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Customer Care


Careers at Brookstone

 
Brookstone is Growing! Fun to discover and smart to use, Brookstone products do surprising, useful things in unexpected ways. And right now we’re building up key product development, merchandising and marketing teams at our Merrimack, New Hampshire, headquarters. We’re also hiring nationwide for our retail stores and at our customer care center in Mexico, Missouri.

If you’re great at what you do—and want to get even better—we want to meet you.

Brookstone team members enjoy competitive salaries and benefits packages that include generous store discounts. EOE.
 
Click here to view the Brookstone Code of Conduct and Ethics.

Career Opportunities: Brookstone Call Center and Distribution Center (Mexico, MO) (flexible hours between 8am - 11pm)


Customer Service Specialist I
Material Handler
Truck Loader
Shipper
Stock Movement Replen Specialist
Equipment Operators
Receiver
Returns Processor
Brookstone accepts applications online for the Call Center and Distribution Center positions listed above. Please click here to complete the online application process.

DC Loss Prevention Manager

Career Opportunities: Brookstone Headquarters / Sales Support Center (Merrimack, NH)

 
Intellectual Property Legal Intern – for Law School Credit
IT Security and Network Engineer
Associate Buyer
Buyer
Merchandise Director
Wholesale Marketing Coordinator
Industrial Designer
eCommerce Web Merchant, Assistant Buyer
Executive Recruiter
Human Resources Business Partner
Manager of Financial Accounting
Director of Innovation
Retail Inventory Planning Coordinator
Associate Technical Services Specialist
Sr. Programmer Analyst, eCommerce
eCommerce Marketing Coordinator (TEMP)
Strategic Planning and Analysis - Sr. Analyst
eCommerce Merchandise Coordinator
Operational Vice President, Finance
eCommerce Merchandise Coordinator TEMP

Career Opportunities: Brookstone District Managers


District Manager – Northeast District

Career Opportunities: Brookstone Store Sales Manager


Store Sales Manager

Career Opportunities: Brookstone Assistant Store Sales Manager


Assistant Store Sales Manager

Career Opportunities: Brookstone Second Assistant Store Sales Manager


Second Assistant Store Sales Manager

Career Opportunities: Brookstone Seasonal Manager


Seasonal Manager

Career Opportunities: Brookstone Seasonal Assistant Manager


Seasonal Assistant Manager

Career Opportunities: Brookstone Sales Associate


Sales Associate



 
 

Brookstone Call Center and Distribution Center (Mexico, MO)



Job: DC Loss Prevention Manager
Location: Distribution Center, Mexico, MO
Job Type: Full Time, Salary
Job Code: 33-14

SUMMARY:

Is responsible for overseeing the Safety and Security of physical Distribution Center. Manages on-site security service and all related security systems. Performs specific Operational Audits designed to identify process error and prevent theft. Support the LP Team with Store/ DC related issues. Investigate Safety and Internal Theft issues while maintaining a strong partnership with the DC Team.

RESPONSIBILITIES
  1. Perform Operational Audits on specific aspects of the DC Operations designed to monitor Receiving, Distribution, RTM’s, and picking / receiving accuracy. Raise Awareness and performance regarding File Accuracy.
  2. Manage Safety Programs and Awareness within the Distribution Center.
  3. Oversee all aspects of Physical Security at the DC, e.g., on-site guard operations, locks, Access Control, Burglar Alarm and CCTV Systems.
  4. Perform External Investigations for Mail Order, Internet and Call Center.
  5. Conduct Internal Investigations for the warehouse and in the field as needed. Complete Background checks on DC new hires. Augment field investigations as necessary.
REQUIREMENTS:

Essential:
  • High School diploma required
  • B.A./B.S. Degree preferred
  • Basic PC skills are required
  • Prior Loss Prevention Experience
Desired:
  • Retail or Distribution Loss Prevention
  • Experience in interviewing and interrogations
  • General knowledge of retail inventory processes a plus

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Brookstone Headquarters / Sales Support Center (Merrimack, NH)



Job: Intellectual Property Legal Intern – for Law School Credit
Location: Brookstone Corporate Headquarters, Merrimack, NH
Job Type: Internship

SUMMARY:

Brookstone’s Legal Department in Merrimack, NH is seeking a legal intern to assist in the handling of a variety of intellectual property related assignments upon the request and under the direction of Brookstone’s Intellectual Property Counsel. During this internship, the ideal candidate will provide research on projects and legal issues, review contracts, assist in conducting patent and trademark clearances and drafting patent and trademark applications, attend department and committee meetings as requested, and support other Legal Department paralegals and attorneys as requested. This position is ideal for a candidate with an intellectual property law background and/or who is interested in intellectual property experience in a corporate environment.

RESPONSIBILITIES INCLUDE:

The ideal candidate is a current law student having completed two full years of law study by June 2014.

In addition, the candidate will need to meet the following qualifications for consideration:
  • Self-starter and strategic thinker.
  • Ability to prioritize multiple tasks, work on several projects simultaneously, and meet assigned deadlines.
  • Excellent organization, time management, and keen attention-to-detail.
  • Strong verbal and written communication skills and ability to conduct a professional dialogue clearly and concisely.
  • Capable of working equally well on self-managed or team-oriented projects.

