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Customer Care


Careers at Brookstone



Brookstone wants YOU!
We are currently accepting applications for seasonal positions in all stores.


We're Brookstone, the nation's leading specialty retailer and developer of unique products that do surprising, useful things in unexpected ways. We offer thousands of fun, smart products through our retail stores, catalogs, and online at brookstone.com.

Brookstone employees share a passion for fun, imaginative products that elevate everyday experiences. If you share this passion and believe you would make a strong addition to our team, we want to talk to you!


Brookstone recognizes that our people make a difference.  We offer a challenging and exciting environment with competitive wages, a generous store discount and substantial opportunity for growth. 


Brookstone is an Equal Opportunity Employer. 

Click here to view the Brookstone Code of Conduct and Ethics.

Career Opportunities: Brookstone Call Center and Distribution Center (Mexico, MO)


We have recurring, temporary and seasonal positions available at our Customer Care and Distribution Center in Mexico, MO. Click here to learn more and apply..


Career Opportunities: Brookstone Headquarters / Sales Support Center (Merrimack, NH)

 
Wholesale Marketing Coordinator
eCommerce Vendor Relations Specialist
eCommerce Merchandise Coordinator
Sr. Programmer Analyst, RPG
eCommerce Assistant Buyer
SEO Marketing Senior Specialist
Associate Buyer
Merchandise Financial Planner
Assistant Buyer
Merchandising Operations Specialist
eCommerce Systems Coordinator- TEMP
Buyer
Manager of Financial Planning and Analysis
Sr. Analyst Business Insights
Accounts Receivable Specialist

Career Opportunities: Brookstone District Managers



Career Opportunities: Brookstone Store Sales Manager


Store Sales Manager

Store Sales Manager - Danbury, CT

Career Opportunities: Brookstone Assistant Store Sales Manager


Assistant Store Sales Manager

Career Opportunities: Brookstone Second Assistant Store Sales Manager


Second Assistant Store Sales Manager

Career Opportunities: Brookstone Seasonal Manager


Seasonal Manager

Career Opportunities: Brookstone Seasonal Assistant Manager


Seasonal Assistant Manager

Career Opportunities: Brookstone Sales Associate


Sales Associate



 
 

Brookstone Call Center and Distribution Center (Mexico, MO)


Brookstone Headquarters / Sales Support Center (Merrimack, NH)



Job: Wholesale Marketing Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 12-14

SUMMARY:

Under the direction of the OVP GM Business Development, this person will execute the sales, brand and merchandising strategy for the customer base within the Wholesale Division (In-house accounts) to ensure the successful implementation of merchandising strategies, targeted product placement at retail and new product development; thereby achieving sales, margin and EBITDA targets.

RESPONSIBILITIES INCLUDE:

Manage Marketplace information and Analysis
  • Establish category war boards based on retailer assortments
  • Manage marketplace account basics
  • Product price point analysis
  • Category business trends
  • Maintain and manage assortment list by customer
  • Manage specific initiatives for retail partner businessr
  • Participate in pricing strategy
Product Management
  • Coordinate and communicate product updates to company
  • Manage the flow of samples on new items
  • Maintain updated files for new and current products
  • Maintain creative product database to include: sell sheets, product descriptions, customer presentation, product images
  • Maintain customer POS information
Manage Creative Turn In & Licensed product submissions
  • Prepare & present Business Development projects including Account signing, graphics, packaging and other Creative request.
  • Communicate product information to wholesale partners as needed.
  • Ensure licensed products are processed for approval and setup internally. This includes completing required forms for QA approval
EXPERIENCE:
  • At least two years merchandising, marketing or product development experience
  • Strong business background
  • Proven ability to serve internal and external customers timely, efficiently and reliably
EDUCATION:
  • 4 year undergraduate degree
  • Marketing
ADDITIONAL REQUIREMENTS:
  • Proven success working both independently as well as on a team
  • Business to business sales background
  • Ability to multi-task and prioritize workload
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: eCommerce Vendor Relations Specialist
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Hourly
Job Code: 03-15

