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Customer Care


Careers at Brookstone



Brookstone wants YOU!
We are currently accepting applications for seasonal positions in all stores.


We're Brookstone, the nation's leading specialty retailer and developer of unique products that do surprising, useful things in unexpected ways. We offer thousands of fun, smart products through our retail stores, catalogs, and online at brookstone.com.

Brookstone employees share a passion for fun, imaginative products that elevate everyday experiences. If you share this passion and believe you would make a strong addition to our team, we want to talk to you!


Brookstone recognizes that our people make a difference.  We offer a challenging and exciting environment with competitive wages, a generous store discount and substantial opportunity for growth. 


Brookstone is an Equal Opportunity Employer. 

Click here to view the Brookstone Code of Conduct and Ethics.

Career Opportunities: Brookstone Call Center and Distribution Center (Mexico, MO) (flexible hours between 8am - 11pm)


Customer Service Specialist I
Material Handler
Truck Loader
Shipper
Stock Movement Replen Specialist
Equipment Operators
Receiver
Returns Processor
Brookstone accepts applications online for the Call Center and Distribution Center positions listed above. Please click here to complete the online application process.


Career Opportunities: Brookstone Headquarters / Sales Support Center (Merrimack, NH)

 
Intellectual Property Legal Intern – for Law School Credit
Buyer
Merchandise Director
Wholesale Marketing Coordinator
Industrial Designer
Manager of Financial Accounting
eCommerce Merchandise Coordinator (Temp position)
Sr. Programmer Analyst/Project Leader
Benefits Manager
Store Operations Business Analyst
Senior Corporate Counsel
Senior Compliance Counsel
Retail Inventory Planning Coordinator
Director of Business Insight and Analyst

Career Opportunities: Brookstone District Managers



Career Opportunities: Brookstone Store Sales Manager


Store Sales Manager

Career Opportunities: Brookstone Assistant Store Sales Manager


Assistant Store Sales Manager

Career Opportunities: Brookstone Second Assistant Store Sales Manager


Second Assistant Store Sales Manager

Career Opportunities: Brookstone Seasonal Manager


Seasonal Manager

Career Opportunities: Brookstone Seasonal Assistant Manager


Seasonal Assistant Manager

Career Opportunities: Brookstone Sales Associate


Sales Associate



 
 

Brookstone Call Center and Distribution Center (Mexico, MO)


Brookstone Headquarters / Sales Support Center (Merrimack, NH)



Job: Intellectual Property Legal Intern – for Law School Credit
Location: Brookstone Corporate Headquarters, Merrimack, NH
Job Type: Internship

SUMMARY:

Brookstone’s Legal Department in Merrimack, NH is seeking a legal intern to assist in the handling of a variety of intellectual property related assignments upon the request and under the direction of Brookstone’s Intellectual Property Counsel. During this internship, the ideal candidate will provide research on projects and legal issues, review contracts, assist in conducting patent and trademark clearances and drafting patent and trademark applications, attend department and committee meetings as requested, and support other Legal Department paralegals and attorneys as requested. This position is ideal for a candidate with an intellectual property law background and/or who is interested in intellectual property experience in a corporate environment.

RESPONSIBILITIES INCLUDE:

The ideal candidate is a current law student having completed two full years of law study by June 2014.

In addition, the candidate will need to meet the following qualifications for consideration:
  • Self-starter and strategic thinker.
  • Ability to prioritize multiple tasks, work on several projects simultaneously, and meet assigned deadlines.
  • Excellent organization, time management, and keen attention-to-detail.
  • Strong verbal and written communication skills and ability to conduct a professional dialogue clearly and concisely.
  • Capable of working equally well on self-managed or team-oriented projects.

QUALIFIED CANDIDATES may apply on line at legaldepartment@brookstone.com Please reference in the title of your e-mail “Legal Intern” and include a cover letter, resume and transcript. Proof of citizenship, U.S. residency, or authorization to work full-time is required for this position.