QUALIFIED CANDIDATES may apply on line at legaldepartment@brookstone.com Please reference in the title of your e-mail “Legal Intern” and include a cover letter, resume and transcript. Proof of citizenship, U.S. residency, or authorization to work full-time is required for this position.

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Job: IT Security and Network Engineer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 6-14

SUMMARY:

This position is responsible for the long term and daily operations and maintenance of the company’s IT security and network infrastructure. Responsible for security monitoring and incident response, performance monitoring, configuration, problem determination and resolution, ensuring the day-to-day security of the network infrastructure provided to the company.

RESPONSIBILITIES INCLUDE:

Security Monitoring and Configuration:
  • Monitor and maintain the infrastructure security configuration
  • Research, recommend and implement security improvements
  • Assist in the investigation of security related issues
  • Remain current on security best practices
Complete various security and network related IT projects as assigned by IT Management:
  • Assist in defining and executing IT initiatives to ensure a successful outcome that is completed within the established schedule and budget
  • Provide security and systems design expertise, ensuring seamless future technology integration into the Brookstone infrastructure
Network Performance Monitoring and Troubleshooting:
  • Proactively monitor and maintain network and system connectivity to maintain efficiency and availability at optimal levels
  • Act as primary point of contact for firewalls, switches and antivirus products for multiple facilities including the headquarters in Merrimack NH, Brookstone’s distribution center in Mexico MO and Brookstone’s stores.
EXPERIENCE:

Essential:
  • 3+ years experience in all aspects of IT security
  • 3+ years enterprise computer software and hardware support experience
  • 3+ years enterprise network experience
  • Bachelors degree in computer science or equivalent experience
  • Hands on experience with security best practices
  • Deep knowledge of network infrastructure components, protocols and services
  • Ability to relate technical concepts to non-technical personnel
  • Experience with MS Visio tool
  • Capable of logical analysis for problem determination
  • Self motivated
  • Excellent verbal and written communication skills
  • On-call (off-hours) support coverage (rotated within the engineering team)
  • Ability to work on multiple tasks concurrently
  • Discipline to meet time constraints and deadlines
Desired:
  • Experience with products from Fortinet, Symantec SEP, Solarwinds, Cisco
  • Knowledgeable in Microsoft and Linux operating systems
  • Familiarity with Payment Card Industry Standards
EDUCATION:
  • Bachelor’s degree in computer science or equivalent experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Associate Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 8-14

SUMMARY:

The Associate Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefits the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
  • 4 year college degree or equivalent
Desired:
  • Product development experience
  • E-commerce experience
  • Chain store or specialty store experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 7-14

SUMMARY:

The Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES INCLUDE:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefit the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
Desired:
  • 4 year college degree or equivalent
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Merchandise Director
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 9-14

SUMMARY:

The Merchandise Director is responsible for the sales and profitability of one of the Merchandise Divisions at Brookstone. The Merchandise Director must define business strategies, identify opportunities, and conceive and develop innovative products that will ensure Brookstone’s position as a leader in the marketplace.

RESPONSIBILITIES INCLUDE:
  1. Analyze and manage business for future growth by building seasonal, twelve-month and three-year business plans. Steer the business daily through priority based implementation of these plans.
  2. Focus on the identification of new, innovative products and business opportunities. Thoroughly understand all business classifications. Gain insight from vendors, trade shows, our Customers and the rest of the marketplace to aggressively exploit all opportunities.
  3. Increase the penetration of Brookstone’s profitable proprietary products. Manage the product development process for every project.
    • Quantify business opportunities to justify and validate the project
    • Develop detailed product specifications
    • Provide clear daily communication with our overseas offices to ensure all details of every project are understood
    • Utilize overseas travel as an important means to clarify project details with manufacturers and our foreign offices
    • Maximize the effectiveness of Brookstone Laboratories by providing clear direction and follow up
  4. Drive current assortments to maximize performance. Take a proactive role in inventory management to ensure correct stock levels. Manage gross margin through ongoing review of pricing, costs and sales volume.
  5. Initiate, develop and maintain vendor relationships.
  6. Develop the Merchandise Coordinator to maximize productivity.
EXPERIENCE:

Essential:
  • College degree or equivalent experience.
  • Minimum of five years experience as a Buyer, preferably in a specialty store.
  • Domestic travel and product sourcing.
Desired:
  • Product development (from idea to implementation) experience
  • International travel and product sourcing
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Wholesale Marketing Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 12-14

SUMMARY:

Under the direction of the OVP GM Business Development, this person will execute the sales, brand and merchandising strategy for the customer base within the Wholesale Division (In-house accounts) to ensure the successful implementation of merchandising strategies, targeted product placement at retail and new product development; thereby achieving sales, margin and EBITDA targets.