SUMMARY:

This position is responsible for all post order fulfillment interactions with Third Party Vendors. This position requires a high attention to detail and the ability to manage relationships both internally and externally, in a fast paced, dynamic environment, keeping constant communication and interaction with Customer Care, Merchandising, eCommerce Marketing, and Third Party Vendors. This position is primarily responsible for post order interaction to ensure a positive customer experience. Daily tasks include but are not limited to training of Third Party Vendors, following up on issues and providing resolutions, managing customer inquiries through VendorNet and communicating responses to Customer Care team, monitoring KPI’s for a defined pillar (Tech, Travel, Wellness, Entertainment, Home, Outdoor/Seasonal), daily ad hoc reporting to measure KPI’s, and technical understanding to troubleshoot feed issues.

RESPONSIBILITIES:

Manage vendor communication and CCC communication:
  • Manage Supplier Hold (customer inquiries) comments for necessary action. Following up with Vendors to provide timely responses to customers on any inquires.
  • Communicate with Customer Care Center on any pending issues, working collaboratively to satisfy the customer.
  • Escalate any issues internally to provide a quick resolution.
Manage and maintain vendor inventory reports:
  • Daily management of Vendor Inventory Reports.
  • Communicating with Vendors to identify inventory issues, style number issues, and resolve stock problems providing visibility to Customer Care on potential inventory issues and solutions.
  • Daily management of inventory commitments and monitoring for compliance for Third Part Vendors.
  • Communication internally with eCommerce Merchants and eCommerce Merchandise Coordinators on any and all issues.
Manage third party affiliate channel orders:
  • Manage orders through Third Party Affiliate channels (Amazon, Ebay etc.) to monitor for compliance to third party KPI’s.
  • Communicate any and all issues with eCommerce Marketing and Customer Care.
Manage overdue orders:
  • Daily management and monitoring of Overdue Orders.
  • Communicating with Third Party Vendors on latency, identifying issues, and providing visibility to Customer Care.
  • Working with eCommerce Merchants to provide viable solutions and substitutions in the event of non-shipments.
  • Monitor Overdue Orders to ensure adherence to Brookstone On Time Shipping performance standards. Communicating with Third Party Vendors and providing feedback on performance.
  • Update estimated ship dates as necessary.
Manage vendor setup:
  • Setup New Vendors in VendorNet in accordance to New Vendor Setup Form.
  • Train new Vendors on software usage, assisting with all applications in VendorNet, answering questions and ensuring a solid understanding of Brookstone KPI’s.
  • Ensure proper Vendor associates have access to VendorNet, maintaining as necessary.
Monitor daily failure reports:
  • Monitor daily failure reports.
  • Working internally with IT and VendorNet to determine the root cause and corrective action.
REQUIREMENTS:

Essential:
  • Strong interpersonal relationships with the ability to work cross-functionally and collaboratively to complete tasks and meet deadlines both internally and externally.
  • Intimate knowledge of MS Office Suite, specifically Excel.
  • Attention to detail and ability to work in a fast paced dynamic environment.
  • High School Diploma required
  • Accuracy and tenacity
  • Good communication skills
  • Strong ability to multi- task
  • Ability to work independently and take initiative
Essential:
  • Bachelor’s Degree or related work experience.
  • Understanding of Drop Ship Business Model.
  • Experience with Island Pacific and Ecometry.
  • Strong analytical skills, ability to recognize trends, interpret data and provide quick suggestions and solutions.
  • Retail experience preferred
  • eCommerce experience preferred
  • Previous customer service experience preferred
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: eCommerce Merchandise Coordinator
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full-Time
Job Code: 05-15

SUMMARY:

Deadline driven position that involves maintaining vendor contacts and providing outstanding customer service skills. Responsible for maintaining consistent contact with vendors to ensure that all paperwork is received in a timely manner and that all product information is correct.

