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iNeed Neck and Shoulder Pro Massager with Heat

Deep, heated relief for hard-to-reach neck, shoulder and back muscles.


Deep relief for hard-to-reach neck, shoulder and back muscles
  • 3 vigorous levels rhythmic percussion massage
  • Penetrates aching muscles and relieves tightness
  • Choose from three massage programs—Energize, Pulse and Soothe—with or without heat in the front
  • Reaches between your shoulders and upper back—where other massagers can’t
  • Simple to operate—variable speed
  • Wraps comfortably around your neck and shoulders
  • Easily move the massager up and down your back, or snap in place
The iNeed® Neck & Shoulder Pro Massager with Heat from Brookstone® reaches where other massagers can't.
Our massager lets you add soothing heat in front with the push of a button while letting you easily raise or lower it along your neck, shoulders and back for deep-down relief right where you need it. The vigorous, rhythmic percussion massager deeply penetrates aching muscles, easing tightness and helping you feel relaxed all over. Order today!

The heated massager that gives you total control.
Wrap the massager comfortably around your neck, then choose from Energize, Pulse or Soothe pre-programmed massage settings or low, medium, high intensity--with or without heat in the front. Use the handles to easily move the massager up and down your back to target problem spots, or snap in place for convenient hands-free operation.

You'll warm to the relief of the iNeed® Neck & Shoulder Pro Massager with Heat from Brookstone® . Order today!

For adult use only. IMPORTANT: Any individual who may be pregnant, has a pacemaker, suffers from diabetes, phlebitis and/or thrombosis, is at an increased risk of developing blood clots, or who has pins/screws/artificial joints or other medical devices implanted in his/her body should consult with a physician before using a massaging device designed for home use. Remove all scarves, neckties, necklaces, and jewelry before using this massager.
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat
iNeed Neck and Shoulder Pro Massager with Heat

iNeed Neck and Shoulder Pro Massager with Heat

647123p

Customer Rating

REVIEW SNAPSHOT®

by PowerReviews
iNeed Neck and Shoulder Pro Massager with Heat
 
4.2

(based on 445 reviews)

Ratings Distribution

  • 5 Stars

     

    (225)

  • 4 Stars

     

    (162)

  • 3 Stars

     

    (22)

  • 2 Stars

     

    (16)

  • 1 Stars

     

    (20)

89%

of respondents would recommend this to a friend.

Pros

  • Durable (260)
  • Attractive (171)
  • Easy to assemble (115)
  • Easy to use (107)
  • Relaxing (69)

Cons

  • Heavy (38)
  • Uncomfortable (22)
  • Heavy bulky (16)
  • Limited functions (11)
  • Not durable (6)

Best Uses

  • Gifts (134)
  • Living room (122)
  • Bedroom (114)
  • Relieve tense muscles (70)
  • Reduce stress (55)
    • Reviewer Profile:
    • Midrange shopper (209), Budget shopper (90), Beginning user (65), High-end shopper (28), Medical professional (12)
    • I Am A:
    • Family older kids (120), Couple no kids (70), Single female (60), Family young kids (54), Single male (27)

Most Liked Positive Review

 

Wonderful, but 1 flaw. Solution: buy 2.

This review is for the i-need Neck and Shoulder Pro Massager with Heat, from Brookstone.

I read many reviews about this item before buying one at a local Brookstone store. Most...Read complete review

This review is for the i-need Neck and Shoulder Pro Massager with Heat, from Brookstone.

I read many reviews about this item before buying one at a local Brookstone store. Most reviews are very favorable, and I absolutely agree, but one issue is mentioned often: the thermal shut off feature turns the unit off too soon. It's true.

I've been using the unit on the High intensity setting with the Energize program, but with heat off, and I don't even get through two full cycles before it shuts off. It then takes nearly twice as long as the operating time to cool down adequately to be used again.

I'm certain the thermal shutoff is a worthy and possibly required safety feature, but the limited runtime is a definite drawback. Even so, this item is such a high quality and effective device that I still want to give it 5 stars. I give it just 4 stars only because it overheats and shuts off too quickly.

My solution to the quick shut off issue is simple: I'm heading back to the local Brookstone today to buy a second unit. Two might be enough that I can use one unit until it shuts off, switch to the second unit while the first unit cools down, then go back to the first unit and repeat. Maybe a third will be needed for nearly continuous non-stop use in this manner, but two ought to get close.

Other than the quick thermal shut off, this unit really has no other weaknesses. It certainly does not lack power! On the High intensity setting, the strength of the pounding and vibration is outstanding. Most folk will probably use the Low or Medium settings.