RESPONSIBILITIES INCLUDE:

Manage Marketplace information and Analysis
  • Establish category war boards based on retailer assortments
  • Manage marketplace account basics
  • Product price point analysis
  • Category business trends
  • Maintain and manage assortment list by customer
  • Manage specific initiatives for retail partner businessr
  • Participate in pricing strategy
Product Management
  • Coordinate and communicate product updates to company
  • Manage the flow of samples on new items
  • Maintain updated files for new and current products
  • Maintain creative product database to include: sell sheets, product descriptions, customer presentation, product images
  • Maintain customer POS information
Manage Creative Turn In & Licensed product submissions
  • Prepare & present Business Development projects including Account signing, graphics, packaging and other Creative request.
  • Communicate product information to wholesale partners as needed.
  • Ensure licensed products are processed for approval and setup internally. This includes completing required forms for QA approval
EXPERIENCE:
  • At least two years merchandising, marketing or product development experience
  • Strong business background
  • Proven ability to serve internal and external customers timely, efficiently and reliably
EDUCATION:
  • 4 year undergraduate degree
  • Marketing
ADDITIONAL REQUIREMENTS:
  • Proven success working both independently as well as on a team
  • Business to business sales background
  • Ability to multi-task and prioritize workload
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Industrial Designer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time
Job Code: 19-14

SUMMARY:

Responsible for all Industrial Design phases of a select range of Brookstone Laboratory projects in various stages of development and variety of scales. Responsible for gathering and understanding all project-related information and co-developing necessary phase documentation throughout a project, developing and adhering to project schedules, refining appropriate design concepts, reviewing work with the Brookstone Lab team and with the Merchant partner for strategic, creative and developmental direction. Working in partnership with both internal and external vendor engineering and quality resources to realize design intent through to production by being a proactive and vocal spokesperson for projects under their control from project inception to production.

RESPONSIBILITIES INCLUDE:

Supports the industrial design activities within the Brookstone Product Development Process for Brookstone Laboratory projects. Activities include, but are not limited to the following:
  • Assist in developing specific project criteria and industrial design goals.
  • Assist in maintaining project schedules, enforce project-to-project priorities set by the Project Director.
  • Assist in developing industrial design concepts that maximize utility, usability and desire amongst Brookstone’s target customers.
  • Assist in developing solutions that achieve cost goals for the product as well as fit within the selected manufacturer’s core competencies.
  • Able to understand and find the balance between the rational aspects (features, ergonomics, manufacturability) and the emotional aspects (desirability, communicative qualities, lifestyle fit, etc.) of a successful product.
  • Provide and defend a supporting case for a design direction or detail choices.
  • Proactively partner with internal and external Engineering and QA teams to realize design intent throughout the engineering stages and then on through to production.
  • Maintain a level of understanding of materials and manufacturing processes to guide the development of achievable and cost-appropriate design concepts.
  • Assist in developing and maintaining appropriate 3D CAD and other design based software skills to effectively communicate with the entire product development team.
  • Maintain a proactive and engaged presence through out the duration of the design and post-design release phases of a project.
  • Develop and maintain a professional rapport and time-sensitive dialog with Asian sourcing agents, project managers, and manufacturing partners.
EDUCATION AND EXPERIENCE REQUIRED:

Essential: A bachelor’s degree in Industrial Design along with a minimum of 3 - 6 years work experience in a consumer product development environment. Demonstrable ability to identify and capture critical communication points for a given product, as well as achieve emotionally and rationally balanced design solutions that Brookstone customers will respond to. Hands-on experience in all phases of product development, knowledge of various materials, exposure to a variety of manufacturing and assembly processes. Basic to intermediate level knowledge of Solidworks 3D-Surface based CAD as well as other industry standard software tools (ie: Key Shot, Rhino, Illustrator, Adobe Photoshop, Freehand, etc.)

A team player with a strong work ethic who is willing to go above and beyond ("whatever it takes" attitude) to deliver time critical assignments without sacrificing design intent. Excellent written and oral communication skills, strong interpersonal skills, and a strong project management skill set is required. Capable of thriving in an diverse product design environment with a passion for developing design solutions that consistently exceed business objectives.

Desired: Strong 3D Surfacing CAD skills, work experience with Asian manufacturers, 3 + years in a corporate product development environment.


APPLICANTS WILL ONLY BE CONSIDERED WITH SUBMISSION OF A PORTFOLIO



QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: eCommerce Web Merchant, Assistant Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 20-14

SUMMARY:

The primary responsibility is to drive profitable sales through an expanded online assortment, pricing strategy, experience and promotional tactics leading to a leadership position online within a given category of opportunity. The AB will do this by working collaboratively internally with stakeholders and externally with the market.