RESPONSIBILITIES INCLUDE:

Product Information Acquisition:
  • Check that all product information returned by the Vendor is complete and correct.
  • Use vendor’s website to find missing information and contact vendor through e-mail and phone.
  • Make sure all product information and images have been submitted by the Vendor.
  • Send paperwork to appropriate department for request of vendor number (Fill out vendor set up form and attach W9, PIF and insurance certificate), drop ship vendor set up, and sku creation.
Vendor Relations:
  • Checking documents (W9, PIF, Drop ship vendor set up form, FTP site request form, and ePIF) for accuracy.
  • Answer vendor questions about what stage their products are at in our system and an approximate time when they will be going on online.
SKU Creation/ Database Maintenance:
  • Setup initial product information across multiple, company-wide data bases.
  • Make updates/ edits to existing product information on both the website and company-wide data bases.
EXPERIENCE:

Associate must have a high school diploma or GED. Bachelor’s Degree preferred.
  • Knowledge of Excel or Lotus preferred.
  • Data entry skills
  • Accuracy
  • Tenacity
  • Good communication skills (written and verbal)
  • Experience with MS Office Suite and databases required
  • Ability to balance and prioritize multiple tasks
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Sr. Programmer Analyst, RPG
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 08-15

SUMMARY:

The Senior Programmer Analyst is responsible for business requirements analysis, application design, programming, testing and implementation of medium to large applications in accordance with the Information Technology Development Methodology (ITDM) and applicable regulations.

RESPONSIBILITIES:
  • Analysis and Design - Gather and interpret information from users and/or participate as a member of a project team in developing solutions for business problems. Provide application designs that meet project requirements. Develop program designs and specifications. Develop database and file designs and content. All applications must comply with PCI, SOX and State Privacy Laws requirements for application and data security and conform to the same Compliance requirements for Program Development and Change Management.
  • Programming/Testing - Develop test plans, assist the business with the development of test scripts and anticipated test results in accordance with ITDM. Perform coding and unit testing of programs and modifications that efficiently and accurately meet project requirements. Perform and/or assist in system testing and user acceptance testing. Plan and execute system implementation in accordance with Compliance regulations.
  • Documentation - Provide system, program and operational documentation for all projects in accordance with Information Technology Development Methodology.
EXPERIENCE:

Essential:
  • Proficiency in RPGLE, RPG, CL, Query, DBU, RPGSQL, & SQL for IBMi /AS400
  • Knowledge of structured analysis and programming techniques
  • Knowledge of relational database
  • Good oral and written communication skills
  • 5 – 7 years programming experience
  • 3 – 5 years systems analysis and design experience
  • Experience dealing with vendors and contractors
  • Familiar with analytical and design techniques
  • Four year degree or equivalent business experience
  • Experience in retail, mail order, e-commerce industry
  • Demonstrated teamwork capability and leadership potential
  • Demonstrated experience using SDLC
Desired:
  • Experience with Manhattan Associates Warehouse Management and Transportation Execution application.
  • Experience with Island Pacific Retail application.
  • Experience with Lawson/Infor HR/Payroll and Financials.
  • Exposure to other technologies are a plus (i.e. Visual Basic,VB.Net, ASP)
  • Knowledge Java/JSP programming
  • Understanding of compliance requirements for Sarbanes-Oxley, PCI and State Privacy Laws.
  • Knowledge of XML programming
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: eCommerce Assistant Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 09-15

SUMMARY:

The eCommerce Assistant Buyer will have responsibility and accountability for the merchandising strategy, vendor management and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels and partners of eCommerce. Met or exceeded financial goals define success within this role. Additional responsibilities include negotiation, productivity goals and profitability (Gross margin/markup). This position requires a high level of passion and drive for merchandising, product awareness, initiative, entrepreneurship and sound business judgment.