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Job: Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 7-14

SUMMARY:

The Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefit the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
Desired:
  • 4 year college degree or equivalent
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Merchandise Director
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 9-14

SUMMARY:

The Merchandise Director is responsible for the sales and profitability of one of the Merchandise Divisions at Brookstone. The Merchandise Director must define business strategies, identify opportunities, and conceive and develop innovative products that will ensure Brookstone’s position as a leader in the marketplace.

RESPONSIBILITIES INCLUDE:
  1. Analyze and manage business for future growth by building seasonal, twelve-month and three-year business plans. Steer the business daily through priority based implementation of these plans.
  2. Focus on the identification of new, innovative products and business opportunities. Thoroughly understand all business classifications. Gain insight from vendors, trade shows, our Customers and the rest of the marketplace to aggressively exploit all opportunities.
  3. Increase the penetration of Brookstone’s profitable proprietary products. Manage the product development process for every project.
    • Quantify business opportunities to justify and validate the project
    • Develop detailed product specifications
    • Provide clear daily communication with our overseas offices to ensure all details of every project are understood
    • Utilize overseas travel as an important means to clarify project details with manufacturers and our foreign offices
    • Maximize the effectiveness of Brookstone Laboratories by providing clear direction and follow up
  4. Drive current assortments to maximize performance. Take a proactive role in inventory management to ensure correct stock levels. Manage gross margin through ongoing review of pricing, costs and sales volume.
  5. Initiate, develop and maintain vendor relationships.
  6. Develop the Merchandise Coordinator to maximize productivity.
EXPERIENCE:

Essential:
  • College degree or equivalent experience.
  • Minimum of five years experience as a Buyer, preferably in a specialty store.
  • Domestic travel and product sourcing.
Desired:
  • Product development (from idea to implementation) experience
  • International travel and product sourcing
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Wholesale Marketing Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 12-14

SUMMARY:

Under the direction of the OVP GM Business Development, this person will execute the sales, brand and merchandising strategy for the customer base within the Wholesale Division (In-house accounts) to ensure the successful implementation of merchandising strategies, targeted product placement at retail and new product development; thereby achieving sales, margin and EBITDA targets.

RESPONSIBILITIES INCLUDE:

Manage Marketplace information and Analysis
  • Establish category war boards based on retailer assortments
  • Manage marketplace account basics
  • Product price point analysis
  • Category business trends
  • Maintain and manage assortment list by customer
  • Manage specific initiatives for retail partner businessr
  • Participate in pricing strategy
Product Management
  • Coordinate and communicate product updates to company
  • Manage the flow of samples on new items
  • Maintain updated files for new and current products
  • Maintain creative product database to include: sell sheets, product descriptions, customer presentation, product images
  • Maintain customer POS information
Manage Creative Turn In & Licensed product submissions
  • Prepare & present Business Development projects including Account signing, graphics, packaging and other Creative request.
  • Communicate product information to wholesale partners as needed.
  • Ensure licensed products are processed for approval and setup internally. This includes completing required forms for QA approval
EXPERIENCE:
  • At least two years merchandising, marketing or product development experience
  • Strong business background
  • Proven ability to serve internal and external customers timely, efficiently and reliably
EDUCATION:
  • 4 year undergraduate degree
  • Marketing
ADDITIONAL REQUIREMENTS:
  • Proven success working both independently as well as on a team
  • Business to business sales background
  • Ability to multi-task and prioritize workload
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Industrial Designer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time
Job Code: 19-14

SUMMARY:

Responsible for all Industrial Design phases of a select range of Brookstone Laboratory projects in various stages of development and variety of scales. Responsible for gathering and understanding all project-related information and co-developing necessary phase documentation throughout a project, developing and adhering to project schedules, refining appropriate design concepts, reviewing work with the Brookstone Lab team and with the Merchant partner for strategic, creative and developmental direction. Working in partnership with both internal and external vendor engineering and quality resources to realize design intent through to production by being a proactive and vocal spokesperson for projects under their control from project inception to production.

