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Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner

Your perfect pet and allergy automatic vacuum.


The Neato XV-21 Automatic Vacuum Cleaner is specially designed for pet owners and allergy sufferers.

With the most powerful suction of any automatic vacuum cleaner, the Neato XV-21 picks up dirt, debris, and even the toughest pet hair. It vacuums your floors so you don't have to.

The Neato XV-21's special filter retains more than three times the amount of fine dust particles of standard filters, which is perfect for those with allergies. A new bristled brush improves the pick-up of pet hair, dander and fibers.

Included accessories: Charging base, Boundary Markers, Quick Start Guide, User Guide, 2 NiMH batteries.

Dimensions: 12.5" L x 13" W x 4" H
Weight: 16 lbs.
Neato XV 21 Pet and Allergy Automatic Vacuum Cleaner
Neato XV 21 Pet and Allergy Automatic Vacuum Cleaner

Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner

812250p

Customer Rating

REVIEW SNAPSHOT®

by PowerReviews
Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner
 
4.2

(based on 344 reviews)

Ratings Distribution

  • 5 Stars

     

    (177)

  • 4 Stars

     

    (105)

  • 3 Stars

     

    (27)

  • 2 Stars

     

    (17)

  • 1 Stars

     

    (18)

87%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Fantastic!

I have waited some time to write this review, as I wanted to write a thoughtful well reasoned review of a relatively expensive "convenience" product. The bottom line (as the stars...Read complete review

I have waited some time to write this review, as I wanted to write a thoughtful well reasoned review of a relatively expensive "convenience" product. The bottom line (as the stars indicate): this is a fantastic product, and it's become such a part of our lives that I would have a hard time living without it now! The research: We have three dogs, including a Husky that sheds about a dog's worth of hair a day during the summer (how is that possible??), one cat, two birds, two teenage boys and the two of us parents. We were vacuuming every second or third day and couldn't keep up. I knew I needed a pet-friendly robotic vacuum, and debated between the XV-21 and the Roomba pet model. I decided on the XV-21 because: it has sensors so it knows where it's going and where it's been. We have a large downstairs and it takes the robot two or three charges to do the whole thing. The Roomba is MUCH slower, and would take all day to vacuum. In addition since the XV-21 knows where it's been, it gets right back on the job where it left off when it finishes charging, which is very nice. It also has a much much more powerful vacuum motor, which is huge for sucking up all that pet fur. I am very happy we chose this over the Roomba. The problem areas: the XV-21 is very good at getting out of tight spots, but it will run over things like dog bones and larger toys that are left on the ground. You need to pick these up or the robot will be stuck when you get home. In addition, there is one kitchen chair it gets stuck under all the time: why, I have no idea, but "she" (we named her Lola) doesn't like that chair. If I remember, I move it out of the way in the mornings before I leave for work. The motor is really good, and she gets to all the corners very effectively, but doesn't clean the very very edges well. This is really only a problem in the kitchen (where little bits of food and such seem to hide right by the walls). If you're really concerned about this, you will want to quickly sweep the edges out into the main floor area, where the vacuum will pick it up, no sweat. The good: "Lola" is darned cute, and acts so intelligently, it's weird sometimes. It's like having another person around. I even feel guilty if I'm sitting around and Lola is working! The vacuum is really powerful and the brushes are very good and don't get mucked up with fur. During the summer months, we had her cleaning every day, and she took our dirt level down from barely acceptable to very clean. Even dust and such on furniture is way down since she's got the floor so clean. She also does the upstairs: bring her up, place her on the floor, and push the start button: voila! So one robot does the whole house. She doesn't bump into furniture since she can actually see what's around her. The dirt bin is very easy to take out and clean. While she's fairly loud (louder than a Roomba I understand) she is not as loud as a "real" vacuum, so you can do things while she's cleaning and still hear just fine. I actually like that she's making noise: a, it means she's pretty powerful, and b, you can hear if she gets stuck somewhere, even if you're in another room. Recommendations: run her the first few times while you're at home: the places she gets stuck, and weird things that will happen given your house layout will become very clear after you run watch it work a few times. After that, you'll know the possible pitfalls, and get used to having a little robot zipping around the house cleaning up for you. It's quite a treat!