RESPONSIBILITIES:
  • Meeting with vendors and traveling to trade shows to represent the Brookstone value proposition. Maintaining healthy relationships with the vendor community (up to 100+ web based vendors) that benefits the long term Brand and financial goals of Brookstone.
  • Create a pipeline of new innovative and exclusive vendors and products for continuous growth online growth. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product and vendor level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Customer Care Center & Planning teams.
  • Financial management of the product and vendor profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EDUCATION/EXPERIENCE:

Essential:
  • One to five years experience as a Buyer or Assistant Buyer
  • 4 year college degree or equivalent
Desired:
  • Product development experience
  • E-commerce experience
  • Chain store or specialty store retail experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: SEO Marketing Senior Specialist
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 12-15

SUMMARY:

We are looking for a highly motivated team player to contribute to our success and growth. The SEO Marketing Senior Specialist is responsible for monitoring Search Engine Optimization (SEO) efforts and to support other eCommerce/SEM marketing programs as needed. The SEO Marketing Senior Specialist supports all aspects of SEO and organic search from content writing, strategy development, implimentation, optimization, reporting and analysis. This includes estimating profit impact at the keyword level and managing to maximize return on investment, as well as making decisions about keyword and product focus based on data. The ideal candidate will be a self- starter, who can manage all detailed parts of SEO activities with a real desire to learn, and keep abreast new profitable search marketing channels and trends. The candidate will have at least 2 years of hands-on experience in online marketing with a heavy focus on copywriting/content writing, title tag, meta data creation across multiple product focuses. This is both a creative and data-centric job that requires an analytical and detail oriented individual who is truly committed to mastering both the art and science of search marketing.

RESPONSIBILITIES:
  • Lead SEO efforts, including execution of day to day best practices, audits and growth strategy.
  • Oversee current SEO environment and create SEO strategy for long term goals and short term wins, leveraging industry best practices.
  • Coordinate with the IT team to ensure technical SEO best practices are implemented into the development process.
  • Create requirements and technical documentation concerning processes for SEO.
  • Optimize site for traditional search along with mobile, video, image and international search.
  • Stay current on SEO news, trends, practices and new technologies.
  • Ongoing keyword research, analysis, recommendations and execution.
  • Assess the competition for SEO tactics, identify where Brookstone can improve and develop appropriate strategies to execute.
  • Using best practices to conduct extensive keyword research for growth and profitability.
  • Landing page and ad copy testing, split testing, and optimization to deliver best possible click through rates and conversion rates.
EDUCATION/EXPERIENCE:

Essential:
  • 3-5 years of hands on experience with proven SEO search Marketing results on top of search engines
  • Bachelor's Degree
  • Experience utilizing online direct response best practices to drive profitability
  • Solid technical skills including Excel, and comfortable with new emerging technologies
  • Strong analytical, organizational and communication skills essential
  • Comfortable working in a collaborative, entrepreneurial team environment
  • Experience analyzing/optimizing campaigns ensuring optimal ROI, including daily web analytics and conversion optimization
  • Ability to work autonomously with little supervision
  • Must be able to manage working on multiple project, tasks and changing priorities in a fast paces environment
Desired:
  • Knowledge and experience with other online marketing initiatives is a plus (Affiliate Marketing, Market Places, Shopping/PLA, SEO, Facebook and Display Advertising)
  • Integrating SEO techniques on a new website platform a plus
  • Experience with new Google Shopping campaigns a plus
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email your name and position you are applying for. Also include a cover letter, resume and salary history /expectation.

