retail partner businessr
  • Participate in pricing strategy
Product Management
  • Coordinate and communicate product updates to company
  • Manage the flow of samples on new items
  • Maintain updated files for new and current products
  • Maintain creative product database to include: sell sheets, product descriptions, customer presentation, product images
  • Maintain customer POS information
Manage Creative Turn In & Licensed product submissions
  • Prepare & present Business Development projects including Account signing, graphics, packaging and other Creative request.
  • Communicate product information to wholesale partners as needed.
  • Ensure licensed products are processed for approval and setup internally. This includes completing required forms for QA approval
EXPERIENCE:
  • At least two years merchandising, marketing or product development experience
  • Strong business background
  • Proven ability to serve internal and external customers timely, efficiently and reliably
EDUCATION:
  • 4 year undergraduate degree
  • Marketing
ADDITIONAL REQUIREMENTS:
  • Proven success working both independently as well as on a team
  • Business to business sales background
  • Ability to multi-task and prioritize workload
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Senior Programmer Analyst, RPG
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 16-14

SUMMARY:

The Senior Programmer Analyst is responsible for business requirements analysis, application design, programming, testing and implementation of medium to large applications in accordance with the Information Technology Development Methodology (ITDM) and applicable regulations.

RESPONSIBILITIES INCLUDE:
  • Analysis and Design
    • Gather and interpret information from users and/or participate as a member of a project team in developing solutions for business problems. Provide application designs that meet project requirements. Develop program designs and specifications. Develop database and file designs and content. All applications must comply with PCI, SOX and State Privacy Laws requirements for application and data security and conform to the same Compliance requirements for Program Development and Change Management.
  • Programming/Testing
    • Develop test plans, assist the business with the development of test scripts and anticipated test results in accordance with ITDM. Perform coding and unit testing of programs and modifications that efficiently and accurately meet project requirements. Perform and/or assist in system testing and user acceptance testing. Plan and execute system implementation in accordance with Compliance regulations.
  • Support
    • Be part of an on-call rotating schedule for on and off hours support of existing iSeries based applications.
EXPERIENCE:

Essential:
  • Experience with Manhattan Associates Warehouse Management and Transportation Execution applications.
  • Proficiency in RPGLE, RPG, CL, Query, DBU, RPGSQL, SQL
  • Knowledge of structured analysis and programming techniques
  • Knowledge of relational database
  • Good oral and written communication skills
  • 5 – 7 years programming experience
  • 3 – 5 years systems analysis and design experience
  • Experience dealing with vendors and contractors
  • Familiar with analytical and design techniques
  • Four year degree or equivalent business experience
  • Experience in retail, mail order, e-commerce industry
  • Demonstrated teamwork capability and leadership potential
  • Demonstrated experience using SDLC.
Desired:
  • Experience with Island Pacific Retail application.
  • Exposure to other technologies are a plus (i.e. .Net, MS Sequel Server)
  • Understanding of compliance requirements for Sarbanes-Oxley, PCI and State Privacy Laws.
  • Knowledge of XML programming
  • Knowledge of EDI programming standards.
EDUCATION:
  • Bachelor’s degree in computer science or equivalent experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Industrial Designer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time
Job Code: 19-14

SUMMARY:

Responsible for all Industrial Design phases of a select range of Brookstone Laboratory projects in various stages of development and variety of scales. Responsible for gathering and understanding all project-related information and co-developing necessary phase documentation throughout a project, developing and adhering to project schedules, refining appropriate design concepts, reviewing work with the Brookstone Lab team and with the Merchant partner for strategic, creative and developmental direction. Working in partnership with both internal and external vendor engineering and quality resources to realize design intent through to production by being a proactive and vocal spokesperson for projects under their control from project inception to production.