Operationally, there are two 'zones', left and right. It is not possible to use just one zone, nor is it possible to have the unit simply pound and vibrate in a steady manner. The user can only select low, medium or high intensity and choose between three different programs that each routinely change in tempo and vigor and always involve both zones. I was wary at first, but I quickly became a fan of the Pulse and Energize programs. The third is Smoothe, which I'm sure others will enjoy, but it's, well, just too smoothe for me. Maybe future versions will allow constant modes rather than just variable programs, but the programs do the job quite well and do not disappoint.

Shopping on-line is certainly convenient, but one big plus for me is that Brookstone has hundreds of retail stores. This was terrific for me because I was considering the standard non-Pro model and a quick trip to the store allowed me to first-hand experience the quality and features of both models. The non-Pro model is equal in quality and does offer Low, Medium and High intensity selection, but it only has a single pre-set program. The one program just didn't do it for me, especially after trying the Pulse and Energize programs on the Pro model. Also, if you're like me and purchase the 2-year extended warranty (only 10% of sale price), having an actual Brookstone store nearby is a big plus if a quick replacement should ever be needed. I don't usually buy extended warranties, and this product appears to be built well enough that I probably won't ever need it, but I intend to use this device quite often and the combination of a local Brookstone store and the low-cost of the warranty extension gives me peace-of-mind. If there's a local Brookstone in you're area, I highly recommend visting the store, seeing, feeling and experiencing the item for yourself, and buying one (or two). Thank you Brookstone for keeping retail real!

For anyone with upper back, neck or shoulder pain like me, this product literally hits-the-spot.

VS

Most Liked Negative Review

 

Very disappointing

This is one of the most disappointing products I've ever purchased. (The other is the bungee chair, also from Brookstone.) Completely useless. I've experienced lots of deep tissue massage over the...Read complete review

This is one of the most disappointing products I've ever purchased. (The other is the bungee chair, also from Brookstone.) Completely useless. I've experienced lots of deep tissue massage over the years: shiatsu, Rolfing, postural integration, sports massage, etc. So, I thought I could tolerate at least the medium setting. But, this thing will beat you to a pulp even at the lowest setting! I recommend wearing a sweatshirt over a t-shirt to soften the blow. The only good thing about this contraption, is that it makes me laugh: the percussion reminds me of a cheap drum machine. If a massage therapist worked on me like this, I'd probably laugh for awhile, then ask them to stop and refund my money. This runs through a cycle of various rhythms, and I couldn't figure out how to keep it on just one setting. Not at all relaxing. I've been wanting to give it to a friend, but so far, no takers. Too heavy to send back; too ugly to keep around. Not sure what to do with it. Guess I need to make an appointment with my massage therapist.

Reviewed by 445 customers

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5.0

Hits all the right spots,!

By Tambra

from Nail ell Louisiana

About Me Beginning User

Pros

  • Comfortable
  • Easy To Use
  • Relaxing
  • Sturdy

Cons

    Best Uses

    • Everyday
    • Improves Circulation
    • Reduce Stress
    • Relieve Tense Muscles

    Comments about iNeed Neck and Shoulder Pro Massager with Heat:

    I gave this as a gift to my Dad. He and my Mom LOVE it!

     
    5.0

    wonderful product.

    By CC

    from Mobile, AL

    About Me Beginning User

    Pros

    • Comfortable
    • Easy To Use
    • Relaxing
    • Sturdy

    Cons

      Best Uses

      • Everyday
      • Improves Circulation
      • Reduce Stress
      • Relieve Tense Muscles

      Comments about iNeed Neck and Shoulder Pro Massager with Heat:

      I use it at work, sitting at my desk, while I work.

       
      1.0

      Too good to be true

      By well built but sore

      from Fairfax VA

      Verified Buyer

      Pros

        Cons

        • Hurts
        • Uncomfortable

        Best Uses

          Comments about iNeed Neck and Shoulder Pro Massager with Heat:

          I was so excited to order this that it was too good to be true. First,I didnt notice the cord in the promo video but then I thought well if its awesome who cares. I ordered this online so I had not seen in person or tested. I am in good shape and fairly muscular but thin and this product was way, way too hard even on the lowest settings. I was in pain to use it! I suffered through the 20 minute cycle trying to find a comfortable place to wear it but now its back at the store.

           
          5.0

          Amazing product!!!

          By Judy B.

          from Fullerton, CA

          About Me Beginning User

          Verified Buyer

          Pros

          • Comfortable
          • Easy To Use
          • Relaxing
          • Sturdy

          Cons

            Best Uses

              Comments about iNeed Neck and Shoulder Pro Massager with Heat:

              I bought one for myself last Christmas and when people come to visit, they always try it out and this year, I ordered two more for a friend and a family member. We all love it and feel it really helps us. I like it on High, but most like the medium or low. The heat is an extra added bonus to help sooth the body from the warmth.