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Job: Associate Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 8-14

SUMMARY:

The Associate Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition.  Maintaining healthy relationships with the community that benefits the long term goals of Brookstone.
  • Create a pipeline of new innovative and exclusive products for continuous growth.  Management of the product development cycle for given categories.  Facilitate and control the communication with the Asia sourcing offices and project management.  Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level.  Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EXPERIENCE:

Essential:
  • Two to five years experience as a Buyer and/or Product Development manager.
  • 4 year college degree or equivalent
Desired:
  • Product development experience
  • E-commerce experience
  • Chain store or specialty store experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Merchandise Financial Planner
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 14-15

SUMMARY:

Responsible for monitoring the planning and forecasting activities of the merchant teams and providing analysis of results on a weekly basis using the Merchandise Planner tool and other ad hoc analyses. Develop and test new methodologies and processes to drive efficiencies and accuracy in forecasting and OTB Management.

RESPONSIBILITIES:
  1. Merchandise Plan Analysis – Maintain and monitor the merchandise budget including all aspects of the OTB for the merchant team. Identify and control variances and provide reporting solutions to financial and merchandising issues as required. Ensure that accurate and timely weekly, monthly, quarterly reporting is published and distributed. Communicate all relevant financial direction to Buyers and DMMs as directed.
  2. Merchandise Financial Analysis - Support the management team in merchandising through ad hoc requests and analysis as required, maintaining financial stability within the merchandise areas. Maintain and support the Test item database. Utilize the database to provide insight on viability of new business strategies. Make business recommendations as a result of findings. Utilizing a broad range of information, drive strategic analysis to identify merchandise opportunities to maximize results (i.e. Average ticket, trends, product info). Provide input and recommendations to merchandising teams relating to merchandise strategies through the analysis of business performance.
EXPERIENCE:

Essential:
  • 4 years college or relevant experience.
  • 3 Years Merchandising, Finance, Retail, Inventory Management or Planning experience.
  • Very strong organizational skills. 
  • Excellent interpersonal and communication skills.
  • Advanced ability in Access and Excel.
  • Understanding of retail metrics.
Desired:
  • Data mining experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Assistant Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 15-15

SUMMARY:

The Assistant Buyer will support the Buyer in specified product categories to achieve the financial goals, execute the product development/assortment process and cultivate strong relationships both within the organization and with our vendors. This person will be a total partner and is expected to take on buying responsibility within a few years of learning, within this role.

RESPONSIBILITIES:
  • Assist Buyer in merchandising specifically assigned categories, classes or departments including supporting product selection; product sourcing; product development, product placement and price/terms negotiations.
  • Compile competitive and analytical research to measure existing business trends and to validate new business opportunities
  • Help maintain and develop appropriate vendor relationships that will ensure an influx of new product ideas and product support
  • Develop and implement proprietary packaging, store display, graphics and launch pad
  • Set up and maintain sku and vendor information systems. Communicate and follow up with vendor base, customer care and stores as needed to drive results
EDUCATION/EXPERIENCE:
  • Four year college degree
  • 2-3 years of experience in retail business
  • Strong analytical ability with good business acumen
  • Strong organization skills, time management skills
  • Ability to work in a fast paced, dynamic environment
  • Exceptional and proven communication
  • Excellent negotiation skills
  • Good aptitude for product with an ability to understand appropriateness of product
  • High energy level and self-motivated
  • Strong commitment to customer service
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Merchandising Operations Specialist
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 19-15

SUMMARY:

This position is responsible for coordinating and executing Merchandise Operations. Will coordinate e-commerce, catalog and floor-set schedules with the creative team to ensure all deadlines are met. Create and maintain all catalog assortments. Solicit and compile catalog feedback from teams to assist in the turn back process. Manage Vendor Funds: process, documentation, forecast and financial entries. Be the voice of communication from the Merchandising Department to the field. Create organized communication that the stores will use to execute promotions, contests, product launches and training. Create and maintain promotional and merchandise calendars. Own the accuracy and communication around New Item Delivery and Q-Grid.

