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Customer Care


Careers at Brookstone

 
Brookstone is Growing! Fun to discover and smart to use, Brookstone products do surprising, useful things in unexpected ways. And right now we’re building up key product development, merchandising and marketing teams at our Merrimack, New Hampshire, headquarters. We’re also hiring nationwide for our retail stores and at our customer care center in Mexico, Missouri.

If you’re great at what you do—and want to get even better—we want to meet you.

Brookstone team members enjoy competitive salaries and benefits packages that include generous store discounts. EOE.
 
Click here to view the Brookstone Code of Conduct and Ethics.

Career Opportunities: Brookstone Call Center and Distribution Center (Mexico, MO) (flexible hours between 8am - 11pm)


Customer Service Specialist I
Material Handler
Truck Loader
Shipper
Stock Movement Replen Specialist
Equipment Operators
Receiver
Returns Processor
Brookstone accepts applications online for the Call Center and Distribution Center positions listed above. Please click here to complete the online application process.

IT Network Administrator

Career Opportunities: Brookstone Headquarters / Sales Support Center (Merrimack, NH)

 
Intellectual Property Legal Intern – for Law School Credit
eCommerce Systems Coordinator (Temp)
Copywriter
IT Security and Network Engineer
Associate Buyer
Buyer
Merchandise Director
Financial Analyst
Wholesale Marketing Coordinator
Assistant Marketing Manager
eCommerce Content Coordinator
Sr. Mechanical Engineer
Senior Programmer Analyst, RPG
Search Marketing Specialist
eCommerce Marketing Coordinator
Industrial Designer
eCommerce Web Merchant, Assistant Buyer

Career Opportunities: Brookstone District Managers


Career Opportunities: Brookstone Store Sales Manager


Store Sales Manager

Career Opportunities: Brookstone Assistant Store Sales Manager


Assistant Store Sales Manager

Career Opportunities: Brookstone Second Assistant Store Sales Manager


Second Assistant Store Sales Manager

Career Opportunities: Brookstone Seasonal Manager


Seasonal Manager

Career Opportunities: Brookstone Seasonal Assistant Manager


Seasonal Assistant Manager

Career Opportunities: Brookstone Sales Associate


Sales Associate





Brookstone Call Center and Distribution Center (Mexico, MO)



Job: IT Network Administrator
Location: Distribution Center, Mexico MO
Job Type: Full Time, Salary
Job Code: 7S

SUMMARY:

This position is responsible for the long- term and daily operations and maintenance of the company’s IT desktop and network infrastructure in Mexico MO. Responsible for incident response, performance monitoring, configuration, problem determination and resolution, ensuring the day-to-day efficiency of the network infrastructure provided to the company.

RESPONSIBILITIES INCLUDE:
  • End user support
    • Support Customer Care center with all desktop issues
    • Support Warehouse with all desktop issues
    • Support misc. technologies such as printers, time clocks, radios, RF’s, Cameras, etc.
  • Monitoring and Configuration
    • Monitor and maintain the infrastructure configuration
    • Research, recommend and implement improvements
    • Remain current on IT best practices
  • Complete various desktop and network related IT projects as assigned by IT Management
    • Assist in defining and executing IT initiatives to ensure a successful outcome that is completed within the established schedule and budget.
  • Provide backup IT services to the DC facility while the IT DC Manager is away.
    • Such as vacation or seminars.
    • Be part of the DC 24x7 on-call rotation.
EXPERIENCE:

Essential:
  • Hands on experience with desktop best practices in a Microsoft environment
  • Knowledge of network infrastructure components, TCP/IP protocols and services
  • Experience with MS Office and Visio tool
  • Capable of logical analysis for problem determination
  • Self -motivated
  • On-call (off-hours) support coverage (rotated within the engineering team)
  • Ability to work on multiple tasks concurrently
  • Discipline to meet time constraints and deadlines
Desired:
  • Prior experience supporting a customer care center and/or warehouse experience with products from Fortinet, Symantec SEP, Solarwinds, Cisco.
EDUCATION:
  • 2+ years enterprise computer software and hardware support experience
  • Associates degree in computer science or equivalent experience
APPLICANTS WILL ONLY BE CONSIDERED WITH SUBMISSION OF THE FOLLOWING:
  • Resume
  • Cover letter
  • Salary requirements
QUALIFIED CANDIDATES may apply on line at dcjobs@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Brookstone Headquarters / Sales Support Center (Merrimack, NH)



