image/svg+xml
Loading
0
 

Ordering Info


PAYMENT METHODS

Brookstone accepts most major credit cards, including Visa, MasterCard, American Express, JCB, Diners Club and Discover, as well as PayPal. We will not bill your credit card until we ship your order. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.


Corporate Accounts

With over a thousand gift ideas, at Brookstone.com you'll find a truly unique corporate gift that will reward your hard-working employees, or strengthen your valued business relationships. The Brookstone Corporate Gift Program is ideal for conventions, promotions, thank-you gestures, golf outings, employee anniversaries, holidays and much more.


When to Expect Your Order

You can expect delivery of most items within 5-7 business days of your order. Brookstone also offers Next Day Air and Express Delivery for many products.


Sales Tax

Brookstone endeavors to comply with all sales tax laws and continues to monitor and update its tax policies as these laws change. Brookstone does not collect sales or use tax in all states. If tax is not charged, the purchaser may have an obligation to file and pay consumer use tax on such purchases. Details on tax reporting can be found on the websites of your respective taxing authorities. The sales tax calculated during checkout is an estimate, and may vary when your order is processed. The following list represents some of the types of merchandise and services that may be subject to sales tax in some states: 

  • Clothing
  • Protection Plans
  • Gift Wrap
  • Shipping & Processing
  • Flags


Return whichever way is easier!

(See return policy below.)

1) You can bring it back to any Brookstone store.
(Call first if it’s really big, though. We may need to arrange a pickup.)

2) You can mail it back to us. Please call customer care at 800-846-3000 before shipping.
 

Return Policy

We want you to love shopping at Brookstone. If for any reason you don’t love your purchase, bring it back. All merchandise (except massage chairs) purchased from Brookstone in new condition with original packaging may be exchanged or refunded in the original form of payment within 60 days of purchase with an original receipt.

Merchandise returned with a gift receipt within 60 days of the date of purchase may be exchanged or returned for a Brookstone gift card. Brookstone gift cards are non-refundable and are not redeemable for cash except where required by law. See back of gift card for all terms and conditions. All promotional items/gift cards given away with a purchase must be returned with the qualifying item or their value will be deducted from any refund.

Massage Chair Return Policy

Massage chairs may only be returned within 30 days of the date of delivery, with an original receipt by calling 1-800-846-3000. Massage chairs are subject to a return shipping and restocking fee once the order is placed, except where defective or prohibited by law. See Massage Chair Delivery Expectation Form for details.

PRIVACY POLICY
Your privacy is important to us. Please review our Privacy Policy at Brookstone.com.


International Orders

Brookstone is pleased to provide our international shoppers with the customer experience they have been waiting for, through our partnership with Borderfree. We currently support foreign currencies, guaranteed order totals and international shipments to over 200 countries & territories, with support for many more coming on board in the coming months. Click Here for a Full List of Countries

You may also fax your order to 1-573-581-7361.

Shipping Info

SHIPPING & PROCESSING

Free Ground Shipping on orders over $100. Enter Promo Code FREESHIP at checkout.
Only $7.99 for orders under $99

Orders totaling $100 or more receive FREE standard ground shipping with use of promo code. Cannot be combined with other promotion codes. Standard ground shipping rates of $7.99 will be applied if order is under $99. Taxes, shipping & handling, discounts, protection plans, gift cards and gift-wrapping charges do not count toward the minimum qualifying purchase. Minimum purchase for shipping is calculated for each shipping address. Ground shipping to 48 contiguous U.S. states only. Does not include shipping surcharges or flat rates. Additional oversized freight charges are noted in the Shipping Details tab on the Brookstone.com product page. Next Day and Express Delivery services are also available on most items. Please call 800.926.7000 FREE for charges.

For shipments outside the 48 contiguous states Please call us at 866-576-7337. You may also print your Shopping Cart Review and Payment page and fax to 573-581-7361. Mobile Customers, call 888-929-1210 FREE.

STANDARD DELIVERY

You can expect delivery of most items within 5-7 business days of your order.

Note: While most items are shipped from our warehouse, certain items are delivered directly from the manufacturer. Heavy or oversized items are delivered to your home by local carriers. These deliveries will take seven to twenty-one days. You will be contacted once your order arrives in your local area to set up a delivery time.

Massage chairs will be delivered within 3-5 business days beginning the next business day after your purchase. You will receive a call approximately 24 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your massage chair on any ground-floor room in your home and remove all packing materials, but will not move other furniture.

Full-service Tempur-Pedic Mattress deliveries within the contiguous 48 states occur within 10-15 business days from the date of purchase. Some remote locations may require up to 21 days for delivery. You will receive a call approximately 48 hours in advance of this delivery notifying you of the exact delivery date. The delivery team will set up your Tempur-Pedic® mattress, but will not move beds or furniture from room to room.

Brookstone reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by email or fax.

EXPRESS & NEXT DAY DELIVERY

Brookstone also offers Next Day Air and Express Delivery for many products. See chart below for delivery time frames.

If ordered by 12 Noon ET on: Expect Next Day Delivery by: Expect Express* Delivery by:
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Tuesday Wednesday
Sunday Tuesday Wednesday

Next Day and Express Delivery Conditions:

To ensure Next Day Delivery, orders must be placed by 12 noon Eastern Monday-Friday. Orders received after 12 noon Eastern will not be processed and shipped until the following business day, orders placed after 12 noon on Friday will be processed on Monday for Tuesday delivery.

*Express Delivery is NOT guaranteed during Holiday periods.
Saturday delivery is available to some areas at an additional $10. Call 866-576-7337 for more information.