RESPONSIBILITIES INCLUDE:
  • Category SKU expansion and new category development. Management of all products through the entire lifecycle, for optimized profitability.
  • Conceptualizing and creating a best-in-class, online buying experience
  • Negotiating and executing creative promotions to drive increases in GM$
  • Maintaining a competitive pricing position online through constant monitoring and negotiation with the vendors.
  • Setting expectations and following through with vendors on excellent service levels to Brookstone customers. Working with the customer support center and Drop Ship Department to ensure a positive customer experience and efficiently manage issues.
EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • College degree or equivalent experience
  • Web acumen
Desired:
  • Previous merchandising experience, online preferred.
  • Exposure to product development processes.
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Executive Recruiter & Compensation Analyst
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 24-14

SUMMARY:

Responsible for all recruitment efforts including sourcing candidates, posting positions, maintaining relationships with potential candidates for all job openings at the SSC and for selected job openings at the DC/CCC. Conducts New Hire orientations and training for SSC Associates. Develops recruiting plans, writes job descriptions; reviews applications and evaluates qualifications by assessing education and/or experience; determines cultural fit with the organization, proctors assessments.

Responsible for managing the areas of Compensation Design and Administration. Completes regular data analysis and reports summary of findings with recommendations to support a broad set of HR objectives, to include the areas of: total compensation, turnover and retention, succession planning, key competencies, Associate assessments, performance evaluations, etc. Additional duties include completing HR, Compensation, and Benefits benchmark surveys. Draws sound conclusions from data analysis and produce clearly articulated data summary with recommendations that add value to the decision making of the department and organization. Applies knowledge gained from data analysis to grading jobs and maintaining competitive wage ranges.

RESPONSIBILITIES INCLUDE:
  • Recruit for all regular and temporary SSC positions (all levels) and selected positions at the DC/CCC. This includes sourcing candidates through various avenues, developing/maintaining Recruiter and Job Board vendor relationships, posting job openings on various job boards/specialty websites, managing Employee Referral Program, screening applicants, interviewing qualified candidates, recommending qualified candidates to Hiring Mangers, scheduling/coordinating subsequent interviews (including face to face, telephone and Skype interviews), conducting assessments, checking references, extending offers of employment and tracking hiring statistics. Coordinate travel for candidates from out of town, while minimizing expense. Source and maintain pool of candidates for future openings for both temporary and regular job openings. Minimize use of paid recruiters and staffing agencies. When needed, Negotiate contract with recruiting agencies and act as primary contact.
  • Manage compensation design and administration. Analyze compensation data and summarize findings with recommendations to validate the Company’s Compensation position. Provide grade analysis for new and current job descriptions. Duties include COMPA ratio analysis, job grading, competitive analysis, benchmark survey participation, establishing grade ranges for each facility, bonus reporting, performance review analysis and tracking.
  • Coordinate and oversee the overall SSC employment processes involved in bringing new Associates on-board. Administrate electronic new hire paperwork, schedules and conducts individual new hire orientations. Coordinate new hire activities with IT (SARR), LP (badge), Mail room, Benefits and the Hiring Manager/Department. Inform HR Executive Assistant of any relocation assistance needs for new hires. Remind the hiring Managers of 90-day introductory periods. Conduct and summarize exit interviews for departing Associates.
  • Regularly analyze Associate data providing key metrics summarized in reporting. Areas of analysis to include turnover, retention, length of open positions, workers compensation, leave of absence, etc.


EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • Two to Five years of recruiting and hiring.
  • Demonstrates strong knowledge and execution of data analysis related to compensation, benefits and Human Resources data analysis.
  • Demonstrates strong ability to draw sound conclusions from data analysis and produce clearly articulated data summary with recommendations that add value to the decision making of the department and organization.
  • Strong ability to multi-task in a high paced environment.
  • Demonstrates ability to handle sensitive human resources data with complete confidentiality.
  • Demonstrates strong communication and training skills, both verbal and written.
  • Demonstrates strong interpersonal skills with the ability to influence Associates in all levels of the organization.
  • Demonstrates effective skills working independently. Strong organizing, planning and follow through skills.
  • Demonstrates effective skills utilizing PC applications including Microsoft Word, Excel, Power Point, and utilizing recruiting web sites.
  • Bachelors degree in Human Resource Management or equivalent experience in Human Resources.
Desired:
  • Experience in a Retail Environment
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Human Resources Business Partner
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 25-14

SUMMARY:

Acts as a consultant to Managers for performance management issues. Provides guidance and direction to Managers on performance management documentation. Also responsible for ensuring Federal and State labor law compliance. Investigates and responds to both internal and external legal claims and other employee relations matters as assigned by the Director of Human Resources. Is a business partner with the Filed team.

RESPONSIBILITIES INCLUDE:
  • Provides advice and counsel to Managers regarding Human Resources practices, policy and employment laws. Coaches on improving the employee experience.
  • Reviews and approves disciplinary actions and documentation. Writes letters informing Associates of reasons for involuntary termination.
  • Responds to employee relations issues such as Associate complaints, harassment allegations and other employment law related complaints.
  • Conducts internal and external investigations of legal claims.
  • Counsels Managers and Associates on the interpretation of Human Resources policies and procedures.
  • Researches and develops training programs to improve skills, and/or sales and/or productivity for all areas and personnel of the Company.


EDUCATION AND EXPERIENCE REQUIRED:

Essential:
  • A bachelor’s degree and five (5) years’ HR experience OR
  • Five (5) years experience in the Retail HR field (multi-state employer), OR
  • Any appropriate combination of education and experience.
Desired:
  • Experience in investigating and responding to State and Federal EEOC claims.
  • PHR certification
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Manager of Financial Accounting
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 28-14

SUMMARY:

This position is responsible for overseeing the monthly financial close and preparation of financial statements in accordance with GAAP.