RESPONSIBILITIES:
  • Maintain calendars for Store floor-set and Catalogs and ensure meetings are scheduled and that deadlines are met for providing merchandise feedback.  Compile feedback that is presented to the Creative team for execution of merchandise changes to the catalog.  Weekly follow up to ensure samples and assets are available and on time.
  • Create and maintain assortment lists for all catalogs.  Assist in the Post Mortem (Catalog profitability and ROI analysis) process by maintaining depiction names, accurate space measurements of the catalog and assigning proper depiction/sku relationship for analysis purposes.
  • Create “One Voice” field communications for promotions that are clear and easy to implement from a store perspective.  Work with merchants to build store communications for contests, product launches and training purposes.
  • Manage Vendor Funds tracking and forecast.  Report monthly.
  • Ensure New Item Delivery and Q-Grid integrity with relationship to floor-set, catalog, and merchandise plan.
  • Create and maintain promotional and merchandise calendars
EDUCATION/EXPERIENCE:

Essential:
  • Four years college, or equivalent experience
  • Three years Merchandising, Retail, Inventory Management or Planning Experience
  • Very strong organizational skills
  • Strong interpersonal and communication skills
  • Strong Microsoft Office skills, primarily Excel and Word.
Essential:
  • Catalog experience
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: eCommerce Systems Coordinator- TEMP
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Hourly
Job Code: 21-15

SUMMARY:

Accurately and efficiently set up foundation data, for all DropShip products, into internal databases. Position requires strong attention to detail with the ability to work at a fast pace, both independently and within a team environment.

RESPONSIBILITIES:
  1. Product Set Up and Upsell screen creation and maintenance
    • Input product data accurately and efficiently
    • Analyze product documentation to ensure that information listed is accurate
    • Verify that information inputted in the system is correct at time of entry
  2. Systems testing
EDUCATION/EXPERIENCE:

Knowledge of Excel and Lotus preferred
Retail background preferred
Data entry skills
Accuracy
Tenacity
Good communication skills (written and verbal)
Experience with MS Office Suite and databases required
Experience with Island Pacific and Ecomety helpful


QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Buyer
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 18-15

SUMMARY:

The Buyer will have responsibility and accountability for the merchandising strategy, product development and category development of assigned categories. Creating multi-year plans, from vision to execution, across all channels of Brookstone. Met or exceeded financial goals define success within this role. This position requires a high level of passion and drive for merchandising, product development, as well as sound business judgment.

RESPONSIBILITIES:
  • Meeting with vendors, factories and other industry experts to represent the Brookstone value proposition. Maintaining healthy relationships with the community that benefit the long term goals of Brookstone
  • Create a pipeline of new innovative and exclusive products for continuous growth. Management of the product development cycle for given categories. Facilitate and control the communication with the Asia sourcing offices and project management. Negotiate most favorable costs and terms possible.
  • Creation and execution of cross-channel merchandising/marketing plans, at the product level. Communicate sales and marketing strategies to the appropriate support groups such as Store Operations, Online, Creative, Distribution and Customer Care Center & Planning teams.
  • Financial management of the product profitability through the entire product lifecycle.
  • Internal collaboration with all cross functional areas to create remarkable product presentations and selling environments in all channels of sales.
EDUCATION/EXPERIENCE:
  • 4 year college degree desired
  • Two to five years experience as a Buyer and/or Product Development Manager
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Manager of Financial Planning and Analysis
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 25-15

SUMMARY:

Brookstone is looking for a top tier candidate for the FP&A Manager role. This position will be responsible for managing budgeting, forecasting, financial modeling, variance analysis, and other financial planning and analysis tasks related to these businesses and functions. This is a high visibility finance business partner role, which requires significant interaction with peers and senior management to understand and identify business issues, translate data into actionable insights and to make recommendations. The position reports to the Director of Financial & Planning.

