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Policies

Browser Requirements

Brookstone.com is designed for Internet Explorer 11.0 and above; Chrome, Edge, Firefox 24.0 and above; and Safari 6.1 and above. If you currently use other browsers or versions, you may still access Brookstone, but some features may not work properly.

To purchase products online at Brookstone, you must use a browser that is TLS 1.1 and TLS 1.2 compliant and has a "secure mode." (To make sure your browser is secure, look for a closed lock or an unbroken key at the bottom of the Checkout page.) You must also have JavaScript enabled in your browser's preferences.

Brookstone Protection Plus

Enhanced Coverage that Goes Beyond the Manufacturer's Warranty. Our innovative products will provide you and your family with years of enjoyment. And with the Brookstone Protection Plus service and replacement plans, you'll have the added peace of mind knowing that if the unexpected does happen, we will simply repair or replace your covered product.*
 
Our enhanced coverage goes above and beyond the manufacturer's warranty, saving you time and money.

An Easy Way to Request Service

If your covered product fails, simply call 1-866-302-4882 Our Customer Care agents are standing by to assist you-24 hours a day, 7 days a week. Please make sure to have your receipt handy.

How to Order

Add the Protection Plus Plan to your Cart when ordering your major purchase online or ask your Brookstone® sales associate when ordering by phone: 1-866-576-7337.

Mobile Customers: At this time, Protection Plus plans are not available via our mobile site. To order a Protection Plus plan, please call 888-929-1210, or shop our full Brookstone.com HTML site.

Replacement Plan Benefits*

  • Protects covered products priced under $200
  • 1- or 2-year replacement plans**
  • Covers mechanical and electrical failures, including normal wear and tear
  • Power surge protection
  • Seam separation for pillows and cushions

If you are protected by a Replacement Plan, we will replace your product or reimburse you with a gift card equal to the original purchase price of your product.

Product Replacement Plans**

Product Price 2-Yr Plan Price 3-Yr Plan Price
$0 - $49.99 $4.99 $8.99
$50 - $99.99 $9.99 $15.99
$100 - $199.99 $19.99 $29.99
$200 - $299.99 $29.99 $49.99
$300 - $599.99 $59.99 $69.99
$600 - $799.99 $89.99 $129.99

Service Plan Benefits*

  • Protects covered products priced $200 and over
  • 100% parts and labor coverage
  • 2- or 3-year extended service plans**
  • Covers mechanical and electrical failures, including normal wear and tear
  • No deductibles, no lemon guarantee
  • Power surge protection
  • Transferable for easy gift-giving

Extended Service Plans**

Product Price 2-Yr Plan Price 3-Yr Plan Price
$800 - $1 , 199.99 $129.99 $179.99
$1 , 200 - $1 , 799.99 $169.99 $229.99
$1 , 800 - $2 , 999.99 $209.99 $289.99
$3 , 000 - $4 , 999.99 $249.99 $349.99
 $5 , 000 - $5 , 999.99  $599.99  $799.99
 $6 , 000 - $6 , 999.99 $699.99  $899.99
 $7 , 000 - $7 , 999.99  $799.99  $999.99
 $8 , 000 - $8 , 999.99  $899.99  $1 , 199.99
$9 , 000 - $9 , 999.99 $999.99 $1 , 299.99
$10 , 000 - $10 , 999.99 $1 , 199.99 $1 , 399.99

Chair Service Plan Benefits*

In addition to the above Service Plan Benefits, you will also receive:

  • Convenient in-home service as defined
  • Seam separation protection

If you are protected by a Service Plan, we will arrange for service through our nationwide network of professional service providers-and pay the repair bill!

Chair Service Plans**

Product Price 2-Yr Plan Price 3-Yr Plan Price
$0 - $499.99 $59.99 $79.99
$500 - $749.99 $99.99 $149.99
$750 - $1 , 499.99 $159.99 $249.99
$1 , 500 - $2 , 499.99 $199.99 $329.99
$2 , 500 - $4 , 999.99 $329.99 $429.99
$5 , 000 - $5 , 999.99 $429.99 $549.99
$6 , 000 - $6 , 999.99 $549.99 $649.99

*Limitations and exclusions apply. See Terms and Conditions for more information.
 
**Beyond manufacturer's labor warranty.
 

Return whichever way is easier!

(See return policy below.)

1) You can bring it back to any Brookstone store.
(Call first if it’s really big, though. We may need to arrange a pickup.)

2) You can mail it back to us. Please call customer care at 800-846-3000 before shipping.
 

Return Policy

We want you to love shopping at Brookstone. If for any reason you don’t love your purchase, bring it back. All merchandise (except massage chairs) purchased from Brookstone in new condition with original packaging may be exchanged or refunded in the original form of payment within 60 days of purchase with an original receipt.

Merchandise returned with a gift receipt within 60 days of the date of purchase may be exchanged or returned for a Brookstone gift card. Brookstone gift cards are non-refundable and are not redeemable for cash except where required by law. See back of gift card for all terms and conditions. All promotional items/gift cards given away with a purchase must be returned with the qualifying item or their value will be deducted from any refund.

Massage Chair Return Policy

Massage chairs may only be returned within 30 days of the date of delivery, with an original receipt by calling 1-800-846-3000. Massage chairs are subject to a return shipping and restocking fee once the order is placed, except where defective or prohibited by law. See Massage Chair Delivery Expectation Form for details.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy at Brookstone.com.

International Orders

Brookstone is pleased to provide our international shoppers with the customer experience they have been waiting for, through our partnership with Borderfree. We currently support foreign currencies, guaranteed order totals and international shipments to over 200 countries, with support for many more coming on board in the coming months. Click Here for a Full List of Countries

You may also fax your order to 1-573-581-7361.


