Customer Care

Brookstone Headquarters / Sales Support Center (Merrimack, NH)

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Job: Buyer / Product Developer – Massage / Therapy
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time, Exempt

SUMMARY:

The Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of the Massage and Therapy categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:

• Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefits the long term goals of Brookstone.
• Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
• Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution, Customer Care Center, Wholesale & Planning teams.
• Financial management of the product profitability through the entire product lifecycle.
• Internal collaboration with all cross functional areas to create remarkable product presentations, associate training and selling environments, in all channels of sales.

EDUCATION AND EXPERIENCE REQUIRED:

Essential:

• Two to five years experience as a Retail Buyer and/or Product Development manager.
• 4 year college degree or equivalent.

Desired:

• E-commerce merchandising experience
• Catalog merchandising experience

**Regular and reliable attendance is a basic requirement of this position.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Programmer Analyst
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time, Exempt

SUMMARY:

This position can be broken into two primary roles; Ecometry Support and SQL Database Development:

Ecometry Support - The Applicant will be responsible for maintaining our instance of Ecometry and Ecometry-related services such as extract files, service automation, upgrades, troubleshooting, and system availability. The candidate will provide reporting services with related Ecometry data at the customer, product, sales, and promotion levels.

SQL Database Development - The Applicant will be responsible to serve as a database developer working with various members of the staff to develop data-driven solutions to our reporting, maintenance, and system integration needs.

RESPONSIBILITIES INCLUDE:

Ecometry Support:

• Serve as Ecometry system administrator. Establish user profiles, manage upgrades, testing, and ensure system availability.
• Manage internal and external Ecometry support tickets. Internal tickets from users such as internal/external call center agents and external tickets to Red Prairie/Ecometry support.
• Provide documentation support of Ecometry business rules and schemas.
• Provide technical assistance with file extracts from Ecometry

SQL Database Development Support:

• Participate in corporate projects for database design and application development.
• Work with project managers, vendors, other internal database team members, and managers to evaluate business drivers, technology, and reporting requirements.
• Identify, analyze, and resolve data issues with existing reports, data feeds, and databases.
• Develop ad-hoc reports using a variety of tools which may include SQL, Excel, and other query tools as necessary.
• Develop and maintain Ecometry file exports to external systems and vendors such as data warehouse and financial databases.
• Develop and maintain imports to Ecometry from systems such as ecommerce platform.

EDUCATION AND EXPERIENCE REQUIRED:

• Prefer Bachelor’s Degree in Computer Science or equivalent work experience.
• Minimum 2 years experience with SQL and Ecometry administration.
• Ecometry
• MS SQL, SSIS, SSRS, SSAS, Advanced MS Excel
• XML, CSV
• Stored Procedures
• Automated Report Delivery Services, Data Architecture, Relational Database Management
• Vendor Management
• Batch Files and Integration Services
• Familiarity with unit testing best practices

**Regular and reliable attendance is a basic requirement of this position.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Corporate Legal Intern – for Law School Credit
Location: Corporate Headquarters, Merrimack, NH
Job Type: Internship

SUMMARY:

Brookstone’s Legal Department in Merrimack, NH is seeking a legal intern to assist in the handling of a variety of assignments upon the request and under the direction of an attorney in the Legal Department. During this internship, the ideal candidate will provide research on projects and legal issues, review contracts, attend department and committee meetings as requested, research best practices in legal field and corporate environment and support paralegals and attorneys as requested. This position is ideal for a candidate with a business background and/or who is interested in in-house experience in the retail industry.

RESPONSIBILITIES INCLUDE:

The ideal candidate is a current law student having completed two full years of law study by June 2013.

In addition, the candidate will need to meet the following qualifications for consideration:

• Self-starter and strategic thinker.
• Ability to prioritize multiple tasks, work on several projects simultaneously, and meet assigned deadlines.
• Excellent organization, time management, and keen attention-to-detail.
• Strong verbal and written communication skills and ability to conduct a professional dialogue clearly and concisely.
• Capable of working equally well on self-managed or team-oriented projects.