RESPONSIBILITIES:
  • Lead weekly/monthly/quarterly forecasting submissions as well assist in coordinating key planning cycles – LRP, Operating Plan, and key estimates on volume and seasonality;
  • Lead the planned implementation of financial reporting and budgeting system.
  • Ability to develop and maintain complex financial models, including NPV, ROI, scenarios analysis.
  • Analyze Budget/Forecast variances to Actual and review with management team
  • Provide management with insights into drivers of financial forecast, risks, and opportunities;
  • Audit and review of financial models to ensure they are both accurate and updated to reflect changing business needs
  • Additional responsibilities include ensuring that the various reporting systems and source data are accurate and reconciled. You will assist in the development and implementation of tools, systems, and processes to support the successful completion of timely and accurate forecasts. An understanding of accounting theory and practice (e.g. basic revenue recognition rules, company capitalization policies and proper expense timing) is required.
  • Assist with various management presentations including board deck presentation
REQUIREMENTS:
  • 6-8 years of financial analysis experience in a high growth fast pace environment with demonstrated career advancement
  • Analytical background working directly in an FP&A environment modeling bookings, revenue, costs and expenses preferably for consumer mobile/consumer internet business
  • Prior experience providing financial analysis around retail, mobile customer acquisition funnel and customer engagement dynamics preferred
  • Advanced Microsoft Excel and Access modeling skills and competency in Word and PowerPoint
  • Resume must reflect ability for critical thinking demonstrated by examples of specific projects and related outcomes
  • Strong systems skills with preference toward Lawson and financial reporting and budgeting systems such as Hyperion Pillar, Prophix, Cognos, Host Analytics, etc
  • Possess a positive attitude, excellent communication and analytical skills
  • Proactive, high energy, result oriented, with a can-do attitude in meeting critical deadlines
  • Bachelor's Degree in Finance or Accounting, MBA is a plus
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Sr. Analyst Business Insights
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time, Salary
Job Code: 27-15

SUMMARY:

The Sr. Business Analyst is responsible for developing and implementing customer, market, and retail sales insights to answer business challenges and drive business growth. The Sr. Business Analyst will act as a strategic thought partner, propose alternatives/solutions in alignment with requirements/objectives/timelines and address real-time business issues.

RESPONSIBILITIES:
  • Work with business partners to analyze opportunities to enhance, improve and refine the requirements gathering processes.
  • Translate business challenges into analytical solutions based on available data/information, and collect necessary data/information
  • Understand database structure and leverage big data resources including customer, sales, social media, e-commerce, stores data etc to develop insightful business analyses.
  • Partner with cross-functional managers and customers to ensure that all projects undertaken adequately address business issues.
  • Develop appropriate reporting/data analysis templates and tools to efficiently support daily cross functional business decisions.
REQUIREMENTS:

Essential:
  • At least 4 years’ experience in business analytics required
  • Prior experience working with marketing or consumer analytics, from online retail or advertising a plus
  • Experience working with cross-functional teams
  • Advanced Microsoft Excel and Access modeling skills and competency in Word and PowerPoint. Experience in SQL-based queries is highly preferred.
  • Requires bachelor's degree. Computer Science, Mathematics, Statistics or related fields are highly preferred
Desired:
  • Strong communication, analytical, organizational, and teamwork skills.
  • Proactive, high energetic, results oriented, with a can-do attitude in meeting critical deadlines
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Job: Accounts Receivable Specialist
Location: Corporate Headquarters, Merrimack, NH
Job Type: Full Time
Job Code: 26-15

SUMMARY:

In accordance with the Brookstone Corporate Credit Policy, the A/R Specialist ensures the timely processing of customer credit applications. This involves verifying credit references; retrieving the customers Dun & Bradstreet credit history and providing the manager with an initial recommendation of credit worthiness and a credit limit.

In addition, the A/R Specialist ensures the timely, accurate invoicing of Corporate and Wholesale client accounts, follows up for cash collections, applies cash received from such accounts and works to resolve any disputes related to these accounts.