Job: Intellectual Property Legal Intern – for Law School Credit
Location: Brookstone Corporate Headquarters, Merrimack, NH
Job Type: Internship

SUMMARY:

Brookstone’s Legal Department in Merrimack, NH is seeking a legal intern to assist in the handling of a variety of intellectual property related assignments upon the request and under the direction of Brookstone’s Intellectual Property Counsel. During this internship, the ideal candidate will provide research on projects and legal issues, review contracts, assist in conducting patent and trademark clearances and drafting patent and trademark applications, attend department and committee meetings as requested, and support other Legal Department paralegals and attorneys as requested. This position is ideal for a candidate with an intellectual property law background and/or who is interested in intellectual property experience in a corporate environment.

RESPONSIBILITIES INCLUDE:

The ideal candidate is a current law student having completed two full years of law study by June 2014.

In addition, the candidate will need to meet the following qualifications for consideration:
  • Self-starter and strategic thinker.
  • Ability to prioritize multiple tasks, work on several projects simultaneously, and meet assigned deadlines.
  • Excellent organization, time management, and keen attention-to-detail.
  • Strong verbal and written communication skills and ability to conduct a professional dialogue clearly and concisely.
  • Capable of working equally well on self-managed or team-oriented projects.

QUALIFIED CANDIDATES may apply on line at legaldepartment@brookstone.com Please reference in the title of your e-mail “Legal Intern” and include a cover letter, resume and transcript. Proof of citizenship, U.S. residency, or authorization to work full-time is required for this position.

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Job: eCommerce Systems Coordinator (Temporary Position)
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Exempt
Job Code: 4-13

SUMMARY:

Accurately and efficiently set up foundation data, for all Dropship products, into internal data bases. Position requires a strong attention to detail with the ability to work at a fast pace, both independently and within a team environment.

RESPONSIBILITIES INCLUDE:
  • Product Set Up and Upsell screen creation and maintenance
  • Input product data accurately and efficiently
  • Analyze product documentation to ensure that information listed is accurate
  • Verify that information inputted in the system is correct at time of entry
  • Systems Testing
EDUCATION AND EXPERIENCE REQUIRED:
  • Retail background preferred
  • Data entry skills
  • Accuracy
  • Tenacity
  • Good communication skills (written and verbal)
  • Experience with MS Office Suite and databases required
  • Experience with Island Pacific and Ecometry helpful

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Copywriter
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 5-14

SUMMARY:

Develops clear, concise and compelling copy for Brookstone products across all channels: Retail, Catalog and Web. Partners with art and merchant teams to deliver benefit-driven communication that motivates purchase and reinforces the Brookstone brand.

RESPONSIBILITIES INCLUDE:
  • Write copy for retail packaging, in-store signage & promotions, website, emails, catalogs and other various corporate collateral
  • Develop branding and strategic marketing concepts in collaboration with Copy and Art Directors
  • Lead key writing projects, working collaboratively with other writers
  • Collaborate with merchant team to formulate unique and compelling product positioning.
EXPERIENCE:

Essential:
  • Minimum of 4-6 years experience as a copywriter (agency or corporate), including catalog/direct marketing and brand writing experience.
  • Demonstrated ability to work collaboratively with an art partner to produce creative and compelling marketing concepts.
  • Ability to produce quality work in a fast-paced environment.
  • Well organized and a self-starter, capable of managing multiple priorities.
  • Ability to comfortably present concepts and participate in discussions with all levels of management.
Desired:
  • A working knowledge of Microsoft Word and InCopy/InDesign.
EDUCATION:
  • Four-year degree in Marketing Communications, Advertising, Journalism, English or any of the Liberal Arts.
APPLICANTS WILL ONLY BE CONSIDERED WITH SUBMISSION OF THE FOLLOWING:
  • Link to writing portfolio
  • Resume
  • Cover letter
  • Salary requirements