QUALIFIED CANDIDATES may apply on line at legaldepartment@brookstone.com Please include in the title of your e-mail “Legal Intern” and a cover letter, resume and transcript. Proof of citizenship, U.S. residency, or authorization to work full-time is required for this position.

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Job: Temporary eCommerce Systems Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Temporary Full-Time, Non-Exempt

SUMMARY:

This position is responsible for accurately and efficiently setting up foundation data, for all Dropship products, into internal databases. Requires a strong attention to detail with the ability to work at a fast pace, both independently and within a team environment.

RESPONSIBILITIES INCLUDE:

1. Product Set Up and Upsell screen creation and maintenance
• Input product data accurately and efficiently
• Analyze product documentation to ensure that information listed is accurate
• Verify that information inputted in the system is correct at time of entry
2. Systems Testing

EDUCATION AND EXPERIENCE REQUIRED:

• Retail background preferred
• Knowledge of Excel and Lotus preferred
• Data entry skills
• Accuracy
• Tenacity
• Good communication skills (written and verbal)
• Experience with MS Office Suite and databases required
• Experience with Island Pacific and Ecometry helpful.

**Regular and reliable attendance is a basic requirement of this position.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Retail Inventory Planning Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time, Non-Exempt

SUMMARY:

This position is responsible for the processing of and follow-up on purchase orders, both foreign and domestic, to ensure timely arrival to the Distribution Center. Provides organizational and administrative support as it relates to vendor issues and product information.

RESPONSIBILITIES INCLUDE:

1. Purchase Order Management:
• Monitor and facilitate purchase orders through the Purchase Order Confirmation system (P.O. Confirmation)
• Review newly created purchase orders for accuracy and completeness.
• Receive and acknowledge vendor confirmations and follow up on non-confirmed orders.
• Create and process manual purchase orders as required.
• Manage purchase order revisions. Ensure accuracy on breakdowns, quantities, costs and dates. Reinitiate Purchase Order Confirmation process.
• Utilize PKMS/Top Ocean/Roadway/FedEx/UPS/current air freight forwarder, All Carriers systems for purchase order tracking
• Monitor booking advices.
• Maintain on order reports for updated shipping detail
• Insure timely delivery of product.
2. Expediting/Vendor Communication:
• Daily communication with Asia Combine monitoring the progress of purchase orders and New Item development.
• Interaction daily/weekly with domestic vendors regarding order shipment, RA requests and status and QA issues. Liaison between vendor reps and Merchandise Planner and Buyer.
• Coordinate negotiation with regards to freight costs, orders changes and shipping delays.
• Daily communication with distribution center personnel regarding trafficking, receiving, QA issues and back order management.
3. Administrative Support:
• Provide general administrative support as required by Merchandise Planner, including allocations, Planner queries, seasonal plan changes, etc.
• Coordinate information with Buyer’s Administrative Assistant with regard to product changes, delays in artwork or product production.
• Participate in quarterly Loc. 198 RTV blitzes.
• Provide product delivery information updates to Buying Team as necessary.
• Research and verify cost issues for accounting.
• Maintain and update New Item Delivery Report
• Daily correspondence and follow-up with Far East offices via E-mail
• Database maintenance i.e. New Item Delivery, On Order and Back Order reports.
• Calculate and process Air Ship requests

EDUCATION AND EXPERIENCE REQUIRED:

Essential:

• Minimum education required is a high school diploma and 1-2 years continued education or equivalent.
• Minimum of 2-3 years administrative support experience in a fast paced work environment
• Solid working knowledge of MS Word, Lotus Notes, Access, Excel, PO Workflow, Island Pacific and the Internet are required to perform the essential requirements of this position.
• Additionally, a cultivated and assertive personality is needed to manage varied responsibilities at once.

**Regular and reliable attendance is a basic requirement of this position.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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