1. Skip to navigation
  2. Skip to content

iNeed Neck and Shoulder Pro Massager with Heat

Deep, heated relief for hard-to-reach neck, shoulder and back muscles.


Deep relief for hard-to-reach neck, shoulder and back muscles
  • Vigorous, rhythmic percussion massager penetrates aching muscles and relieves tightness
  • Choose from three massage programs—Energize, Pulse and Soothe—with or without heat in the front
  • Reaches between your shoulders and upper back—where other massagers can’t
  • Simple to operate—variable speed
  • Wraps comfortably around your neck and shoulders
  • Easily move the massager up and down your back, or snap in place
The iNeed® Neck & Shoulder Pro Massager with Heat from Brookstone® reaches where other massagers can't.
Our massager lets you add soothing heat in front with the push of a button while letting you easily raise or lower it along your neck, shoulders and back for deep-down relief right where you need it. The vigorous, rhythmic percussion massager deeply penetrates aching muscles, easing tightness and helping you feel relaxed all over. Order today!

The heated massager that gives you total control.
Wrap the massager comfortably around your neck, then choose from Energize, Pulse or Soothe pre-programmed massage settings or low, medium, high intensity--with or without heat in the front. Use the handles to easily move the massager up and down your back to target problem spots, or snap in place for convenient hands-free operation.

You'll warm to the relief of the iNeed® Neck & Shoulder Pro Massager with Heat from Brookstone® . Order today!

For adult use only. IMPORTANT: Any individual who may be pregnant, has a pacemaker, suffers from diabetes, phlebitis and/or thrombosis, is at an increased risk of developing blood clots, or who has pins/screws/artificial joints or other medical devices implanted in his/her body should consult with a physician before using a massaging device designed for home use. Remove all scarves, neckties, necklaces, and jewelry before using this massager.
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat

iNeed Neck and Shoulder Pro Massager with Heat

647123p

Customer Rating

REVIEW SNAPSHOT®

by PowerReviews
iNeed Neck and Shoulder Pro Massager with Heat
 
4.4

(based on 353 reviews)

Ratings Distribution

  • 5 Stars

     

    (180)

  • 4 Stars

     

    (141)

  • 3 Stars

     

    (16)

  • 2 Stars

     

    (9)

  • 1 Stars

     

    (7)

93%

of respondents would recommend this to a friend.

Pros

  • Durable (205)
  • Attractive (160)
  • Easy to assemble (106)
  • Easy to use (54)
  • Comfortable (34)

Cons

  • Heavy (18)
  • Heavy bulky (15)
  • A little heavy (3)
  • Pricey / poor value (3)

Best Uses

  • Gifts (124)
  • Living room (112)
  • Bedroom (106)
  • Relieve tense muscles (29)
  • Reduce stress (23)
    • Reviewer Profile:
    • Midrange shopper (188), Budget shopper (87), High-end shopper (25), Beginning user (19), Medical professional (5)
    • I Am A:
    • Family older kids (112), Couple no kids (61), Single female (55), Family young kids (51), Single male (24)

Most Liked Positive Review

 

Wonderful, but 1 flaw. Solution: buy 2.

This review is for the i-need Neck and Shoulder Pro Massager with Heat, from Brookstone.

I read many reviews about this item before buying one at a local Brookstone store. Most re...Read complete review

This review is for the i-need Neck and Shoulder Pro Massager with Heat, from Brookstone.

I read many reviews about this item before buying one at a local Brookstone store. Most reviews are very favorable, and I absolutely agree, but one issue is mentioned often: the thermal shut off feature turns the unit off too soon. It's true.

I've been using the unit on the High intensity setting with the Energize program, but with heat off, and I don't even get through two full cycles before it shuts off. It then takes nearly twice as long as the operating time to cool down adequately to be used again.

I'm certain the thermal shutoff is a worthy and possibly required safety feature, but the limited runtime is a definite drawback. Even so, this item is such a high quality and effective device that I still want to give it 5 stars. I give it just 4 stars only because it overheats and shuts off too quickly.

My solution to the quick shut off issue is simple: I'm heading back to the local Brookstone today to buy a second unit. Two might be enough that I can use one unit until it shuts off, switch to the second unit while the first unit cools down, then go back to the first unit and repeat. Maybe a third will be needed for nearly continuous non-stop use in this manner, but two ought to get close.

Other than the quick thermal shut off, this unit really has no other weaknesses. It certainly does not lack power! On the High intensity setting, the strength of the pounding and vibration is outstanding. Most folk will probably use the Low or Medium settings.