RESPONSIBILITIES INCLUDE:

Supports the industrial design activities within the Brookstone Product Development Process for Brookstone Laboratory projects. Activities include, but are not limited to the following:
  • Assist in developing specific project criteria and industrial design goals.
  • Assist in maintaining project schedules, enforce project-to-project priorities set by the Project Director.
  • Assist in developing industrial design concepts that maximize utility, usability and desire amongst Brookstone’s target customers.
  • Assist in developing solutions that achieve cost goals for the product as well as fit within the selected manufacturer’s core competencies.
  • Able to understand and find the balance between the rational aspects (features, ergonomics, manufacturability) and the emotional aspects (desirability, communicative qualities, lifestyle fit, etc.) of a successful product.
  • Provide and defend a supporting case for a design direction or detail choices.
  • Proactively partner with internal and external Engineering and QA teams to realize design intent throughout the engineering stages and then on through to production.
  • Maintain a level of understanding of materials and manufacturing processes to guide the development of achievable and cost-appropriate design concepts.
  • Assist in developing and maintaining appropriate 3D CAD and other design based software skills to effectively communicate with the entire product development team.
  • Maintain a proactive and engaged presence through out the duration of the design and post-design release phases of a project.
  • Develop and maintain a professional rapport and time-sensitive dialog with Asian sourcing agents, project managers, and manufacturing partners.
EDUCATION AND EXPERIENCE REQUIRED:

Essential: A bachelor’s degree in Industrial Design along with a minimum of 3 - 6 years work experience in a consumer product development environment. Demonstrable ability to identify and capture critical communication points for a given product, as well as achieve emotionally and rationally balanced design solutions that Brookstone customers will respond to. Hands-on experience in all phases of product development, knowledge of various materials, exposure to a variety of manufacturing and assembly processes. Basic to intermediate level knowledge of Solidworks 3D-Surface based CAD as well as other industry standard software tools (ie: Key Shot, Rhino, Illustrator, Adobe Photoshop, Freehand, etc.)

A team player with a strong work ethic who is willing to go above and beyond ("whatever it takes" attitude) to deliver time critical assignments without sacrificing design intent. Excellent written and oral communication skills, strong interpersonal skills, and a strong project management skill set is required. Capable of thriving in an diverse product design environment with a passion for developing design solutions that consistently exceed business objectives.

Desired: Strong 3D Surfacing CAD skills, work experience with Asian manufacturers, 3 + years in a corporate product development environment.


APPLICANTS WILL ONLY BE CONSIDERED WITH SUBMISSION OF A PORTFOLIO



QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: eCommerce Web Merchant, Assistant Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 20-14

SUMMARY:

The primary responsibility is to drive profitable sales through an expanded online assortment, pricing strategy, experience and promotional tactics leading to a leadership position online within a given category of opportunity. The AB will do this by working collaboratively internally with stakeholders and externally with the market.

RESPONSIBILITIES INCLUDE:
  • Category SKU expansion and new category development. Management of all products through the entire lifecycle, for optimized profitability.
  • Conceptualizing and creating a best-in-class, online buying experience
  • Negotiating and executing creative promotions to drive increases in GM$
  • Maintaining a competitive pricing position online through constant monitoring and negotiation with the vendors.
  • Setting expectations and following through with vendors on excellent service levels to Brookstone customers. Working with the customer support center and Drop Ship Department to ensure a positive customer experience and efficiently manage issues.
EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • College degree or equivalent experience
  • Web acumen
Desired:
  • Previous merchandising experience, online preferred.
  • Exposure to product development processes.
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Tax Associate (Part-Time)
Location: Corporate Headquarters, Merrimack, NH
Job Type: Part Time
Job Code: 21-14

SUMMARY:

This position assists Brookstone’s Tax Supervisor with sales & use tax compliance and prepares certain quarterly and annual other tax returns. The position is 20 hours per week and reports directly to the Tax Supervisor. Weekly hours are flexible but intended to be normal work week business hours preferably from 8:30AM-12:30PM.