RESPONSIBILITIES INCLUDE:

Supports the industrial design activities within the Brookstone Product Development Process for Brookstone Laboratory projects. Activities include, but are not limited to the following:
  • Assist in developing specific project criteria and industrial design goals.
  • Assist in maintaining project schedules, enforce project-to-project priorities set by the Project Director.
  • Assist in developing industrial design concepts that maximize utility, usability and desire amongst Brookstone’s target customers.
  • Assist in developing solutions that achieve cost goals for the product as well as fit within the selected manufacturer’s core competencies.
  • Able to understand and find the balance between the rational aspects (features, ergonomics, manufacturability) and the emotional aspects (desirability, communicative qualities, lifestyle fit, etc.) of a successful product.
  • Provide and defend a supporting case for a design direction or detail choices.
  • Proactively partner with internal and external Engineering and QA teams to realize design intent throughout the engineering stages and then on through to production.
  • Maintain a level of understanding of materials and manufacturing processes to guide the development of achievable and cost-appropriate design concepts.
  • Assist in developing and maintaining appropriate 3D CAD and other design based software skills to effectively communicate with the entire product development team.
  • Maintain a proactive and engaged presence through out the duration of the design and post-design release phases of a project.
  • Develop and maintain a professional rapport and time-sensitive dialog with Asian sourcing agents, project managers, and manufacturing partners.
EDUCATION AND EXPERIENCE REQUIRED:

Essential: A bachelor’s degree in Industrial Design along with a minimum of 3 - 6 years work experience in a consumer product development environment. Demonstrable ability to identify and capture critical communication points for a given product, as well as achieve emotionally and rationally balanced design solutions that Brookstone customers will respond to. Hands-on experience in all phases of product development, knowledge of various materials, exposure to a variety of manufacturing and assembly processes. Basic to intermediate level knowledge of Solidworks 3D-Surface based CAD as well as other industry standard software tools (ie: Key Shot, Rhino, Illustrator, Adobe Photoshop, Freehand, etc.)

A team player with a strong work ethic who is willing to go above and beyond ("whatever it takes" attitude) to deliver time critical assignments without sacrificing design intent. Excellent written and oral communication skills, strong interpersonal skills, and a strong project management skill set is required. Capable of thriving in an diverse product design environment with a passion for developing design solutions that consistently exceed business objectives.

Desired: Strong 3D Surfacing CAD skills, work experience with Asian manufacturers, 3 + years in a corporate product development environment.


APPLICANTS WILL ONLY BE CONSIDERED WITH SUBMISSION OF A PORTFOLIO



QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Manager of Financial Accounting
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 28-14

SUMMARY:

This position is responsible for overseeing the monthly financial close and preparation of financial statements in accordance with GAAP.

RESPONSIBILITIES
  1. Oversee month end closing and financial statement preparation
  2. Prepare and review monthly balance sheet reconciliations
  3. Research and recommend new accounting treatments and coordinate quarterly and annual external audits
  4. Review and approve capital spending and budget preparation
  5. Other projects as required
REQUIREMENTS:

Essential:
  • B/S in Accounting/Finance
  • 3 years + experience in a financial accounting role or equivalent
  • Strong verbal and written communication skills
  • Ability to multi-task and manage deadlines
Desired:
  • Master’s Degree
  • CPA/CMA designation
  • Retail experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: eCommerce Merchandise Coordinator TEMP
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time
Job Code: 39-14
Schedule: Monday-Friday 8:30am-5:00pm (POSITION IS THROUGH 12/5/14)

SUMMARY:

Deadline driven position that involves maintaining vendor contacts and providing outstanding customer service skills. Responsible for maintaining consistent contact with vendors to ensure that all paperwork is received in a timely manner and that all product information is correct.