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: IT Security and Network Engineer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 6-14

SUMMARY:

This position is responsible for the long term and daily operations and maintenance of the company’s IT security and network infrastructure. Responsible for security monitoring and incident response, performance monitoring, configuration, problem determination and resolution, ensuring the day-to-day security of the network infrastructure provided to the company.

RESPONSIBILITIES INCLUDE:

Security Monitoring and Configuration:
  • Monitor and maintain the infrastructure security configuration
  • Research, recommend and implement security improvements
  • Assist in the investigation of security related issues
  • Remain current on security best practices
Complete various security and network related IT projects as assigned by IT Management:
  • Assist in defining and executing IT initiatives to ensure a successful outcome that is completed within the established schedule and budget
  • Provide security and systems design expertise, ensuring seamless future technology integration into the Brookstone infrastructure
Network Performance Monitoring and Troubleshooting:
  • Proactively monitor and maintain network and system connectivity to maintain efficiency and availability at optimal levels
  • Act as primary point of contact for firewalls, switches and antivirus products for multiple facilities including the headquarters in Merrimack NH, Brookstone’s distribution center in Mexico MO and Brookstone’s stores.
EXPERIENCE:

Essential:
  • 3+ years experience in all aspects of IT security
  • 3+ years enterprise computer software and hardware support experience
  • 3+ years enterprise network experience
  • Bachelors degree in computer science or equivalent experience
  • Hands on experience with security best practices
  • Deep knowledge of network infrastructure components, protocols and services
  • Ability to relate technical concepts to non-technical personnel
  • Experience with MS Visio tool
  • Capable of logical analysis for problem determination
  • Self motivated
  • Excellent verbal and written communication skills
  • On-call (off-hours) support coverage (rotated within the engineering team)
  • Ability to work on multiple tasks concurrently
  • Discipline to meet time constraints and deadlines
Desired:
  • Experience with products from Fortinet, Symantec SEP, Solarwinds, Cisco
  • Knowledgeable in Microsoft and Linux operating systems
  • Familiarity with Payment Card Industry Standards
EDUCATION:
  • Bachelor’s degree in computer science or equivalent experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Associate Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 8-14

SUMMARY:

The Associate Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefits the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
  • 4 year college degree or equivalent
Desired:
  • Product development experience
  • E-commerce experience
  • Chain store or specialty store experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 7-14

SUMMARY:

The Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefit the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
Desired:
  • 4 year college degree or equivalent
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Merchandise Director
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 9-14

SUMMARY:

The Merchandise Director is responsible for the sales and profitability of one of the Merchandise Divisions at Brookstone. The Merchandise Director must define business strategies, identify opportunities, and conceive and develop innovative products that will ensure Brookstone’s position as a leader in the marketplace.

RESPONSIBILITIES INCLUDE:
  1. Analyze and manage business for future growth by building seasonal, twelve-month and three-year business plans. Steer the business daily through priority based implementation of these plans.
  2. Focus on the identification of new, innovative products and business opportunities. Thoroughly understand all business classifications. Gain insight from vendors, trade shows, our Customers and the rest of the marketplace to aggressively exploit all opportunities.
  3. Increase the penetration of Brookstone’s profitable proprietary products. Manage the product development process for every project.
    • Quantify business opportunities to justify and validate the project
    • Develop detailed product specifications
    • Provide clear daily communication with our overseas offices to ensure all details of every project are understood
    • Utilize overseas travel as an important means to clarify project details with manufacturers and our foreign offices
    • Maximize the effectiveness of Brookstone Laboratories by providing clear direction and follow up
  4. Drive current assortments to maximize performance. Take a proactive role in inventory management to ensure correct stock levels. Manage gross margin through ongoing review of pricing, costs and sales volume.
  5. Initiate, develop and maintain vendor relationships.
  6. Develop the Merchandise Coordinator to maximize productivity.
EXPERIENCE:

Essential:
  • College degree or equivalent experience.
  • Minimum of five years experience as a Buyer, preferably in a specialty store.
  • Domestic travel and product sourcing.
Desired:
  • Product development (from idea to implementation) experience
  • International travel and product sourcing
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Financial Analyst
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time, Exempt
Job Code: 30-13

SUMMARY:

The primary responsibilities of this position are developing the Company’s Annual budgets, weekly P&L estimates and supporting management with various analyses.

RESPONSIBILITIES INCLUDE:
  • Annual Planning Process: Coordinate Annual Plan as well as Seasonal Plan Updates. This includes distribution and consolidation, of all planning components, along with review and analysis of all plan information.
  • P&L Estimate: Produce weekly estimate reporting, including review and analysis of all components. Review actual versus planned expenses during the month-end process, to ensure accuracy in current and future months forecasting. Produce monthly expense variance reports for review meetings.
  • Other Financial Analysis as Required: Periodically complete a variety of miscellaneous financial analyses.
  • New Store Capital Expenditure Analysis: Review and evaluate potential new store openings using Return on Investment and Net Present Value tools. This also includes post-Implementation analysis, as well as reviewing the profitability of each store during each budget season.
EXPERIENCE:

Essential:
  • Microsoft Excel, Intermediate Level
  • Knowledge of financial analytical tools and techniques
  • Organizational skills
  • Ability to communicate effectively with all levels
  • BS/BA in Accounting/Finance or equivalent
  • Two to three years of accounting and/or analyst experience
Desired:
  • At least three years’ experience as a financial analyst in a retail environment
  • Hyperion Pillar and Essbase
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Wholesale Marketing Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 12-14

SUMMARY:

Under the direction of the OVP GM Business Development, this person will execute the sales, brand and merchandising strategy for the customer base within the Wholesale Division (In-house accounts) to ensure the successful implementation of merchandising strategies, targeted product placement at retail and new product development; thereby achieving sales, margin and EBITDA targets.

RESPONSIBILITIES INCLUDE:

Manage Marketplace information and Analysis
  • Establish category war boards based on retailer assortments
  • Manage marketplace account basics
  • Product price point analysis
  • Category business trends
  • Maintain and manage assortment list by customer
  • Manage specific initiatives for retail partner businessr
  • Participate in pricing strategy
Product Management
  • Coordinate and communicate product updates to company
  • Manage the flow of samples on new items
  • Maintain updated files for new and current products
  • Maintain creative product database to include: sell sheets, product descriptions, customer presentation, product images
  • Maintain customer POS information
Manage Creative Turn In & Licensed product submissions
  • Prepare & present Business Development projects including Account signing, graphics, packaging and other Creative request.
  • Communicate product information to wholesale partners as needed.
  • Ensure licensed products are processed for approval and setup internally. This includes completing required forms for QA approval
EXPERIENCE:
  • At least two years merchandising, marketing or product development experience
  • Strong business background
  • Proven ability to serve internal and external customers timely, efficiently and reliably
EDUCATION:
  • 4 year undergraduate degree
  • Marketing
ADDITIONAL REQUIREMENTS:
  • Proven success working both independently as well as on a team
  • Business to business sales background
  • Ability to multi-task and prioritize workload
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Assistant Marketing Manager
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Exempt
Job Code: 15-14

SUMMARY:

The Assistant Marketing Manager will assist with all aspects of catalog and email marketing drivers. Responsibilities will include implementation of email campaigns, catalog circulation preparation, and customer file analysis. They will serve as backup to the Senior Marketing Manager.