RESPONSIBILITIES INCLUDE:

Local Sales Tax Filings
  1. Perform tax registration functions for new retail stores and seasonsal stores – 300 locations.
  2. Review, verify, and input data for Sales Tax Exemption forms for all stores, each month
  3. Prepare simple S&U tax returns (Local Cities – 50 to 100 returns) monthly using Vertex software
  4. Submit electronic web-based returns for all LOCAL sales tax returns for various states.
  5. Assist with responses to local and state tax authorities for standard tax notices/inquiries
  6. Assist in maintaining corporate tax records and files.
Assist Tax Supervisor
  1. Perform tax registration functions for new retail stores/seasonsal stores – 300 locations.
  2. Research and assemble sales tax records and other data for Sales Tax Audits by tax agencies.
  3. Prepare quarterly or other period tax returns, including federal ODC tax; OH CAT tax; CA Recycling tax, CA Tourism tax, etc.
  4. Prepare monthly tax account reconciliations.
  5. Assist with state Abandoned Property compliance.
EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • Minimum 3 years basic accounting or finance experience in business/corporate environment.
  • Team player with great communication skills and proven ability to adapt to changing roles.
  • Excellent MS Excel & computer experience.
  • Self-motivated candidate with desire to work in a professional business atmosphere.
Desired:
  • Associates or BS degree in Accounting
  • Prior sales and use tax compliance experience.
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Divisional Manager – Supply Chain Planning
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 22-14

SUMMARY:

This position is responsible for enabling all sales and gross margin plans (in support of the respective Divisional OVP Merchandising) across all Brookstone Operating Channels to include but not be limited to Retail Malls, Airports, Seasonal, e-Commerce/Catalog, Wholesale, and Corporate Sales. Operational functions that fall within this position’s span of control and/or influence include demand planning, financial planning, purchasing, import logistics, inventory planning, distribution planning, and allocations. This position directly supports up to $200MM in sales revenue, oversees up to $80MM in procurement spend, and directly/indirectly manages and mentors a team of 9 staff members. Financial results are to be achieved with accountability to assigned operating targets and in accordance with financial guidelines as measured by key performance metrics: Sales Plan Achievement, GM Plan Achievement, Stock Availability, Order Fillrates, Forecast Accuracy, Inventory Turns, GMROII, Inventory Aging, and Air Freight Expense.

RESPONSIBILITIES INCLUDE:
  • Oversee, define, personally transact, and/or influence all manner of supply chain planning and related operational activities in support of fulfilling the inventory needs of Brookstone’s Mall, Airport, e-Commerce/Catalog, Seasonal, and Wholesale operating divisions. Ensure these duties and responsibilities are executed with the rigor and accuracy required to achieve Brookstone’s financial and operating goals in the areas of sales, gross margin, customer satisfaction, cashflow health, and expense management.
  • Manage, train, mentor, and/or coach the personnel of Brookstone’s Demand Planning, Supply Planning & Purchasing, and Store Planning & Allocations teams in order to accomplish company goals in the areas of sales, gross margin, customer satisfaction, cashflow health, and expense management.
  • Develop financial plans (at the Channel, Dept, Class, and SKU levels) with the respective Divisional OVP Merchandising. Proactively contribute input and influence in support of strategic merchandising initiatives while maintaining core values specific to Company Profitability, Customer Satisfaction, and Cashflow Health.
  • Support other key Merchandising initiatives (floor sets, vendor deals, client presentations, et al) while maintaining core values specific to Company Profitability, Customer Satisfaction, and Cashflow Health.
EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • 4-year college degree or equivalent experience (preferred disciplines: Business, Merchandising, Mathematics, Statistics, Supply Chain Management, Finance, Economics, Logistics).
  • Working knowledge of Demand Management & DRP systems.
  • Minimum of 7 years diverse and multi-channel Supply Chain Planning & Execution experience ($50MM+ annual revenue).
  • Strong experience working in a computer systems operating environment
  • Strong experience working with MS-Office suite of tools (Excel, Access, Powerpoint)
  • Analytic, strong verbal / written communications, team player
Desired:
  • Specific systems experience: Island Pacific, American Software / Logility, Prescient
  • Varied industry experience in Retail, e-commerce, Wholesale, Seasonal businesses
  • Advanced degree in preferred discipline (see above)
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Facilities Services Specialist – Part Time
Location: Corporate Headquarters, Merrimack, NH
Job Type: Part Time
Job Code: 23-14