RESPONSIBILITIES INCLUDE:

Product Information Acquisition:
  • Check that all product information returned by the Vendor is complete and correct.
  • Use vendor’s website to find missing information and contact vendor through e-mail and phone.
  • Make sure all product information and images have been submitted by the Vendor.
  • Send paperwork to appropriate department for request of vendor number (Fill out vendor set up form and attach W9, PIF and insurance certificate), drop ship vendor set up, and sku creation.
Vendor Relations:
  • Checking documents (W9, PIF, Drop ship vendor set up form, FTP site request form, and ePIF) for accuracy.
  • Answer vendor questions about what stage their products are at in our system and an approximate time when they will be going on online.
SKU Creation/ Database Maintenance:
  • Setup initial product information across multiple, company-wide data bases.
  • Make updates/ edits to existing product information on both the website and company-wide data bases.
EDUCATION AND EXPERIENCE REQUIRED:

Associate must have a high school diploma or GED.
Bachelor’s Degree preferred.
  • Knowledge of Excel or Lotus preferred.
  • Data entry skills
  • Accuracy
  • Tenacity
  • Good communication skills (written and verbal)
  • Experience with MS Office Suite and databases required
  • Ability to balance and prioritize multiple tasks
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Sr. Programmer Analyst/Project Leader
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 34-14

SUMMARY:

This position can be broken into two primary roles; Project Leader and .Net/SQL Database Development:

Project Leader - The Applicant will be responsible for leading projects and maintaining project schedules. The candidate will provide guidance and over site to a small team of 3-4 programmers and will interface with business users to gather requirements.

.Net/SQL Database Development - The Applicant will be responsible to serve as a database developer working with various members of the staff to develop data-driven solutions to our reporting, maintenance, and system integration needs.


RESPONSIBILITIES INCLUDE:

Project Leader:
  • Serve as Project Leader. Provide leadership of projects and maintaining project schedules. Lead discussion in weekly project meetings
  • Manage internal and external support tickets. Internal tickets from users such as internal/external call center agents and external tickets to Vendor’s Application Support.
  • Provide documentation support of business rules and schemas.
  • Provide technical assistance with file extracts from Ecometry.
SQL Database Development Support:
  • Participate in corporate projects for database design and application development.
  • Work with business managers, vendors, and other internal database team members to evaluate business drivers, technology, and reporting requirements.
  • Identify, analyze, and resolve data issues with existing reports, data feeds, and databases.
  • Develop ad-hoc reports using a variety of tools which may include SQL, Excel, and other query tools as necessary.
EXPERIENCE:
  • Minimum 5 years experience with .Net and SQL.
  • MS SQL, SSIS, SSRS, SSAS, Advanced MS Excel
  • XML, CSV
  • Stored Procedures
  • Automated Report Delivery Services, Data Architecture, Relational Database Management
  • Vendor Management
  • Batch Files and Integration Services
  • Self-motivated and highly organized
EDUCATION:
  • Prefer Bachelor’s Degree in Computer Science or equivalent work experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Benefits Manager
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 46-14

SUMMARY:

The Benefits Manager will Administer, implement, communicate and annually update all Company benefit programs in a multi-state, multi site environment. Create programs to manage costs while optimizing Company benefits. Keep management appraised of benefit trends and make change recommendations when appropriate. Set up processes and regularly monitor to ensure legal compliance. Utilize strong written and verbal communication skills.

RESPONSIBILITIES:

