Browser Requrements
Brookstone.com is designed for Internet Explorer 7.0 and above; Mozilla Firefox 2.0 and above; and Safari 1.3 and above. If you currently use other browsers or versions, you may still access Brookstone, but some features may not work properly.
To purchase products online at Brookstone, you must use a browser that is SSL 3.0 compliant and has a "secure mode." (To make sure your browser is secure, look for a closed lock or an unbroken key at the bottom of the Checkout page.) You must also have JavaScript enabled in your browser's preferences.
If you wish to take advantage of Flash Interactive Media on select product pages, please be advised that you may need one of the above browsers. You may also need to download the Flash Plug-in.
If you have any problems ordering online, feel free to call our Customer Service Center at 1-800-846-3000. One of our associates will be happy to take your order over the phone.
Gift Card Terms & Conditions
Brookstone® gift cards are only redeemable for goods and services at any Brookstone location. If this card is lost, stolen, damaged, or destroyed, a replacement card will be issued for any value remaining on the card upon presentation of evidence of purchase. Without the card or evidence of purchase, the card cannot be identified to determine if there is a remaining balance to be replaced. Except where directed by law, this card shall never expire. For balance inquiry, please visit our
Gift Card Balance Lookup page or call 1-800-846-3000.
Brookstone Protection Plus
Enhanced Coverage that Goes Beyond the Manufacturer's WarrantyOur innovative products will provide you and your family with years of enjoyment. And with the Brookstone Protection Plus service and replacement plans, you'll have the added peace of mind knowing that if the unexpected does happen, we will simply repair or replace your covered product.*
Our enhanced coverage goes above and beyond the manufacturer's warranty, saving you time and money.
An Easy Way to Request Service
If your covered product fails, simply call 1-866-472-7723. Our customer service agents are standing by to assist you-24 hours a day, 7 days a week. Please make sure to have your receipt handy.
How to Order
Add the Protection Plus Plan to your Cart when ordering your major purchase online or ask your Brookstone® sales associate when ordering by phone: 1-800-926-7000.
Replacement Plan Benefits*
- Protects covered products priced under $200
- 1- or 2-year replacement plans**
- Covers mechanical and electrical failures, including normal wear and tear
- Power surge protection
- Seam separation for pillows and cushions
If you are protected by a Replacement Plan, we will replace your product or reimburse you with a gift card equal to the original purchase price of your product, including tax.
Product Replacement Plans**
| Product Price | 1-Yr Plan Price | 2-Yr Plan Price |
|---|
| $0 - $29.99 | $3.99 | $5.99 |
| $30 - $59.99 | $5.99 | $8.99 |
| $60 - $99.99 | $9.99 | $14.99 |
| $100 - $149.99 | $14.99 | $19.99 |
| $150 - $199.99 | $19.99 | $24.99 |
Service Plan Benefits*
- Protect covered products priced $200 and over
- 100% parts and labor coverage
- 2- or 3-year extended service plans**
- Covers mechanical and electrical failures, including normal wear and tear
- No deductibles, no lemon guarantee
- Power surge protection
- Transferable for easy gift-giving
Extended Service Plans**
| Product Price | 2-Yr Plan Price | 3-Yr Plan Price |
|---|
| $200 - $299.99 | $39.99 | $49.99 |
| $300 - $499.99 | $49.99 | $69.99 |
| $500 - $799.99 | $89.99 | $129.99 |
| $800 - $1,199.99 | $129.99 | $179.99 |
| $1,200 - $1,799.99 | $169.99 | $229.99 |
| $1,800 - $2,999.99 | $209.99 | $289.99 |
| $3,000 - $4,999.99 | $249.99 | $349.99 |
| $9,000 - $9,999.99 | $999.99 | $1,299.99 |
| $10,000 - $10,999.99 | $1,199.99 | $1,399.99 |
Chair Service Plan Benefits*
In addition to the above Service Plan Benefits, you will also receive:
- Convenient in-home service as defined
- Seam separation protection
If you are protected by a Service Plan, we will arrange for service through our nationwide network of professional service providers-and pay the repair bill!