Operationally, there are two 'zones', left and right. It is not possible to use just one zone, nor is it possible to have the unit simply pound and vibrate in a steady manner. The user can only select low, medium or high intensity and choose between three different programs that each routinely change in tempo and vigor and always involve both zones. I was wary at first, but I quickly became a fan of the Pulse and Energize programs. The third is Smoothe, which I'm sure others will enjoy, but it's, well, just too smoothe for me. Maybe future versions will allow constant modes rather than just variable programs, but the programs do the job quite well and do not disappoint.

Shopping on-line is certainly convenient, but one big plus for me is that Brookstone has hundreds of retail stores. This was terrific for me because I was considering the standard non-Pro model and a quick trip to the store allowed me to first-hand experience the quality and features of both models. The non-Pro model is equal in quality and does offer Low, Medium and High intensity selection, but it only has a single pre-set program. The one program just didn't do it for me, especially after trying the Pulse and Energize programs on the Pro model. Also, if you're like me and purchase the 2-year extended warranty (only 10% of sale price), having an actual Brookstone store nearby is a big plus if a quick replacement should ever be needed. I don't usually buy extended warranties, and this product appears to be built well enough that I probably won't ever need it, but I intend to use this device quite often and the combination of a local Brookstone store and the low-cost of the warranty extension gives me peace-of-mind. If there's a local Brookstone in you're area, I highly recommend visting the store, seeing, feeling and experiencing the item for yourself, and buying one (or two). Thank you Brookstone for keeping retail real!

For anyone with upper back, neck or shoulder pain like me, this product literally hits-the-spot.

VS

Most Liked Negative Review

 

Keep on looking

I am a high stress individual and thus experience chronic muscle pain. When I have the opportunity to cough up some dough and get a professional massage, the deeper and more intense massages are ...Read complete review

I am a high stress individual and thus experience chronic muscle pain. When I have the opportunity to cough up some dough and get a professional massage, the deeper and more intense massages are what relax me. I tried this out in store for a good ten minutes and, since it was on sale, decided to bring it home. It really did do a great job at first. It was very intense but I could only use 2 settings because the others were too strong for me. After 2 weeks of moderate use, not even daily, I came home from work and decided to use it on the "soothe" setting. After 3 cycles, the machine would simply not turn on. I waited the appropriate 30 minutes that was indicated in the manual, and then decided to plug it back in and see if it would turn on again. It would not. I waited an hour and tried to turn it back on. It's still wouldn't turn on. It was not until the next morning that it would finally turn back on although by then I noticed a significant decrease in the massage's intensity. It seems that this unit, though powerful, simply was not meant for regular use. I imagine that it will only last if someone takes it home then forgets about it for about a month at a time in between uses. I will return this product today and keep looking for an in-home and inexpensive solution to relieve stress.

Reviewed by 353 customers

Sort by

Displaying reviews 1-10

Back to top

Previous | Next »

 
5.0

Great Massager

By klk

from catlin, illinois

Pros

    Cons

      Best Uses

        Comments about iNeed Neck and Shoulder Pro Massager with Heat:

        I have neck and lower back pain,
        my chiropractor put one one me and that is what
        sold it.

        • I Am A:
        • Single Male

        Comment on this review

        (1 of 1 customers found this review helpful)

         
        1.0

        not happy with it

        By bk

        from new york

        About Me Midrange Shopper

        Pros

        • Attractive Design

        Cons

          Best Uses

            Comments about iNeed Neck and Shoulder Pro Massager with Heat:

            it worked great except for the fact it shuts off after 20 minutes and needs 20-30 minutes to cool down before using it again.

            • I Am A:
            • Family Young Kids

            Comment on this review

             
            4.0

            I Like It!

            By HipKitty

            from Beverly Hills, CA

            About Me Midrange Shopper

            Pros

            • Attractive Design
            • Durable

            Cons

              Best Uses

              • Gifts

              Comments about iNeed Neck and Shoulder Pro Massager with Heat:

              It works really well! I'm surprised by how much I like it because I detest mechanical massagers. They tickle me and irritate my skin (give me a creepy crawly feel). It relaxes my muscles and gives a great massage and it also looks very attractive.

              The one negative I have is that it gives a really strong massage. I suppose that's good for working out kinks but even on the lowest setting it's still a little too much for me, though my husband loves it!