1. Manage the day to day administration of all Corporate, Distribution Center, and Field benefits programs:
  • Manage and administer all benefits programs including but not limited to Health, Dental, Vision, 401k, Pension, STD, Life / LTD /ADD, Flex Spending, FMLA, COBRA, Executive Physical and workers’ Comp and ensure regulatory compliance with all activities.Manage daily Vendor / Broker relationships with Health, Dental, Flexible Spending, Vision, Life Insurance, Pension, 401(k) and other insurance / benefits providers.
  • Ensure timely payment of weekly and monthly benefits program invoices.
  • Manage the strategic planning of the company offering of all Benefit programs. Implement annual policy renewals
2. Ensure Associate understanding of benefit programs by regularly generating communication and counseling employees/dependents as situations arise. Keep management apprised of potential problem areas and recommend/implement solutions as appropriate:
  • Inform and educate Associates on components of benefit plans and wellness.
  • Implement monthly and quarterly communication mechanism.
  • Utilize verbal and written communication skill to tactfully and confidentially resolve Associate benefits issues.
3. Responsible for legal compliance with all Federal and State governments and agencies:
  • Develop written benefits procedures documentation
  • Ensure periodic policy manual updates
  • Conduct annual 401k non-discrimination testing
  • Plan and conduct Retirement Committee Meetings
  • Manage external audits
  • Maintain updated knowledge of changes to Federal and State Benefit legislation.
  • Manage the planning, organization and implementation of annual Open Enrollment process
  • Maximize Associate participation in 401(k) retirement savings program
  • Manage Safety Committee for the Headquarters Building
  • Ad Hoc projects as assigned
REQUIREMENTS:
  • A bachelor’s degree and five (5) years’ Benefits experience
  • Experience in HRIS software ; preferably Lawson
  • Uunderstanding of Microsoft Excel, Word and Powerpoint
  • Experience administering Self Insured Benefit Plans
  • Prior experience with multi state, multi site Benefits Management
  • Demonstrated excellent communication skills.
  • Demonstrated flexibility to the needs of the business.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Store Operations Business Analyst
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 47-14

SUMMARY:

The Store Operations Business Analyst willassist the OVP, Store Operations and Regional Vice Presidents with data preparation and analysis. Provide insight into divisional, regional and store level performance of key Retail metrics to provide understanding and drive business decisions.

RESPONSIBILITIES:
  • Provide Weekly Field Reports supporting short term and long term business result.  Reporting will include data at Division, Region, Store and Associate level.  Reporting should provide clear insight into results and key performance drivers
  • Work with the IT Reporting group to develop automated reporting for the Retail division.  Use IP, Sequel and other systems to analyze performance and monitor results
  • Manage all Retail Division incentive programs including monthly bonus, weekly associate incentives and product SPIFs.
  • Manage store level sales planning process between Finance and Field Management to ensure store goals are fair and consistent.       
  • Provide ad hoc analysis support to all levels of the organization
REQUIREMENTS:
  • B.S. in Finance, Business Administration or equivalent experience.
  • Must have 2 or more years of sales/finance analytical experience.
  • Advanced computer spreadsheet knowledge, preferably with Microsoft Office suite including Macros is required.
  • AS400, Sequel, IP skills or experience is required.
  • Ability to communicate with all levels upward, downward and laterally, assertive and a willingness to appropriately challenge and support business decisions.
  • Ability to adapt to rapid changes and able to respond to urgent requests for information.
  • Position requires 100% accuracy.
  • Ability to adapt to how the position develops/shapes/changes over time

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Senior Corporate Counsel
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time
Job Code: 48-14

SUMMARY:

Assist the General Counsel in providing legal advice and services to the Company. This position will be for a corporate generalist, and will assist with corporate governance and finance matters, the preparation, review and negotiation of various contracts, the review of various product manuals, creative/marketing materials, web copy and packaging for the Company’s Retail, eCommerce and Wholesale divisions.

RESPONSIBILITIES:
  • Primarily responsible for drafting, reviewing and negotiating a wide variety of contracts, including vendor agreements, IT contracts, wholesale agreements, supply agreements, licensing agreements, e-commerce agreements and joint ventures.
  • Providing legal advice on a variety of other topics that may include customs regulations, CTPAT, product safety, advertising, store operations, internet security, environmental regulations, customs regulations and other areas of law affecting retailers generally.
  • Provide guidance to product development, merchandising, advertising and store operations teams regarding compliance in their respective areas.
  • Counsel Finance Department on matters relating to Company's ABL Credit Agreement and Second Lien Bonds.
  • Corporate governance matters, including drafting board and shareholder resolutions and joint venture operating agreements for various Brookstone subsidiaries.
  • Assisting the General Counsel and the Company with various other legal issues 10% and projects as they arise.
EDUCATION AND EXPERIENCE REQUIRED:
  • 5-7 years experience of in house and/or law firm experience for the position of Senior Compliance Counsel
  • B.A. or B.A and J.D degrees from accredited institutions
  • The lawyer need not have broad experience in every category listed above, but must be willing to learn these areas as applicable.
  • Very strong writing and draftsmanship skills are required.
  • Strong communications skills are a must.
  • Ability to work well in a team environment with a practical approach to addressing compliance related issues and legal concerns.
Desired:
  • NH bar membership

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Senior Compliance Counsel
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time
Job Code: 49-14

SUMMARY:

Assist the General Counsel in providing legal advice and services to the Company. This position will dedicate substantial time to regulatory, consumer product, operational, international, vendor and internal compliance matters.