RESPONSIBILITIES INCLUDE:
  • Email campaign implementation and analysis: Working at the direction of the Brookstone Senior Marketing Manager, implement email campaigns by testing links, assigning customer segments, and scheduling emails. Assist in merchandising the emails by checking product inventory and running product sales reports. Assist Senior Marketing Manager with set up of email tests and new trigger emails. Set up promotion codes in website content manager. Write up creative requests for email campaigns. Prepare daily and weekly campaign reports and analysis. A significant amount of work will be done within our email provider’s UI to be able to set up these campaigns and report on them.
  • Catalog support: Work with the Brookstone Senior Marketing Manager as a backup for the catalog drivers’ circulation preparation. Will perform merge/purge QC, list pulls, and promotion management. Pull ad-hoc reports and perform analyses in support of the Senior Marketing Manager.
  • Email File Health: Perform analysis of the email customer list to determine growth, attrition, response, and valuable segments of our house list. Analyze opt-out survey for trends. Support efforts to grow the list and onboard new members.
EDUCATION AND EXPERIENCE REQUIRED:
  • BA or BS Required with a minimum 3.0 GPA
  • Strong computer skills are required; proficiency with MS Word and Excel is a must. Candidates will have solid communication and time management skills. Prior analytical experience, html email coding, and Internet marketing experience a plus.
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: eCommerce Content Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Exempt
Job Code: 13-14

SUMMARY:

Responsible for the creation and maintenance of all Marketplace product pages for Brookstone.com.

RESPONSIBILITIES INCLUDE:

Initial Set-Up of Product Pages
  • Organize the creation of Marketplace product pages for the web.
  • Prep all product content and images.
  • Incorporate HTML code into product Copy.
  • Work closely with the eCommerce Operations Supervisor on product uploaders.
Weekly Product Batching
  • Create variant uploaders for product pages.
  • Prepare new SKU batches, ensuring all content meets Brookstone standards.
SEO for New Product Batches
  • Create and maintain SEO for new product batches, optimizing key search terms to drive sales.
  • Create SEO uploads for new batches.
EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • Must work well cross-functionally, hold all groups accountable, and meet deadlines.
  • Must have HTML and Photoshop experience.
  • Solid leadership, analytical, communication and planning skills.
  • Bachelor’s Degree or equivalent experience.
Desired:
  • eCommerce Experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Sr. Mechanical Engineer
Job Reference: 14-13
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time, Exempt
Schedule: Monday-Friday 8:30am-5:00pm

SUMMARY:

A key contributor to B-Lab’s product design and development efforts, this individual applies sound engineering principles during all phases of B-Lab product development activities. Responsible for reviewing product drawings, design optimization, evaluation of product samples (POP, engineering, pilot, production), develops product performance standards, supports QA initiatives, coordinates internal/external product test programs, performs failure analysis on new and existing products, oversees continuous product improvement efforts, and conducts technical research.

RESPONSIBILITIES INCLUDE:

Supports the engineering activities within the Brookstone Product Development Process for B-Lab projects. Activities include but are not limited to the following:
  • Assists in developing the project criteria and product design goals.
  • Product benchmark review and conducts performance evaluations
  • Assists in the development of product performance standards
  • Vendor design/drawing review and design optimization
  • Proof of principle review, optimization, and validation of performance criteria
  • Engineering, Pilot, and Production sample review and validation of performance goals. Conducts failure analysis and provides design alternatives/solutions. Manages/coordinates product testing with external test labs; oversees/conducts internal product testing
  • Audits B-Lab products to ensure on-going conformance to performance standards.
  • Conducts technical research as required to support project activities
Provides engineering support for the following QA initiatives:
  • Reduction of Defective return rates- performs failure analysis on existing products with high effective levels and supports the continuous improvement initiatives on these items
  • Participates in off-site facility audits as required to support the Brookstone vendor approval process
EDUCATION AND EXPERIENCE REQUIRED:

Essential:

A bachelor’s degree in Mechanical Engineering along with a minimum of 8 years work experience in a consumer based product development environment with 3 years minimum in designing/developing electro-mechanical products. Hands-on experience in analyzing and troubleshooting electrical and mechanical devices. General knowledge of various materials (injection molding, plastics, forming, materials) and exposure to a wide variety of manufacturing and assembly processes.