RESPONSIBILITIES
  1. Oversee month end closing and financial statement preparation
  2. Prepare and review monthly balance sheet reconciliations
  3. Research and recommend new accounting treatments and coordinate quarterly and annual external audits
  4. Review and approve capital spending and budget preparation
  5. Other projects as required
REQUIREMENTS:

Essential:
  • B/S in Accounting/Finance
  • 3 years + experience in a financial accounting role or equivalent
  • Strong verbal and written communication skills
  • Ability to multi-task and manage deadlines
Desired:
  • Master’s Degree
  • CPA/CMA designation
  • Retail experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Director of Innovation
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 29-14

SUMMARY:

The Director of Innovation is responsible for attracting and cultivating relationships with inventors, universities and design schools, small companies and individuals, promoting Brookstone as the destination to bring their products to life. The successful candidate must have a passion for innovative products and the innovators that create them. The Director of Innovation will identify inventor opportunities, define business strategies, and assist in developing products that will ensure Brookstone’s position as a leader in the marketplace.

RESPONSIBILITIES
  1. Initiate, develop and maintain relationships with inventors (includes universities and design schools, small companies and individuals).
  2. Identify, review, and evaluate product opportunities and articulate business case to leadership and product development team.
  3. Be a product expert, knowledgeable of the latest industry and market trends. Analyze trends, anticipate future product opportunities, and filter out product submissions not feasible to produce or that don’t meet Brookstone’s innovation criteria.
  4. Actively participate hands-on in product testing and the evaluation of new technologies.
  5. Utilize Brookstone’s engineering, design, and manufacturing team to bring inventor’s concept to life.
    • Maximize the effectiveness of Brookstone Laboratories by providing clear direction and follow up.
    • Ensure products launch on schedule, within cost targets, and meet specifications agreed on by Brookstone and inventor partners.
  6. Work closely with legal team on patent review/clearance and drafting of partnership agreements.
REQUIREMENTS:

Essential:
  • A college degree or equivalent;
  • Product development (from idea to implementation) experience;
  • Minimum of five years’ experience in product development or Buying, preferably at a Director or Executive Level;
  • Experience with business contracts;p
  • Familiarity with patents (design and utility);
  • Domestic and international travel for trade shows;
Desired:
  • An inventor or someone with connections to other inventors
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Retail Inventory Planning Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Hourly
Job Code: 31-14

SUMMARY:

Is responsible for the processing and follow up on purchase orders both foreign and domestic to ensure timely arrival to the Distribution Center. Provides organizational and administrative support relating to vendor issues and product information.

RESPONSIBILITIES
  1. Purchase Order Management:
    • Monitor and facilitate purchase orders through the Purchase Order Confirmation system (P.O. Confirmation)
    • Review newly created purchase orders for accuracy and completeness.
    • Receive and acknowledge vendor confirmations and follow up on non-confirmed orders.
    • Create and process manual purchase orders as required.
    • Manage purchase order revisions. Ensure accuracy on breakdowns, quantities, costs and dates. Reinitiate Purchase Order Confirmation process.
    • Utilize PKMS/Top Ocean/Roadway/FedEx/UPS/current air freight forwarder, All Carriers systems for purchase order tracking
    • Monitor booking advices.
    • Maintain on order reports for updated shipping detail
    • Insure timely delivery of product.
  2. Expediting/Vendor Communication:
    • Daily communication with Asia Combine monitoring the progress of purchase orders and New Item development.
    • Interaction daily/weekly with domestic vendors regarding order shipment, RA requests and status and QA issues. Liaison between vendor reps and Merchandise Planner and Buyer
    • Coordinate negotiation with regards to freight costs, orders changes and shipping delays.
    • Daily communication with distribution center personnel regarding trafficking, receiving, QA issues and back order management.
  3. Administrative Support:
    • Provide general administrative support as required by Merchandise Planner, including allocations, Planner queries, seasonal plan changes, etc.
    • Coordinate information with Buyer’s Administrative Assistant with regard to product changes, delays in artwork or product production.
    • Participate in quarterly Loc. 198 RTV blitzes.
    • Provide product delivery information updates to Buying Team as necessary.
    • Research and verify cost issues for accounting.
    • Maintain and update New Item Delivery Report
    • Daily correspondence and follow-up with Far East offices via E-Mail
    • Database maintenance i.e. New Item Delivery, On Order and Back Order reports.
    • Calculate and process Air Ship requests
REQUIREMENTS:

Minimum education required is a high school diploma and 1-2 years continued education or equivalent.

Minimum of 2-3 years administrative support experience in a fast paced work environment. Solid working knowledge of MS Word, Lotus Notes, Access, Excel, PO Workflow, Island Pacific and the Internet are required to perform the essential requirements of this position. Additionally, a cultivated and assertive personality is needed to manage varied responsibilities at once.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Associate Technical Services Specialist
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary (HOURS: WED.-SAT. 10:00pm-8:30am)
Job Code: 32-14

SUMMARY:

This entry level position; provides support to internal Brookstone Computer users including Software, Hardware, and Store data and voice communications, perform system and job monitoring and escalate as required.