RESPONSIBILITIES:
  • Responsible for planning, designing, implementing, maintaining, documenting and training on Company-wide compliance and audit programs, policies and procedures that provide the basis for ensuring adequate internal controls and compliance with all laws and regulatory requirements (including CPSC, FTC, FCC and FDA) applicable to the Company, its products, operations and associates.
  • Provide guidance to product development, merchandising, quality assurance, advertising and store operations teams regarding compliance in their respective areas.
  • Drafting agreements and other documents relating to various vendor, operational and strategic relationships for the Company.
  • Providing legal advice on a variety of other topics that may include product safety, advertising law, store operations, internet security, environmental regulations, customs regulations and other areas of law affecting retailers generally.
  • Assisting the General Counsel and the Company with various other legal issues and projects as they arise.
EDUCATION AND EXPERIENCE REQUIRED:
  • 5-7 years experience of in house and/or law firm experience for the position of Senior Compliance Counsel
  • B.A. or B.A and J.D degrees from accredited institutions
  • The lawyer need not have broad experience in every category listed above, but must be willing to learn these areas as applicable.
  • Very strong writing and draftsmanship skills are required.
  • Strong communications skills are a must.
  • Ability to work well in a team environment with a practical approach to addressing compliance related issues and legal concerns.
Desired:
  • HR bar membership

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Retail Inventory Planning Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Hourly
Job Code: 31-14

SUMMARY:

Is responsible for the processing and follow up on purchase orders both foreign and domestic to ensure timely arrival to the Distribution Center. Provides organizational and administrative support relating to vendor issues and product information.

RESPONSIBILITIES
  1. Purchase Order Management:
    • Monitor and facilitate purchase orders through the Purchase Order Confirmation system (P.O. Confirmation)
    • Review newly created purchase orders for accuracy and completeness.
    • Receive and acknowledge vendor confirmations and follow up on non-confirmed orders.
    • Create and process manual purchase orders as required.
    • Manage purchase order revisions. Ensure accuracy on breakdowns, quantities, costs and dates. Reinitiate Purchase Order Confirmation process.
    • Utilize PKMS/Top Ocean/Roadway/FedEx/UPS/current air freight forwarder, All Carriers systems for purchase order tracking
    • Monitor booking advices.
    • Maintain on order reports for updated shipping detail
    • Insure timely delivery of product.
  2. Expediting/Vendor Communication:
    • Daily communication with Asia Combine monitoring the progress of purchase orders and New Item development.
    • Interaction daily/weekly with domestic vendors regarding order shipment, RA requests and status and QA issues. Liaison between vendor reps and Merchandise Planner and Buyer
    • Coordinate negotiation with regards to freight costs, orders changes and shipping delays.
    • Daily communication with distribution center personnel regarding trafficking, receiving, QA issues and back order management.
  3. Administrative Support:
    • Provide general administrative support as required by Merchandise Planner, including allocations, Planner queries, seasonal plan changes, etc.
    • Coordinate information with Buyer’s Administrative Assistant with regard to product changes, delays in artwork or product production.
    • Participate in quarterly Loc. 198 RTV blitzes.
    • Provide product delivery information updates to Buying Team as necessary.
    • Research and verify cost issues for accounting.
    • Maintain and update New Item Delivery Report
    • Daily correspondence and follow-up with Far East offices via E-Mail
    • Database maintenance i.e. New Item Delivery, On Order and Back Order reports.
    • Calculate and process Air Ship requests
REQUIREMENTS:

Minimum education required is a high school diploma and 1-2 years continued education or equivalent.