SUMMARY:

Plans and executes maintenance projects as they relate to the Headquarters building and grounds. This includes hands on work and troubleshooting of building systems including, but not limited to, plumbing, HVAC, lighting, etc. Also coordinates Document Center functions including but not limited to, shipping/receiving, sorting/metering US Mail, preparing store mail packs, etc. Plans and executes office moves and deliveries of furniture and/or fixtures.

Standard hours of 9am to 2pm with expanded hours during season.

RESPONSIBILITIES INCLUDE:
    Responsible for planning and executing all maintenance projects for the building including, but not limited to, changing of light bulbs, paper delivery, snow shoveling, drywall repair, painting, minor plumbing and electrical repairs, internal office moves, etc.

    Responsible for the day-to-day operations of the Document Center including but not limited to the preparation and processing of store mail packs, the metering/sorting of daily US Mail, the shipping/receiving of UPS/Fedex/DHL packages, the organization and up-keep of the loading dock area, and the disbursement of copy paper throughout the building.

    Ad Hoc work as directed by Manager which include, but is not limited to, deliveries of product/fixtures to local stores, deliveries of items to local charities, provides backup coverage to store operations team on misc. projects throughout the year (POS rollout, retail store maintenance projects, etc.).

EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • 3 to 5 years of previous experience in corporate maintenance position or related field.
  • Demonstrated Solid Communication and Negotiation skills
  • Demonstrated Solid Planning, Organizing and Follow up skills
  • Demonstrated Solid Time Management skills
  • Flexible to the needs of the Internal Customer
Desired:
  • HVAC Certified, OSHA Certified
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Executive Recruiter & Compensation Analyst
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 24-14

SUMMARY:

Responsible for all recruitment efforts including sourcing candidates, posting positions, maintaining relationships with potential candidates for all job openings at the SSC and for selected job openings at the DC/CCC. Conducts New Hire orientations and training for SSC Associates. Develops recruiting plans, writes job descriptions; reviews applications and evaluates qualifications by assessing education and/or experience; determines cultural fit with the organization, proctors assessments.

Responsible for managing the areas of Compensation Design and Administration. Completes regular data analysis and reports summary of findings with recommendations to support a broad set of HR objectives, to include the areas of: total compensation, turnover and retention, succession planning, key competencies, Associate assessments, performance evaluations, etc. Additional duties include completing HR, Compensation, and Benefits benchmark surveys. Draws sound conclusions from data analysis and produce clearly articulated data summary with recommendations that add value to the decision making of the department and organization. Applies knowledge gained from data analysis to grading jobs and maintaining competitive wage ranges.

RESPONSIBILITIES INCLUDE:
  • Recruit for all regular and temporary SSC positions (all levels) and selected positions at the DC/CCC. This includes sourcing candidates through various avenues, developing/maintaining Recruiter and Job Board vendor relationships, posting job openings on various job boards/specialty websites, managing Employee Referral Program, screening applicants, interviewing qualified candidates, recommending qualified candidates to Hiring Mangers, scheduling/coordinating subsequent interviews (including face to face, telephone and Skype interviews), conducting assessments, checking references, extending offers of employment and tracking hiring statistics. Coordinate travel for candidates from out of town, while minimizing expense. Source and maintain pool of candidates for future openings for both temporary and regular job openings. Minimize use of paid recruiters and staffing agencies. When needed, Negotiate contract with recruiting agencies and act as primary contact.
  • Manage compensation design and administration. Analyze compensation data and summarize findings with recommendations to validate the Company’s Compensation position. Provide grade analysis for new and current job descriptions. Duties include COMPA ratio analysis, job grading, competitive analysis, benchmark survey participation, establishing grade ranges for each facility, bonus reporting, performance review analysis and tracking.
  • Coordinate and oversee the overall SSC employment processes involved in bringing new Associates on-board. Administrate electronic new hire paperwork, schedules and conducts individual new hire orientations. Coordinate new hire activities with IT (SARR), LP (badge), Mail room, Benefits and the Hiring Manager/Department. Inform HR Executive Assistant of any relocation assistance needs for new hires. Remind the hiring Managers of 90-day introductory periods. Conduct and summarize exit interviews for departing Associates.
  • Regularly analyze Associate data providing key metrics summarized in reporting. Areas of analysis to include turnover, retention, length of open positions, workers compensation, leave of absence, etc.


EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • Two to Five years of recruiting and hiring.
  • Demonstrates strong knowledge and execution of data analysis related to compensation, benefits and Human Resources data analysis.
  • Demonstrates strong ability to draw sound conclusions from data analysis and produce clearly articulated data summary with recommendations that add value to the decision making of the department and organization.
  • Strong ability to multi-task in a high paced environment.
  • Demonstrates ability to handle sensitive human resources data with complete confidentiality.
  • Demonstrates strong communication and training skills, both verbal and written.
  • Demonstrates strong interpersonal skills with the ability to influence Associates in all levels of the organization.
  • Demonstrates effective skills working independently. Strong organizing, planning and follow through skills.
  • Demonstrates effective skills utilizing PC applications including Microsoft Word, Excel, Power Point, and utilizing recruiting web sites.
  • Bachelors degree in Human Resource Management or equivalent experience in Human Resources.
Desired:
  • Experience in a Retail Environment
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Human Resources Business Partner
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 25-14

SUMMARY:

Acts as a consultant to Managers for performance management issues. Provides guidance and direction to Managers on performance management documentation. Also responsible for ensuring Federal and State labor law compliance. Investigates and responds to both internal and external legal claims and other employee relations matters as assigned by the Director of Human Resources. Is a business partner with the Filed team.

RESPONSIBILITIES INCLUDE:
  • Provides advice and counsel to Managers regarding Human Resources practices, policy and employment laws. Coaches on improving the employee experience.
  • Reviews and approves disciplinary actions and documentation. Writes letters informing Associates of reasons for involuntary termination.
  • Responds to employee relations issues such as Associate complaints, harassment allegations and other employment law related complaints.
  • Conducts internal and external investigations of legal claims.
  • Counsels Managers and Associates on the interpretation of Human Resources policies and procedures.
  • Researches and develops training programs to improve skills, and/or sales and/or productivity for all areas and personnel of the Company.


EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • A bachelor’s degree and five (5) years’ HR experience OR
  • Five (5) years experience in the Retail HR field (multi-state employer), OR
  • Any appropriate combination of education and experience.
Desired:
  • Experience in investigating and responding to State and Federal EEOC claims.
  • PHR certification
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Manager of Financial Accounting
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 28-14

SUMMARY:

This position is responsible for overseeing the monthly financial close and preparation of financial statements in accordance with GAAP.

RESPONSIBILITIES
  1. Oversee month end closing and financial statement preparation
  2. Prepare and review monthly balance sheet reconciliations
  3. Research and recommend new accounting treatments and coordinate quarterly and annual external audits
  4. Review and approve capital spending and budget preparation
  5. Other projects as required
REQUIREMENTS:

Essential:
  • B/S in Accounting/Finance
  • 3 years + experience in a financial accounting role or equivalent
  • Strong verbal and written communication skills
  • Ability to multi-task and manage deadlines
Desired:
  • Master’s Degree
  • CPA/CMA designation
  • Retail experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Director of Financial Reporting
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 27-14

SUMMARY:

This position is integral to coordinating, analyzing and reporting of the Company’s financial performance and will work with the Business unit leaders in driving this process. Responsibilities include the development and ongoing reporting of the Company’s financial dash board. This position is required to stay abreast of business developments as well as financial reporting requirements.