RESPONSIBILITIES

Under appropriate supervision as required, provide support to internal Brookstone Computer users including Software, Hardware, and Store data and voice communications, as detailed in the operational documentation. Monitor computer operations on all systems in the Brookstone enterprise including jobs initiated manually, through Robot, AppWorx or other job schedulers, escalating failures as detailed in operational documentation. Responsible for completing all steps on the Weekly Operations Task list, store open, relocation, re-model and closing task list. This includes system support during system upgrades and new software releases. iSupport tickets are to be completed for every action, minimal problem solving and escalate as required. Perform other duties as assigned.

EXPERIENCE:
  • Knowledge of information technology concepts, specifically computer operations.
  • Demonstrates strong communication skills
  • Demonstrates outstanding customer service skills
  • Demonstrates strong track record of professionalism
  • Has positive “can do” attitude
  • Self motivated.
EXPERIENCE:

High school diploma or equivalent experience.

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Sr. Programmer Analyst, eCommerce
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 34-14

SUMMARY:

This position can be broken into two primary roles; Project Leader and .Net/SQL Database Development:

Project Leader - The Applicant will be responsible for leading projects and maintaining project schedules. The candidate will provide guidance and over site to a small team of 3-4 programmers and will interface with business users to gather requirements.

.Net/SQL Database Development - The Applicant will be responsible to serve as a database developer working with various members of the staff to develop data-driven solutions to our reporting, maintenance, and system integration needs.

RESPONSIBILITIES

Project Leader
  • Serve as Project Leader. Provide leadership of projects and maintaining project schedules. Lead discussion in weekly project meetings
  • Manage internal and external support tickets. Internal tickets from users such as internal/external call center agents and external tickets to Vendor’s Application Support.
  • Provide documentation support of business rules and schemas.
  • Provide technical assistance with file extracts from Ecometry.
SQL Database Development Support
  • Participate in corporate projects for database design and application development.
  • Work with business managers, vendors, and other internal database team members to evaluate business drivers, technology, and reporting requirements.
  • Identify, analyze, and resolve data issues with existing reports, data feeds, and databases.
  • Develop ad-hoc reports using a variety of tools which may include SQL, Excel, and other query tools as necessary.
EXPERIENCE:
  • Minimum 5 years experience with .Net and SQL.
  • MS SQL, SSIS, SSRS, SSAS, Advanced MS Excel
  • XML, CSV
  • Stored Procedures
  • Automated Report Delivery Services, Data Architecture, Relational Database Management
  • Vendor Management
  • Batch Files and Integration Services
  • Familiarity with unit testing best practices
EDUCATION:
  • Prefer Bachelor’s Degree in Computer Science or equivalent work experience

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: eCommerce Marketing Coordinator (TEMP)
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time
Job Code: 35-14

SUMMARY:

To optimize third party data feeds with a focus on Google Shopping and Amazon and support other eCommerce marketing programs in order to drive additional revenue, and helping to manage maximum return on investment.

RESPONSIBILITIES

  • Optimize Data Feeds
    Optimize established data feeds with key fields such as title, keywords, images, descriptions, etc. Make daily optimization recommendations in order to minimize cost for Google Shopping.
  • Make Data Feed Corrections
    Make corrections to product data that is causing errors on Third Party sites. Fix errors from incoming error reports, in order to maximize the number of active SKUS to portals, Comparison Shopping Engines and Google Shopping.
  • Use Best Practices to Drive Profitability
    Responsible for using best practices to drive profitability. When optimizing or fixing errors, making sure each portal or shopping engine is using the correct format.
  • Support related initiatives
    Support in other related eCommerce marketing as needed.
EDUCATION AND EXPERIENCE REQUIRED:
  • 1-2 years working/interning in a business environment.
  • Solid technological skills including excel, and comfortable with new emerging technologies.
  • Strong organizational skills essential.
  • Comfortable working in a collaborative, entrepreneurial team environment.
  • Ability to work autonomously with little supervision.
  • Must be able to manage working on multiple projects, tasks and changing priorities in a fast paced environment.
  • Knowledge and experience with any online marketing initiatives is a plus ( Affiliate Marketing, Market Places, Shopping/PLA, SEO, Facebook and Display Advertising, etc. )

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Strategic Planning and Analysis - Sr. Analyst
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 36-14

SUMMARY:

The position will work directly with the VP of Strategic Planning and Finance team to help define, analyze, and shape Brookstone strategy and direction. This newly created position is part of a team responsible for leading and facilitating the development of corporate strategy and portfolio strategy and helping on the strategic planning process for the company including developing analytics capabilities to support the day to day decision making.