 

Discount Exclusions

Gift cards, gift wrapping, taxes, Protection Plus Plans, Massage Chairs, Mattresses, plus the purchase of select products are excluded from discount offers. Click here to see all product exclusions.


Brookstone Limited Warranty

Brookstone/OSIM branded products purchased from Brookstone are warranted against defects in materials and/or workmanship under normal use for a period of ONE (1) YEAR from date of purchase by the original purchaser ("Warranty Period"). If a defect arises and a valid claim is received within the Warranty Period, at its option, Brookstone will either 1) repair the defect at no charge, using new or refurbished replacement parts, or 2) replace the product with a new product that is at least functionally equivalent to the original product, or 3) provide a store credit in the amount of the purchase price of the original product. A replacement product or part, including a user-installable part installed in accordance with instructions provided by Brookstone, assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Brookstone's property. When a store credit is given, the original product must be returned to Brookstone and becomes Brookstone's property.

 

Obtaining Service: To obtain warranty service, call Brookstone Limited Warranty Service at
1-800-292-9819. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions.

Limits and Exclusions: Coverage under this Limited Warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.

This Limited Warranty applies only to products manufactured for Brookstone that can be identified by the “Brookstone” trademark, trade name, or logo affixed to them or their packaging. The Limited Warranty does not apply to any non-Brookstone products. Manufacturers or suppliers other than Brookstone may provide their own warranties to the purchaser, but Brookstone, in so far as permitted by law, provides these products “as is.”

This warranty does not apply to: a) damage caused by failure to follow instructions relating to product’s use or the installation of components; b) damage caused by accident, abuse, misuse, fire, floods, earthquake or other external causes; c) damage caused by service performed by anyone who is not a representative of Brookstone; d) accessories used in conjunction with a covered product; e) a product or part that has been modified to alter functionality or capability; f) items intended to be periodically replaced by the purchaser during the normal life of the product including, without limitation, batteries or light bulbs; g) any product sold “as is” including, without limitation, floor demonstration models and refurbished items; or h) to a product that is used commercially or for a commercial purpose.

BROOKSTONE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, BROOKSTONE DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF BROOKSTONE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.

Some states disallow the exclusion or limitation of incidental or consequential damages or how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
 
Pricing and Error Disclaimer
While we strive to provide accurate and up-to-date information to our customers, there may be inadvertent technical or factual inaccuracies or typographical errors on this website. Brookstone does not warrant the accuracy or completeness of the information, text, graphics, links, or other items on the site, and we expressly disclaim liability for errors or omissions in this information, including pricing.

Important Safety Recalls

• The National Highway Traffic Safety Administration has issued a recall for certain ActivHeat Heated Car Seats sold at Brookstone (Item# 632927)). Please click here for important details.

• The U.S. Consumer Product Safety Commission has issued a recall for the Icon Folding Inversion Table sold at Brookstone (Item# 600437). This recall only applies to product purchased from April 2008 through February 2009. Please click here for important details.

 

 

 

 

 

Terms & Conditions

Welcome to the Brookstone Web site (the "Site"). Please review the following basic rules that govern your use of the Site. By using the Site or by downloading any of the Materials contained in the Site, you agree to the terms and provisions as outlined in this legal notice. If you do not agree to them, do not use the Site or download Materials.

General

The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Use of Materials

All materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Materials") and the Site itself are provided by Brookstone solely for personal, non-commercial use by the users of the Site.

Ownership of Materials

The Materials contained in the Site are copyrighted and may not be published, whole or in part without the prior written permission of Brookstone. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Brookstone.

Trademark Information*

Brookstone, "The Gift of Innovation", iDesign, TheraSpa, and Hard-to-Find Tools, are trademarks of Brookstone registered in the U.S. and other jurisdictions.

Feedback and Information

Any Feedback you provide at this Site shall be deemed to be non-confidential. "Feedback" includes, but is not limited to, comments, postcards, emails, suggestions, ideas, and other submissions disclosed, submitted or offered to Brookstone on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site. Brookstone shall be free to use such Feedback on an unrestricted basis. You agree that no Feedback submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Feedback submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Feedback you make.

Third Party Companies and Products

Mention of third-party products, companies and Web sites on the Site is for informational purposes only and constitutes neither an endorsement nor a recommendation. Brookstone does not assume any responsibility with regard to the selection, performance or use of these products or vendors. Brookstone provides this only as a convenience to our users. All third party products must be ordered directly from the vendor, and all licenses and warranties, if any, take place between you and the vendor.

Links to Other Web Sites

Brookstone does not make any representation whatsoever regarding the content of any other Web site, which you may access from the Site. When you access a non-Brookstone Web site, please understand that it is independent from Brookstone and that Brookstone does not have any control over the content on that Web site. A link to a non-Brookstone Web site does not mean that Brookstone endorses or accepts any responsibility for the content or use of such Web site.

Miscellaneous

Unless otherwise specified, this Site and the Materials contained in the Site are displayed solely for the purpose of promoting Brookstone's products and services available in the United States.

 

Brookstone controls this Site from its offices in Merrimack, NH. These rules shall be construed in accordance with the laws of the State of New Hampshire, without regard to any conflict of law provisions. Any dispute arising under these rules shall be resolved exclusively by the state and federal courts of the State of New Hampshire.

 

Terms of Use

Use of this site constitutes acceptance of these Terms of Use.
Copyright © Brookstone. All Rights Reserved.