               
              1.0

              Waste of money

              By Abe

              from Staten Island NY

              About Me Beginning User, Medical Professional

              Pros

                Cons

                • Breaks Easily
                • Limited Functions
                • Uncomfortable

                Best Uses

                  Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                  I got massager as a gift, used only 2-3 times. It stopped working. The manual says to leave for 1/2 hour and it will work again. now it is past 1 month not working still. Warranty covers one year only. now unable to fix. I called the company and I was told that it cannot be fixed.

                  (0 of 1 customers found this review helpful)

                   
                  1.0

                  "Don't judge a book by its cover."

                  By Dory

                  from Scituate, R.I.

                  Verified Buyer

                  Pros

                  • Easy To Use

                  Cons

                  • Uncomfortable

                  Best Uses

                    Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                    It was too heavy on the neck and shoulders. The massage was too rough. I felt like I was getting pounded on, and this was low setting.

                     
                    5.0

                    Great for sore neck and back

                    By momof2

                    from Arlington, VA

                    About Me Beginning User

                    Verified Buyer

                    Pros

                    • Comfortable
                    • Easy To Use
                    • Relaxing
                    • Sturdy

                    Cons

                    • Heavy

                    Best Uses

                      Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                      Love this massager and the heating element especially. I love the flexibility to massage just my neck/shoulders which is where I store most of my tension.

                      (1 of 2 customers found this review helpful)

                       
                      1.0

                      Try it in the store before you buy

                      By Deb

                      from Rindge, NH

                      About Me Beginning User

                      Verified Reviewer

                      Pros

                        Cons

                        • Heavy
                        • Uncomfortable

                        Best Uses

                          Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                          I bought this for my daughter last Christmas and I just found out she only used it a few times because the settings are so rough. We were visiting her with a few other people and I asked her about it. She brought it out for us to try and it is awful. It is heavy, there are no gentle settings, it hurts and it is definitely not relaxing. There were 3 guys there and they all had the same reaction. I wish I could bring it back for something else, but she never said anything and it is too late. Don't buy this online, go to a store and try it 1st.

                          (1 of 1 customers found this review helpful)

                           
                          4.0

                          It definitely helps

                          By Hammer Hank

                          from Berkeley, CA

                          About Me Beginning User

                          Verified Buyer

                          Pros

                          • Comfortable
                          • Relaxing
                          • Sturdy

                          Cons

                          • Heavy

                          Best Uses

                          • Improves Circulation
                          • Reduce Stress
                          • Relieve Tense Muscles

                          Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                          Overall great massager. It definitely helped with my neck and shoulder pain. I would have given this 5 except for a couple things: 1) It's a little on the heavy side, granted you don't notice it after a while, it would probably bother some on the skinny side; 2) you have to plug it in, it would nice if you could charge it and walk around with it; 3) It tends to heat up after awhile even if you don't put on the heat setting. Other then those issues, I would recommend it.

                          (1 of 1 customers found this review helpful)

                           
                          4.0

                          very good product

                          By satisfied customer

                          from central fl

                          About Me Beginning User

                          Verified Buyer

                          Pros

                          • Comfortable
                          • Easy To Use
                          • Relaxing

                          Cons

                            Best Uses

                            • Relieve Tense Muscles

                            Comments about iNeed Neck and Shoulder Pro Massager with Heat:

                            My first one lasted 3 and one-half years. I don't want to live without it.

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                            iNeed Neck and Shoulder Pro Massager with Heat

                            647123p

                            Customer Rating

                            Warranty

                            Brookstone/OSIM-branded products are backed by a one-year limited warranty.

                            img_WarrantyTabProtectionPlusImage

                            Our innovative products will provide you and your family with years of enjoyment. And with the Brookstone Protection Plus service and replacement plans, you'll have the added peace of mind knowing that if the unexpected does happen, we will simply repair or replace your covered product. Our enhanced coverage goes above and beyond the manufacturer's warranty, saving you time and money.

                            • Replacement Plan - 1 Year $9.99
                            • Replacement Plan - 2 Year $14.99
                            647123p_manual 647123p_manual
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                            iNeed Neck and Shoulder Pro Massager with Heat

                            647123p

                            Customer Rating

                            iNeed Neck and Shoulder Pro Massager with Heat iNeed Neck and Shoulder Pro Massager with Heat
                            SKU: 849483
                            Black
                            • In Stock - Online Only.
                            • Returns: This product may be returned within 60 days of purchase with original receipt (See our Return Policy).
                            iNeed Neck and Shoulder Pro Massager with Heat iNeed Neck and Shoulder Pro Massager with Heat
                            SKU: 849245
                            Khaki
                            • In Stock.
                            • Returns: This product may be returned within 60 days of purchase with original receipt (See our Return Policy).
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