RESPONSIBILITIES:
  • Support and drive corporate strategy in conjunction with the defined company planning process to ensure effective communication and alignment across the company
  • Be responsible for conducting complex market and store profitability analysis
  • Develop business plans / cases and apply a wide range of strategic frameworks
  • Support the VP of Strategy and Corporate Development on any reporting commitments for the Executive Team, Board and other requests in strong partnership with other functions
  • Drive key analytics and evaluation for strategy and business development
  • Lead special projects when needed
  • Provide ad hoc support
  • Help redefine data management process in Finance to aid better decision making
  • Support Long range planning meetings: preparing templates, models, preparing agenda; guiding presenters in standards and deadlines; preparing pre-reads; writing and distributing materials and following up on action items and commitments; and ensuring smooth meeting management
  • Prepare ad-hoc meetings/events and ensure early preparation input
EXPERIENCE:
  • 3-5 Years of experience; retail or eCommerce experience are highly preferred
  • Corporate Financial Analysis background is preferred
  • MBA is preferred
  • Excellent analytical skills (problem structuring and problem solving), able to handle very complex model and huge amount of data; database experience is highly preferred
  • Excellent communication and conceptual synthesis skills (written and oral, PowerPoint mastering)
  • Proven ability to collaborate effectively
  • Excellent process management skills
  • Passionate, positive attitude with proven ability to motivate others to perform their best
  • Outstanding flexibility, adaptability and sense of accountability
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: eCommerce Merchandise Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 38-14

SUMMARY:

Deadline driven position that involves maintaining vendor contacts and providing outstanding customer service skills. Responsible for maintaining consistent contact with vendors to ensure that all paperwork is received in a timely manner and that all product information is correct.

RESPONSIBILITIES INCLUDE:

Product Information Acquisition:
  • Check that all product information returned by the Vendor is complete and correct.
  • Use vendor’s website to find missing information and contact vendor through e-mail and phone.
  • Make sure all product information and images have been submitted by the Vendor.
  • Send paperwork to appropriate department for request of vendor number (Fill out vendor set up form and attach W9, PIF and insurance certificate), drop ship vendor set up, and sku creation.
Vendor Relations:
  • Checking documents (W9, PIF, Drop ship vendor set up form, FTP site request form, and ePIF) for accuracy.
  • Answer vendor questions about what stage their products are at in our system and an approximate time when they will be going on online.
SKU Creation/ Database Maintenance:
  • Setup initial product information across multiple, company-wide data bases.
  • Make updates/ edits to existing product information on both the website and company-wide data bases.
EDUCATION AND EXPERIENCE REQUIRED:

Associate must have a high school diploma or GED.
Bachelor’s Degree preferred. 
  • Knowledge of Excel or Lotus preferred.
  • Data entry skills
  • Accuracy
  • Tenacity
  • Good communication skills (written and verbal)
  • Experience with MS Office Suite and databases required
  • Ability to balance and prioritize multiple tasks
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Operational Vice President, Finance
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 37-14

SUMMARY:

Directs and manages company financial, audit and accounting functions in accordance with generally accepted accounting principles (GAAP) and current audit regulations respectively.

RESPONSIBILITIES:
  • Ensures timely and accurate budget analysis and financial review for management team.
  • Recommends and develops policies, procedures and systems to meet company objectives.  Ensures all reporting is accurate and compliant with regulatory requirements.
  • Provides strategic financial leadership and support on the evaluation of potential alliances, acquisitions, mergers, pension funds and investments and/or other issues affecting the business.        
  • Recommends and leads new efforts to improve ROE / ROI performance.           
  • Works to optimize the handling of bank and deposit relationships and initiates needed      strategies for improvement.           
  • Builds, develops and manages finance team capable of carrying out needed initiatives.
  • Performs other related duties as assigned by management.
REQUIREMENTS:

Essential:
  • Bachelor's degree in Accounting, Business Administration or related field.
  • Leadership: a demonstrated ability to lead people and get results through others.
  • Strategy and planning: an ability to think ahead and plan over a 1-3 year time span.
  • Management: the ability to organize and manage multiple priorities.
  • Problem analysis and problem resolution at both a strategic and functional level.
  • Employee training and development.
  • Strong customer orientation.
  • Excellent interpersonal and communication skills.
  • High performance teams and a strong team player.
  • 10+ years of related experience in a retail company.
  • Technical software skills and experience
Desired: MBA

QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: eCommerce Merchandise Coordinator TEMP
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time
Job Code: 39-14
Schedule: Monday-Friday 8:30am-5:00pm (POSITION IS THROUGH 12/5/14)

SUMMARY:

Deadline driven position that involves maintaining vendor contacts and providing outstanding customer service skills. Responsible for maintaining consistent contact with vendors to ensure that all paperwork is received in a timely manner and that all product information is correct.