VS

Most Liked Negative Review

 

Great idea...not so good in reality.

I received my Neato as a gift from my mother. During the 3 and a half years I have had it, I have had numerous issues and had it replaced THREE TIMES! Customer...Read complete review

I received my Neato as a gift from my mother. During the 3 and a half years I have had it, I have had numerous issues and had it replaced THREE TIMES! Customer service is EXCELLENT with this company--always willing to work with you and help you resolve issues, very polite and cheerful, etc but although my Neato worked beautifully for the first few months I had it, and each replacement did also, I am disappointed in the product. It now follows a path over and over in whichever area of the house it decides to do on any particular day. I have done all of the troubleshooting (AGAIN) and it STILL does a small path through a room and then goes into the hallway and right back to do that same path in the same room. I have a large dog and tiled rooms which I constantly have to sweep because the machine misses most of the dog hair. It stops in the middle of the room and beeps with the message "Please clear my path" on it's screen. Frequently, it will flash the same message while repeatedly bumping up against a wall or piece of furniture! Or it flashes "My vision is blocked" and when I clean the sensors (which I do a couple of times a week) it still says it. Usually I just carry it over to it's dock and call it a day. I recently purchased a new vacuum--something I have trouble operating due to a physical disability--and I am using it once or twice a week to compensate. That's a chore I thought I would never have to do again! After 3+ years, I don't think the company will replace the machine again, although I have not tried this time. I guess I am just going to have to make due with the regular vacuum. I feel bad for all the people I recommended it to who subsequently purchased a Neato. I really thought this was going to be a huge help to me at first. Sadly, it was only so for a short time.

Reviewed by 344 customers

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2.0

Great idea...not so good in reality.

By DHolmes1

from Orlando, FL, United States

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

I received my Neato as a gift from my mother. During the 3 and a half years I have had it, I have had numerous issues and had it replaced THREE TIMES! Customer service is EXCELLENT with this company--always willing to work with you and help you resolve issues, very polite and cheerful, etc but although my Neato worked beautifully for the first few months I had it, and each replacement did also, I am disappointed in the product. It now follows a path over and over in whichever area of the house it decides to do on any particular day. I have done all of the troubleshooting (AGAIN) and it STILL does a small path through a room and then goes into the hallway and right back to do that same path in the same room. I have a large dog and tiled rooms which I constantly have to sweep because the machine misses most of the dog hair. It stops in the middle of the room and beeps with the message "Please clear my path" on it's screen. Frequently, it will flash the same message while repeatedly bumping up against a wall or piece of furniture! Or it flashes "My vision is blocked" and when I clean the sensors (which I do a couple of times a week) it still says it. Usually I just carry it over to it's dock and call it a day. I recently purchased a new vacuum--something I have trouble operating due to a physical disability--and I am using it once or twice a week to compensate. That's a chore I thought I would never have to do again! After 3+ years, I don't think the company will replace the machine again, although I have not tried this time. I guess I am just going to have to make due with the regular vacuum. I feel bad for all the people I recommended it to who subsequently purchased a Neato. I really thought this was going to be a huge help to me at first. Sadly, it was only so for a short time.