              • I Am A:
              • Family Young Kids

              Comment on this review

               
              5.0

              Becoming comfortable

              By fishing guy

              from New York

              About Me Midrange Shopper

              Pros

              • Attractive Design
              • Durable
              • Easy To Assemble
              • Easy to use

              Cons

              • None So Far

              Best Uses

              • Gifts

              Comments about iNeed Neck and Shoulder Pro Massager with Heat:

              nice product that works as described. My daughter first purchased one and after I seemed to enjoy it I got one as a Christmas gift. I purchased one as a gift for another friend. No complaints thus far.

              • I Am A:
              • Single Male

              Comment on this review

               
              5.0

              My life saver

              By Woody

              from South Jersey

              About Me Midrange Shopper

              Pros

              • Attractive Design
              • Durable

              Cons

                Best Uses

                  Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                  I had neck surgery years ago, and have chronic pain and stiffness. This is the first neck massager I've tried that that gives me relief. The massage function has several programs and levels of intensity. Combined with the built in heat, it is awesome. I own two, but only purchased the second one as a spare, just in case. Works great, well made, and is reliable.

                  • I Am A:
                  • Couple No Kids

                  Comment on this review

                   
                  5.0

                  Works great

                  By TW

                  from Virginia Beach, VA

                  Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                  My wife loves it!

                  Comment on this review

                   
                  4.0

                  Say goodbye to Neck Pain

                  By Nurse with Neck Pain

                  from Janesville, IA

                  About Me Midrange Shopper

                  Pros

                  • Adjustable
                  • Attractive Design
                  • Durable
                  • Easy To Assemble
                  • Easy to use
                  • Individualize For Needs

                  Cons

                  • Heavy bulky

                  Best Uses

                  • While Watching TV

                  Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                  I read the comments that said it was heavy/bulky. It is but the extra weight does keep the unit in place. It's great for sitting in front of the TV and relaxing after a hard day's work. With all the adjustable controls, you can individualize your treatment to your needs that day. I LOVE IT. I say "goodbye" to my daily neck pain. :-)

                  • I Am A:
                  • Couple No Kids

                  Comment on this review

                   
                  4.0

                  Convenient and Cozy

                  By TDA

                  from Manhattan, NY

                  About Me Midrange Shopper

                  Pros

                  • Durable
                  • Easy To Assemble

                  Cons

                    Best Uses

                    • Bedroom
                    • Gifts
                    • Living Room

                    Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                    Easy to use for quick relaxing massages.

                    • I Am A:
                    • Family Older Kids

                    Comment on this review

                     
                    3.0

                    Had to return

                    By Derla

                    from Dayton, Ohio

                    About Me Budget Shopper

                    Pros

                    • Good quality

                    Cons

                    • Too large

                    Best Uses

                      Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                      I returned this.
                      I had used the previous model and loved it so I wanted one of my own. The previous model did not contain the heat. With the heating element the top part that fits around the neck is too big and bulky for my neck.

                      • I Am A:
                      • Family Older Kids

                      Comment on this review

                       
                      5.0

                      I bought my mom one for her b-day a year

                      By masonman32

                      from ironton ohio

                      Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                      This thing is awesome

                      Comment on this review

                      Displaying reviews 1-10

                      Back to top

                      Previous | Next »

                      iNeed Neck and Shoulder Pro Massager with Heat

                      647123p

                      Customer Rating

                      Warranty

                      Brookstone/OSIM-branded products are backed by a one-year limited warranty.

                      img_WarrantyTabProtectionPlusImage

                      Our innovative products will provide you and your family with years of enjoyment. And with the Brookstone Protection Plus service and replacement plans, you'll have the added peace of mind knowing that if the unexpected does happen, we will simply repair or replace your covered product.* Our enhanced coverage goes above and beyond the manufacturer's warranty, saving you time and money.

                      • Replacement Plan - 1 Year $9.99
                      • Replacement Plan - 2 Year $14.99
                      647123p_manual 647123p_manual
                      Click below image to download Adobe Reader. Download Adobe Acrobat

                      iNeed Neck and Shoulder Pro Massager with Heat

                      647123p

                      Customer Rating

                      iNeed Neck and Shoulder Pro Massager with Heat iNeed Neck and Shoulder Pro Massager with Heat
                      SKU: 651240
                      Ivory
                      • In Stock.
                      • Returns: This product may be returned within 60 days of purchase with original receipt (See our Return Policy).
                      iNeed Neck and Shoulder Pro Massager with Heat iNeed Neck and Shoulder Pro Massager with Heat
                      SKU: 647123
                      Black
                      • In Stock.
                      • Returns: This product may be returned within 60 days of purchase with original receipt (See our Return Policy).
                      Shopping Cart
                       close button
                      X