Desired:

Working knowledge of Soildworks (parasolid modeling). Background in quality systems- QS or ISO, test lab/consumer product testing experience.

A TEAM PLAYER with excellent written and oral communication skills, strong organizational/project management skills are required. Proficient in the following software packages: Microsoft Word, Excel, and Project.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Senior Programmer Analyst, RPG
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 16-14

SUMMARY:

The Senior Programmer Analyst is responsible for business requirements analysis, application design, programming, testing and implementation of medium to large applications in accordance with the Information Technology Development Methodology (ITDM) and applicable regulations.

RESPONSIBILITIES INCLUDE:
  • Analysis and Design
    • Gather and interpret information from users and/or participate as a member of a project team in developing solutions for business problems. Provide application designs that meet project requirements. Develop program designs and specifications. Develop database and file designs and content. All applications must comply with PCI, SOX and State Privacy Laws requirements for application and data security and conform to the same Compliance requirements for Program Development and Change Management.
  • Programming/Testing
    • Develop test plans, assist the business with the development of test scripts and anticipated test results in accordance with ITDM. Perform coding and unit testing of programs and modifications that efficiently and accurately meet project requirements. Perform and/or assist in system testing and user acceptance testing. Plan and execute system implementation in accordance with Compliance regulations.
  • Support
    • Be part of an on-call rotating schedule for on and off hours support of existing iSeries based applications.
EXPERIENCE:

Essential:
  • Experience with Manhattan Associates Warehouse Management and Transportation Execution applications.
  • Proficiency in RPGLE, RPG, CL, Query, DBU, RPGSQL, SQL
  • Knowledge of structured analysis and programming techniques
  • Knowledge of relational database
  • Good oral and written communication skills
  • 5 – 7 years programming experience
  • 3 – 5 years systems analysis and design experience
  • Experience dealing with vendors and contractors
  • Familiar with analytical and design techniques
  • Four year degree or equivalent business experience
  • Experience in retail, mail order, e-commerce industry
  • Demonstrated teamwork capability and leadership potential
  • Demonstrated experience using SDLC.
Desired:
  • Experience with Island Pacific Retail application.
  • Exposure to other technologies are a plus (i.e. .Net, MS Sequel Server)
  • Understanding of compliance requirements for Sarbanes-Oxley, PCI and State Privacy Laws.
  • Knowledge of XML programming
  • Knowledge of EDI programming standards.
EDUCATION:
  • Bachelor’s degree in computer science or equivalent experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Search Marketing Specialist
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time, Exempt
Job Code: 17-14

SUMMARY:

We are looking for a highly motivated team player to contribute to our success and growth.

RESPONSIBILITIES INCLUDE:

The Search Specialist is responsible for monitoring paid search campaigns (PPC, pay per click), supplement Search Engine Optimization (SEO) efforts and to support other eCommerce marketing programs as needed. The search specialist supports all aspects of paid search from strategy development, implementation, optimization, reporting and analysis. This includes estimating profit impact at the keyword level, and managing to maximum return on investment. The ideal candidate will be a self-starter who can manage all detailed parts of paid search campaign activities with a real desire to learn, and keep abreast new profitable search marketing channels and trends. The candidate will have at least 2 years of hands-on experience in online marketing with a heavy focus on paid search across multiple channels. This is a data-centric job that requires an analytical and detail oriented individual who is truly committed to mastering both the art and science of search marketing.