Chair Service Plans**
| Product Price | 2-Yr Plan Price | 3-Yr Plan Price |
|---|
| $0 - $499.99 | $59.99 | $79.99 |
| $500 - $749.99 | $99.99 | $149.99 |
| $750 - $1,499.99 | $159.99 | $249.99 |
| $1,500 - $2,499.99 | $199.99 | $329.99 |
| $2,500 - $4,999.99 | $329.99 | $429.99 |
| $5,000 - $5,999.99 | $429.99 | $549.99 |
| $6,000 - $6,999.99 | $549.99 | $649.99 |
*Limitations and exclusions apply. See Terms and Conditions for more information.
**Beyond manufacturer's labor warranty.
Return Policy
All merchandise purchased from Brookstone® may be returned with a receipt, either to a store or to our Returns Processing Center, within
60 days of purchase and must be new, unused, and contain all original packaging and accessories. Returns made within 30 days with the original purchase receipt will be exchanged or refunded in the original tender. Items with a gift receipt may be returned for a merchandise credit or exchange.
Before returning a product to our Returns Processing Center, please call 1-800-846-3000 for a Return Authorization and shipping instructions. Our hours are 6 AM to Midnight (Eastern) seven days a week. Shipping and processing charges will not be refunded. To download a copy of the return form, including shipping instructions,
click here. IMPORTANT: Returning a product to our Returns Processing Center that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product.
Some items cannot be returned if opened, including CDs, DVDs, and some selected personal care items, such as sleep pillows, mattress toppers, toothbrushes, hair brushes, razors/trimmers and epilators.
The following additional conditions also apply:
Returns with receipt after 30 days will be exchanged or refunded with a merchandise gift card for the value of the original purchase price. Holiday or seasonal items will be exchanged or refunded with a merchandise gift card at the current selling price.
If a store purchase was made with cash and the refund value is over $100, a Mail Check will be issued unless funds are available in the register.
Discounted and promotional items that are returned under this policy will be reduced to reflect the value of any free gift or discount.
We cannot accept returns on monogrammed, personalized or “Final Sale” items.
All sales of items purchased at Liquidation Centers are final and may not be returned.
Purchases made using “gaming” or “players” points at Casinos are only returnable at the Casino Store.
Merchandise Gift Cards are non-refundable unless required by State Law.
Some merchandise items are subject to restocking and shipping and handling fees, including beds, chairs and some other electronic or oversized items, unless prohibited by State Law.
Floor model and refurbished massage chairs purchased in our stores may not be returned except pursuant to the terms of any applicable manufacturer’s warranty.
Oversized items or items weighing more than 50 pounds purchased through the Brookstone® Catalog or Brookstone.com cannot be returned to a store location.Tempur-Pedic® mattresses and standard, non-adjustable foundations and frames may be returned with receipt for refund or merchandise credit within 90-days of purchase. After 90 days, please call Tempur-Pedic® directly at 1-800-821-6621 with all warranty-related issues.
NOTE: Tempur-Pedic® adjustable bed foundations may not be returned and are exempt from the 90-day trial period.After 60 days, please refer to original manufacturer’s warranty for service issues. Massage chair manufacturers may be reached at the following numbers:
Panasonic®: 1-800-545-2672
OSIM®: 1-800-846-3000
Additionally, Protection Plus service plans are available for many products. For information on Protection Plus service plans,
click here.
Brookstone Limited Warranty
Brookstone/OSIM branded products purchased from Brookstone are warranted against defects in materials and/or workmanship under normal use for a period of ONE (1) YEAR from date of purchase by the original purchaser ("Warranty Period"). If a defect arises and a valid claim is received within the Warranty Period, at its option, Brookstone will either 1) repair the defect at no charge, using new or refurbished replacement parts, or 2) replace the product with a new product that is at least functionally equivalent to the original product, or 3) provide a store credit in the amount of the purchase price of the original product. A replacement product or part, including a user-installable part installed in accordance with instructions provided by Brookstone, assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Brookstone's property. When a store credit is given, the original product must be returned to Brookstone and becomes Brookstone's property.