 
4.0

Best cleaning robot I've seen for the money

By Einstein

from Maryland

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

I have have had my XV-21 for almost a year now. It works great.  I have all wood floors and two boys who make a lot of crumbs.  The floor is pretty clean each day considering. Here are my observations on where things could improve: I periodically sweep the crumbs and dust out from under my kitchen cabinets so the robot can reach them as it's too low for it to get there.  It'd be interesting if the XV-21 could use it's powerful exhaust fan to do that.  Had a problem with the first one I purchased within 2 months. Something was getting screwed up in the navigation in that it would never do the perimeter scan anymore.  As a result the cleaner would declare itself done and return to the charger, which became hit or miss as well, after ten minutes of spiraling around.  I conversed with tech support and customer service about things to try. None of those seemed to resolve the issue for me.  I eventually had to take matters into my own hands and get it replaced.  The new one has worked even better than the last!  My room for improvement is that at a certain point Neato should have just offered a replacement and investigated what was wrong at their shop. The robot was well within the 2 year warranty. Other than that, I'm extremely pleased. 

 
4.0

Neat Neato

By eliza

from Apollo Beach, FL, United States

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

first of all, Customer Service is great. I've contacted them a few times and each time they were patient and resolved the problem. The Neato itself works really good as long as the battery is fairly new. Power outages have caused most of my problems, causing the battery to go bad. Still, I like the Neato XV-21

 
4.0

Live in Maid

By leecindy

from West Chicago, IL, United States

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

Works like a determined little maid - cleans every inch of floor in a very specific pattern - picks up a lot of dog hair from the carpet and is so easy to use - push the start button and walk away and this little vacuum does its job !!! The only issue we are finding is that the battery does not hold the charge as it had before - it used to do the entire house but now needs to return to the charger and recharge once or twice ????

 
3.0

Good idea but not the best for my home.

By Smilia55

from Portland, OR, United States

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

This is great technology and does a lot more than I expected.  Very impressed that it knows not to run off the edge of my sunken family room. But I have too many obstacles for it to be efficient.   Picking up things and moving them is not worth it. Also I bought a refurbished one and it came with the display screen with lines in it so you can barely read it. 

 
3.0

Like it

By Buddie

from Dining area

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

Over all I like it very much . It runs Everyday .The cat  likes it too. She plays with it.

 
4.0

Great robot!! would add a few features...

By Omri86

from Israel

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

On overall this robot could easily take my wife's place, love it! cleans great and does exactly what it's supposed to do. Also all of my friends bought it because of my enthusiasm about it :D However, I think some features should be added: -Controlling on which rooms the vacuum would clean -Battery percentage display -The option to send the robot back to it's docking station while cleaning, and then resume from the same place it stopped. Nonetheless, this robot is one of my best purchases EVER! love it and wouldn't trade it for nothing :)

 
5.0

Best Friend

By Janie

from Rural Pennsylvania

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

What a help to have this timesaver! Worth every penny. Great customer service - friendly, helpful, informative. Does a wonderful job with pet hair and dirt. No problem with area rugs but does work best on wood and tile floors. 

 
5.0

Love It!!!!!!!!

By bbqnesq

from San Mateo, CA, United States

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

This is probably the best purchase I have EVER made.  It has made my life so simple because I have pets and it vacuums when I am not home.  All of the pet dander and dog & cat hair gone by the time I get home.   I am going to purchase one for my office too.

 
5.0

Nice machine

By Nudge

from Undisclosed

Comments about Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner:

My wife loves the fact that her it saves  her time and energy.

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Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner

812250p

Customer Rating

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Our innovative products will provide you and your family with years of enjoyment. And with the Brookstone Protection Plus service and replacement plans, you'll have the added peace of mind knowing that if the unexpected does happen, we will simply repair or replace your covered product. Our enhanced coverage goes above and beyond the manufacturer's warranty, saving you time and money.

  • Service Plan - 2 Year $49.99
  • Service Plan - 3 Year $69.99

Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner

812250p

Customer Rating

Neato XV 21 Pet and Allergy Automatic Vacuum Cleaner Neato XV-21 Pet and Allergy Automatic Vacuum Cleaner
SKU: 812250
  • Online Only.
  • 3-6 Business Days for Delivery.
  • Returns: This product may be returned within 60 days of purchase with original receipt (See our Return Policy).
  • Does not ship internationally.
  • Does not ship to: PR
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