RESPONSIBILITIES:
  • Processing of Corporate/Wholesale credit applications
  • Invoicing of Corporate/Wholesale client accounts
  • Daily releasing of Open Accounts
  • Cash Collection of past due Corporate/Wholesale accounts
    • Contacts customers to resolve past due invoices.
    • Negotiates resolution.
  • Daily balancing of Accounts Receivable
    • Balances, audits and verifies data accuracy
  • Monthly journal entries and general ledger reconciliations
REQUIREMENTS:
  • Associates degree or equivalent experience
  • Three to five years experience in a similar finance / accounting role.
  • Proficiency in using the Microsoft Office Suite effectively; especially Excel spreadsheets
  • Experience with Lotus Notes
  • Demonstrates a high degree accuracy and attention to detail
  • Demonstrates strong time management skills / sense of urgency
  • Demonstrates effective communication skills
  • Prior Lawson or Ecometry experience desirable
QUALIFIED CANDIDATES may apply on line at hr@brookstone.com Please include in the title of the email the position title you are applying for and your name. Also include a cover letter, resume, and salary history /expectation.

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Brookstone District Management, Store Management & Sales



Store Sales Manager
  • Responsible for managing one store.
  • Innovatively manages the Store by driving sales performance and controlling expenses.
  • Attracts and develops Store Management and Sales Associates who can successfully close sales with our Customers.
  • Previous retail management experience required, including responsibility for total Store operations.
Assistant Store Sales Manager
  • Assists the Store Sales Manager in all aspects of managing the Store and driving sales performance as detailed above.
  • Previous retail management experience required.
Second Assistant Store Sales Manager
  • This is an entry-level, non-exempt Management position.
  • Assists the Store Sales Management team in maximizing sales performance, both individually and through effectively directing the Sales Associates.
  • Previous retail experience, preferably with some supervisory experience.
Seasonal Manager and Seasonal Assistant Manager
  • During the second half of the year (generally, anytime between mid-Summer through December), Brookstone opens temporary/seasonal Stores throughout the country that close no later than during the week after December 25th.
  • These are hourly-paid positions.
  • The duties of the Seasonal Manager mirror those of the Assistant Store Sales Manager above, and the duties of the Seasonal Assistant Manager mirror those of the 2nd Assistant Store Sales Manager above.
Sales Associate
  • Able to actively and warmly engage the Customer and develop an instant rapport.
  • Meet individual sales goals by using in-depth product knowledge and selling skills.
  • Previous sales experience is helpful.
  • Please apply in person at a Brookstone Store.

Brookstone accepts applications online for the Store Management and Sales Associate positions listed above. Please click here to complete the online application process.
 


Job: Store Manager
Location: Danbury, CT
Job Type: Full Time, Salary

SUMMARY:

Brookstone is currently accepting applications for Store Management at our Danbury, CT location!

Brookstone employees share a passion for fun, imaginative products that elevate everyday experiences. If you have this passion and believe you would make a strong addition to our team, we invite you to apply.

If you are a results-oriented individual and are able to drive sales, develop and motivate a team, achieve results, exceed expectations, enthusiastically approach challenges and provide effective and genuine customer engagement, then we would like to talk to you about joining us.  Excellent leadership, interpersonal and communication skills and two to five years of retail experience is required. You must be able to work a flexible schedule, including nights and weekends.

To learn more about our people, culture, opportunity for advancement and our products, visit us at www.brookstone.com and get excited about the opportunity to improve your legacy of growth, development and advancement with our team.

Brookstone recognizes that our people make a difference.  We offer a challenging and exciting environment with competitive wages, a generous store discount and substantial opportunity for growth.  Brookstone is an Equal Opportunity Employer.

To apply, go to www.brookstone.com, click on the careers link and complete our online assessment and application or send a resume to Chris Netterwald at cnetterwald@brookstone.com.

Thank you for your interest in Brookstone!

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