EDUCATION AND EXPERIENCE REQUIRED:
  • 2-4 years hands on experience with proven Paid and Search Marketing results on top search engines. Third tiered engine experience a plus.
  • Experience with new Google Shopping Campaigns is a plus.
  • Experience utilizing online direct response best-practices to drive profitability.
  • Solid technological skills including excel, and comfortable with new emerging technologies.
  • Strong analytical, organizational and communication skills essential.
  • Comfortable working in a collaborative, entrepreneurial team environment.
  • Experience analyzing/optimizing campaigns ensuring optimal ROI, including daily web analytics and conversion optimization
  • Using best practices to conduct extensive keyword research for growth and profitability
  • Landing page and ad copy testing, split testing, and optimization to deliver best possible click through rates and conversion rates
  • Ability to work autonomously with little supervision
  • Must be able to manage working on multiple projects, tasks and changing priorities in a fast paced environment
  • Familiar with Google Adwords and Bing Editor
  • Experience with Facebook Target ads a plus
  • Google AdWords Certification is a plus
  • Knowledge and experience with other online marketing initiatives is a plus ( Affiliate Marketing, Market Places, Shopping/PLA, SEO, Facebook and Display Advertising, etc. )

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: eCommerce Marketing Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time
Job Code: 18-14

SUMMARY:

We are looking for a highly motivated team player to contribute to our success and growth.

RESPONSIBILITIES INCLUDE:

The eCommerce Marketing Coordinator is responsible for optimizing and fixing data errors on third party data feeds with a focus on Google Shopping and Market Places, and to support other eCommerce marketing programs in order to drive additional revenue, and helping to manage maximum return on investment. The ideal candidate will be a hard worker, who is extremely organized with a real desire to learn. The candidate will have at least 1-2 years of experience working in a business environment. Any experience in online marketing is a plus. This is a data-centric job that requires a detail oriented individual.

EDUCATION AND EXPERIENCE REQUIRED:
  • 1-2 years working/interning in a business environment
  • Solid technological skills including excel, and comfortable with new emerging technologies.
  • Strong organizational skills essential.
  • Comfortable working in a collaborative, entrepreneurial team environment.
  • Ability to work autonomously with little supervision
  • Must be able to manage working on multiple projects, tasks and changing priorities in a fast paced environment
  • Knowledge and experience with any online marketing initiatives is a plus (Affiliate Marketing, Market Places, Shopping/PLA, SEO, Facebook and Display Advertising, etc.)
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Industrial Designer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time
Job Code: 19-14

SUMMARY:

Responsible for all Industrial Design phases of a select range of Brookstone Laboratory projects in various stages of development and variety of scales. Responsible for gathering and understanding all project-related information and co-developing necessary phase documentation throughout a project, developing and adhering to project schedules, refining appropriate design concepts, reviewing work with the Brookstone Lab team and with the Merchant partner for strategic, creative and developmental direction. Working in partnership with both internal and external vendor engineering and quality resources to realize design intent through to production by being a proactive and vocal spokesperson for projects under their control from project inception to production.

RESPONSIBILITIES INCLUDE:

Supports the industrial design activities within the Brookstone Product Development Process for Brookstone Laboratory projects. Activities include, but are not limited to the following:
  • Assist in developing specific project criteria and industrial design goals.
  • Assist in maintaining project schedules, enforce project-to-project priorities set by the Project Director.
  • Assist in developing industrial design concepts that maximize utility, usability and desire amongst Brookstone’s target customers.
  • Assist in developing solutions that achieve cost goals for the product as well as fit within the selected manufacturer’s core competencies.
  • Able to understand and find the balance between the rational aspects (features, ergonomics, manufacturability) and the emotional aspects (desirability, communicative qualities, lifestyle fit, etc.) of a successful product.
  • Provide and defend a supporting case for a design direction or detail choices.
  • Proactively partner with internal and external Engineering and QA teams to realize design intent throughout the engineering stages and then on through to production.
  • Maintain a level of understanding of materials and manufacturing processes to guide the development of achievable and cost-appropriate design concepts.
  • Assist in developing and maintaining appropriate 3D CAD and other design based software skills to effectively communicate with the entire product development team.
  • Maintain a proactive and engaged presence through out the duration of the design and post-design release phases of a project.
  • Develop and maintain a professional rapport and time-sensitive dialog with Asian sourcing agents, project managers, and manufacturing partners.
EDUCATION AND EXPERIENCE REQUIRED:

Essential: A bachelor’s degree in Industrial Design along with a minimum of 3 - 6 years work experience in a consumer product development environment. Demonstrable ability to identify and capture critical communication points for a given product, as well as achieve emotionally and rationally balanced design solutions that Brookstone customers will respond to. Hands-on experience in all phases of product development, knowledge of various materials, exposure to a variety of manufacturing and assembly processes. Basic to intermediate level knowledge of Solidworks 3D-Surface based CAD as well as other industry standard software tools (ie: Key Shot, Rhino, Illustrator, Adobe Photoshop, Freehand, etc.)

A team player with a strong work ethic who is willing to go above and beyond ("whatever it takes" attitude) to deliver time critical assignments without sacrificing design intent. Excellent written and oral communication skills, strong interpersonal skills, and a strong project management skill set is required. Capable of thriving in an diverse product design environment with a passion for developing design solutions that consistently exceed business objectives.

Desired: Strong 3D Surfacing CAD skills, work experience with Asian manufacturers, 3 + years in a corporate product development environment.


APPLICANTS WILL ONLY BE CONSIDERED WITH SUBMISSION OF A PORTFOLIO



QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: eCommerce Web Merchant, Assistant Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 20-14

SUMMARY:

The primary responsibility is to drive profitable sales through an expanded online assortment, pricing strategy, experience and promotional tactics leading to a leadership position online within a given category of opportunity. The AB will do this by working collaboratively internally with stakeholders and externally with the market.

RESPONSIBILITIES INCLUDE:
  • Category SKU expansion and new category development. Management of all products through the entire lifecycle, for optimized profitability.
  • Conceptualizing and creating a best-in-class, online buying experience
  • Negotiating and executing creative promotions to drive increases in GM$
  • Maintaining a competitive pricing position online through constant monitoring and negotiation with the vendors.
  • Setting expectations and following through with vendors on excellent service levels to Brookstone customers. Working with the customer support center and Drop Ship Department to ensure a positive customer experience and efficiently manage issues.
EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • College degree or equivalent experience
  • Web acumen
Desired:
  • Previous merchandising experience, online preferred.
  • Exposure to product development processes.
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Brookstone District Management, Store Management & Sales (Various)



Store Sales Manager
  • Responsible for managing one store.
  • Innovatively manages the Store by driving sales performance and controlling expenses.
  • Attracts and develops Store Management and Sales Associates who can successfully close sales with our Customers.
  • Previous retail management experience required, including responsibility for total Store operations.
Assistant Store Sales Manager
  • Assists the Store Sales Manager in all aspects of managing the Store and driving sales performance as detailed above.
  • Previous retail management experience required.
Second Assistant Store Sales Manager
  • This is an entry-level, non-exempt Management position.
  • Assists the Store Sales Management team in maximizing sales performance, both individually and through effectively directing the Sales Associates.
  • Previous retail experience, preferably with some supervisory experience.
Seasonal Manager and Seasonal Assistant Manager
  • During the second half of the year (generally, anytime between mid-Summer through December), Brookstone opens temporary/seasonal Stores throughout the country that close no later than during the week after December 25th.
  • These are hourly-paid positions.
  • The duties of the Seasonal Manager mirror those of the Assistant Store Sales Manager above, and the duties of the Seasonal Assistant Manager mirror those of the 2nd Assistant Store Sales Manager above.
Sales Associate
  • Able to actively and warmly engage the Customer and develop an instant rapport.
  • Meet individual sales goals by using in-depth product knowledge and selling skills.
  • Previous sales experience is helpful.
  • Please apply in person at a Brookstone Store.


Brookstone accepts applications online for the Store Management and Sales Associate positions listed above. Please click here to complete the online application process.
 
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