RESPONSIBILITIES
  • Develop and maintain Company Dashboards weekly/monthly
  • Review and analysis of the Company’s business unit performance
  • Stay abreast of business developments and evaluate accounting and reporting requirements and assist with quarterly and annual audits
  • Ad hoc projects as requested
REQUIREMENTS:

Essential:
  • Bachelor’s Degree in Accounting/Finance
  • Minimum of Five years' management experience with an emphasis on financial reporting
  • Must possess strong analytical abilities and good verbal and written communication skills
  • Must be able to work independently and able to perform thorough research and subsequent follow up
  • Ability to juggle multiple responsibilities and deadlines
Desired:
  • CPA a plus
  • Advanced degree
  • Background in a retail / direct / multichannel
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Director of Innovation
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 29-14

SUMMARY:

The Director of Innovation is responsible for attracting and cultivating relationships with inventors, universities and design schools, small companies and individuals, promoting Brookstone as the destination to bring their products to life. The successful candidate must have a passion for innovative products and the innovators that create them. The Director of Innovation will identify inventor opportunities, define business strategies, and assist in developing products that will ensure Brookstone’s position as a leader in the marketplace.

RESPONSIBILITIES
  1. Initiate, develop and maintain relationships with inventors (includes universities and design schools, small companies and individuals).
  2. Identify, review, and evaluate product opportunities and articulate business case to leadership and product development team.
  3. Be a product expert, knowledgeable of the latest industry and market trends. Analyze trends, anticipate future product opportunities, and filter out product submissions not feasible to produce or that don’t meet Brookstone’s innovation criteria.
  4. Actively participate hands-on in product testing and the evaluation of new technologies.
  5. Utilize Brookstone’s engineering, design, and manufacturing team to bring inventor’s concept to life.
    • Maximize the effectiveness of Brookstone Laboratories by providing clear direction and follow up.
    • Ensure products launch on schedule, within cost targets, and meet specifications agreed on by Brookstone and inventor partners.
  6. Work closely with legal team on patent review/clearance and drafting of partnership agreements.
REQUIREMENTS:

Essential:
  • A college degree or equivalent;
  • Product development (from idea to implementation) experience;
  • Minimum of five years’ experience in product development or Buying, preferably at a Director or Executive Level;
  • Experience with business contracts;p
  • Familiarity with patents (design and utility);
  • Domestic and international travel for trade shows;
Desired:
  • An inventor or someone with connections to other inventors
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Brookstone District Management, Store Management & Sales (Various)



Store Sales Manager
  • Responsible for managing one store.
  • Innovatively manages the Store by driving sales performance and controlling expenses.
  • Attracts and develops Store Management and Sales Associates who can successfully close sales with our Customers.
  • Previous retail management experience required, including responsibility for total Store operations.
Assistant Store Sales Manager
  • Assists the Store Sales Manager in all aspects of managing the Store and driving sales performance as detailed above.
  • Previous retail management experience required.
Second Assistant Store Sales Manager
  • This is an entry-level, non-exempt Management position.
  • Assists the Store Sales Management team in maximizing sales performance, both individually and through effectively directing the Sales Associates.
  • Previous retail experience, preferably with some supervisory experience.
Seasonal Manager and Seasonal Assistant Manager
  • During the second half of the year (generally, anytime between mid-Summer through December), Brookstone opens temporary/seasonal Stores throughout the country that close no later than during the week after December 25th.
  • These are hourly-paid positions.
  • The duties of the Seasonal Manager mirror those of the Assistant Store Sales Manager above, and the duties of the Seasonal Assistant Manager mirror those of the 2nd Assistant Store Sales Manager above.
Sales Associate
  • Able to actively and warmly engage the Customer and develop an instant rapport.
  • Meet individual sales goals by using in-depth product knowledge and selling skills.
  • Previous sales experience is helpful.
  • Please apply in person at a Brookstone Store.


Brookstone accepts applications online for the Store Management and Sales Associate positions listed above. Please click here to complete the online application process.
 
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