Minimum of 2-3 years administrative support experience in a fast paced work environment. Solid working knowledge of MS Word, Lotus Notes, Access, Excel, PO Workflow, Island Pacific and the Internet are required to perform the essential requirements of this position. Additionally, a cultivated and assertive personality is needed to manage varied responsibilities at once.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Director of Business Insight and Analyst
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 51-14

SUMMARY:

This individual will oversee the business reporting, analytics as well as help provide business insights to guide day to day decision making and long term strategy development.

The ideal candidate should have in-depth understanding of brand building, multi-channel dynamics, and shoppers. He/she is excellent in translating business challenges into qualitative and/or quantitative research, and has strong analytic skills to develop business insights. The individual should also demonstrate strong leadership and communication skills in supervising a team of data experts and business analysts.

RESPONSIBILITIES
  • Standardize and centralize all internal sales data, customer data, and research data;
  • Develop real-time and business-driven reports to facilitate timely business decision making;
  • Develop a holistic method for big data analysis to evaluate marketing, trade spending and pricing ROI;
  • Transform business questions into actionable analysis to provide recommendations based on deep understanding of customer behavior ( online and offline);
  • Design and execute market research, and analytic approaches to identify business opportunities.
  • Support business units and functional areas with strategic planning, financial and business analysis, and business development activities;
  • Evaluate post-launch performance for company initiatives, examples may include website re-design, new application launches, and site enhancements;
  • Complete ad hoc requests from cross functional teams to provide data driven insights and recommendations, examples may include new item evaluation and pre/post analysis;
  • Special Projects: Special projects may arise in areas such as: strategic marketing, business plan development, innovation, assortment planning and initial market assessments for new product concepts.
REQUIREMENTS:
  • At least 8 years’ experience in as a manager or director of business analytics required
  • Prior experiences working with marketing or consumer analytics, from online retail or advertising
  • Comfortable performing complex analyses to generate data driven insight and recommendations
  • Ability to dig deep into the details while keeping focus on the primary business question at hand
  • Ability to communicate complex analyses and findings to various levels of the organization 
  • Ability to work with tight deadlines and handle multiple projects
  • Experience working with cross-functional teams
  • Strong experience with data mining, forecasting, and statistical analytics tools
  • Experience with reporting, report automation, clustering, test/control measurement, pre/post analytics a plus.
  • Advanced Excel and PowerPoint experience
  • Requires bachelor's degree. Computer Science, Mathematics, Statistics, Operations Research or related field are highly preferred
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Brookstone District Management, Store Management & Sales (Various)



Store Sales Manager
  • Responsible for managing one store.
  • Innovatively manages the Store by driving sales performance and controlling expenses.
  • Attracts and develops Store Management and Sales Associates who can successfully close sales with our Customers.
  • Previous retail management experience required, including responsibility for total Store operations.
Assistant Store Sales Manager
  • Assists the Store Sales Manager in all aspects of managing the Store and driving sales performance as detailed above.
  • Previous retail management experience required.
Second Assistant Store Sales Manager
  • This is an entry-level, non-exempt Management position.
  • Assists the Store Sales Management team in maximizing sales performance, both individually and through effectively directing the Sales Associates.
  • Previous retail experience, preferably with some supervisory experience.
Seasonal Manager and Seasonal Assistant Manager
  • During the second half of the year (generally, anytime between mid-Summer through December), Brookstone opens temporary/seasonal Stores throughout the country that close no later than during the week after December 25th.
  • These are hourly-paid positions.
  • The duties of the Seasonal Manager mirror those of the Assistant Store Sales Manager above, and the duties of the Seasonal Assistant Manager mirror those of the 2nd Assistant Store Sales Manager above.
Sales Associate
  • Able to actively and warmly engage the Customer and develop an instant rapport.
  • Meet individual sales goals by using in-depth product knowledge and selling skills.
  • Previous sales experience is helpful.
  • Please apply in person at a Brookstone Store.


Brookstone accepts applications online for the Store Management and Sales Associate positions listed above. Please click here to complete the online application process.
 
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