RESPONSIBILITIES INCLUDE:

Product Information Acquisition:
  • Check that all product information returned by the Vendor is complete and correct.
  • Use vendor’s website to find missing information and contact vendor through e-mail and phone.
  • Make sure all product information and images have been submitted by the Vendor.
  • Send paperwork to appropriate department for request of vendor number (Fill out vendor set up form and attach W9, PIF and insurance certificate), drop ship vendor set up, and sku creation.
Vendor Relations:
  • Checking documents (W9, PIF, Drop ship vendor set up form, FTP site request form, and ePIF) for accuracy.
  • Answer vendor questions about what stage their products are at in our system and an approximate time when they will be going on online.
SKU Creation/ Database Maintenance:
  • Setup initial product information across multiple, company-wide data bases.
  • Make updates/ edits to existing product information on both the website and company-wide data bases.
EDUCATION AND EXPERIENCE REQUIRED:

Associate must have a high school diploma or GED.
Bachelor’s Degree preferred.
  • Knowledge of Excel or Lotus preferred.
  • Data entry skills
  • Accuracy
  • Tenacity
  • Good communication skills (written and verbal)
  • Experience with MS Office Suite and databases required
  • Ability to balance and prioritize multiple tasks
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Brookstone District Management, Store Management & Sales (Various)



Job: District Manager – Northeast District
Location: CT/NY
Job Type: Full Time, Salary
Job Code: 30-14

SUMMARY:

Overall responsibility for 8 to 12 Stores. Maximizes sales and 4-Wall while controlling Store and District expenses at approved budgetary levels. Ensures and maintains Brookstone’s high quality standards in all human resource, operational and merchandising functions.

RESPONSIBILITIES

Sales Generation:

  1. Attain established sales and profit (4-Wall) goals through the leadership of sales-oriented Store Sales Managers that maintain a Customer-focused selling culture.
  2. Ensure a high sense of urgency is given to meeting and exceeding established sales goals on company programs.
  3. Model effective sales and engagement leadership behaviors.
  4. Review sales, productivity, contests and other key statistical reports on a daily/weekly/monthly basis and take aggressive action to capitalize on opportunities.
  5. Ensure a high level of participation at Store level in Company contests, promotional activities, mall and community events, etc.
Talent Management:

  1. Identify, recruit, hire and retain top talent, continuously reviewing Store staff to identify staffing and succession opportunities.
  2. Motivate, inspire and challenge Store teams to achieve results.
  3. Recognize individual and team achievements and contributions.
  4. Attain sales results through effective and ongoing coaching, teaching and training (Customer Service, merchandising, loss prevention, product knowledge) and performance management.
  5. Work closely with Store Management and their teams to ensure ongoing professional growth and development.
  6. Ensure compliance with State and Local Laws through: (a) Store Management that is trained in established human resources practices. (b) recruitment, placement and performance management programs that are administrated with fairness and consistency and are free of unlawful discrimination.
Merchandising/ Visual Standards:

  1. Review individual Store Plan-O-Gram to ensure consistency in presentation. Participate in updating merchandise presentation relative to District needs and Company direction.
  2. Ensure high standards in Store appearance.
  3. Ensure Store Associates are trained in merchandising techniques; review Store merchandise assortments, replenishment and content, and communicate needs to Inventory Management.
Operations/Loss Prevention/Expense Control:

  1. Control Store payroll expenses by complying with budgets.
  2. Ensure that the Stores are maximizing the effectiveness of Store work schedules.
  3. Budget and monitor Stores’ controllable expenses and ensure conformance with established guidelines and objectives.
  4. Ensure company policies, procedures and standards are effectively implemented.
  5. In partnership with the Loss Prevention Department, take appropriate action to achieve established shortage goals or reduce shortage
REQUIREMENTS:

Essential:
  • Minimum of three years in multi-unit, multi-market management (has managed at least five Stores), preferably with a specialty store retailer.
  • Sales driven.
  • Strong communication, teaching and coaching skills.
  • Demonstrated record of effective leadership.
  • Strong analytical ability.
  • Well organized, with good time management skills.
Desired:
  • College degree.
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Store Sales Manager
  • Responsible for managing one store.
  • Innovatively manages the Store by driving sales performance and controlling expenses.
  • Attracts and develops Store Management and Sales Associates who can successfully close sales with our Customers.
  • Previous retail management experience required, including responsibility for total Store operations.
Assistant Store Sales Manager
  • Assists the Store Sales Manager in all aspects of managing the Store and driving sales performance as detailed above.
  • Previous retail management experience required.
Second Assistant Store Sales Manager
  • This is an entry-level, non-exempt Management position.
  • Assists the Store Sales Management team in maximizing sales performance, both individually and through effectively directing the Sales Associates.
  • Previous retail experience, preferably with some supervisory experience.
Seasonal Manager and Seasonal Assistant Manager
  • During the second half of the year (generally, anytime between mid-Summer through December), Brookstone opens temporary/seasonal Stores throughout the country that close no later than during the week after December 25th.
  • These are hourly-paid positions.
  • The duties of the Seasonal Manager mirror those of the Assistant Store Sales Manager above, and the duties of the Seasonal Assistant Manager mirror those of the 2nd Assistant Store Sales Manager above.
Sales Associate
  • Able to actively and warmly engage the Customer and develop an instant rapport.
  • Meet individual sales goals by using in-depth product knowledge and selling skills.
  • Previous sales experience is helpful.
  • Please apply in person at a Brookstone Store.


Brookstone accepts applications online for the Store Management and Sales Associate positions listed above. Please click here to complete the online application process.
 
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